Security Dodge Chrysler Jeep Ram - Service Center

Express service is a fantastic feature I have now used express service on 2 occassions and both times have had excellent experiences. Great amenities if you wait or courtesy rides available I have now used express service on 2 occassions and both times have had excellent experiences. Great amenities if you wait or courtesy rides available. I have used both. Overall I highly recommend it for service. More

Would never go anywhere else ! Denis Reyes is the only person my husband and i trust with my Jeep Grand Cherokee! He’s honest and reliable and he goes out of his way for us every ti Denis Reyes is the only person my husband and i trust with my Jeep Grand Cherokee! He’s honest and reliable and he goes out of his way for us every time ! I’ve never had a bad experience at that dealership . I purchased my car there and it’s the only place it goes for routine oil changes and anything else Denis recommends i need ! More

Service Agent was excellent Denis Reyes provided excellent service when I brought my Dodge Ram 1500 in for a few recalls and oil change. Denis was very friendly and you can tell Denis Reyes provided excellent service when I brought my Dodge Ram 1500 in for a few recalls and oil change. Denis was very friendly and you can tell he was hustling to get you in and out as quickly as possible. The loaner car process could be a little quicker as I did have to wait about almost an hour to drop off the vehicle for service, but the dealership happened to extremely busy that morning. More

Management stayed it wasn’t their problem” After experiencing ongoing issues with my Cherokee, a member of the management team “Kate” told me the problem was not with the dealship it was with C After experiencing ongoing issues with my Cherokee, a member of the management team “Kate” told me the problem was not with the dealship it was with CHRYSLER after one of the mechanics failed to reinstall an oil cap and oil leaked all over my driveway after an oil change. This caused me to miss a day of work as a Jeep will not run without oil in it. This was just icing on the cake after 6 months of hassle. I would NEVER recommend this dealer to anyone after all I went through with them. Natalie also let me know upon picking up my vehicle that she was too busy getting off work to speak to me, she had to go give her kids dinner. This is a poor example of a customer service manager. More

Service continues to plummet I have been using Security Dodge for years, both for service and sales. My last 4 vehicles have been purchased there. Each visit for service is worse I have been using Security Dodge for years, both for service and sales. My last 4 vehicles have been purchased there. Each visit for service is worse and worse. The time it takes for what used to be simple service such as an oil change has grown exponentially longer. I am constantly given wrong information and their fees have increased. $91 for an oil change! I think not. Their loaner car system is terrible and makes no sense, I have to call them daily to get an update on my vehicle when left for service, and people are rude. If you ask me, they have expanded too big too fast and are taking over Amityville. Their appointments for serious issues are still 2-3 weeks out from the time you make a call. The loaner I was given was absolutely disgusting and filthy. Even the girl doing the outside check with me asked if I wanted it taken to the car wash, but I declined because I had already waited over an hour when I had an appt. My vehicle was driven all the way to the Bohemian merge on sunrise highway to “run diagnostics” and you would think they would replenish my gas? Nope. But God forbid I didn’t return the loaner with a full tank of gas, they would have kept my $300 that they now charge to your credit card before even leaving the store with the loaner. (Still not sure what that $300 was for as the girl did a terrible job explaining and I was too annoyed to ask again-but I have since gotten it back, so it’s water under the bridge). My vehicle was also dirtier and smellier than when I had dropped it off. Covered in mud on the outside. Oh and someone definitely smoked a cigarette in it. I do not smoke. The entire experience was awful. Even the coupon that I had that was valid and not expired wasn’t taken. I was told because I didn’t also rotate my tires they could honor it. Coupon was $29.99 for oil change, filter change, lube, and tire rotation. they offered me a different coupon that was online for $42.99 for the same services minus the tire rotation. It then took about 25 mins for the service rep to get it approved. Made no sense the waiting. And this was at 8pm at night when they weren’t busy at all. So basically I paid more money for less services. I will be taking my business elsewhere for now on. More

Wrong brake parts Brought my 2010 challenger in for sticking left front caliper. All calipers are red. Got car back with left front unpainted . When brakes applied hard Brought my 2010 challenger in for sticking left front caliper. All calipers are red. Got car back with left front unpainted . When brakes applied hard on parkway car veers to let hard . More

Service Dept. The service department is very efficient. I went in for inspection. They reminded me of my tire rotation and oil change packages that I bought during The service department is very efficient. I went in for inspection. They reminded me of my tire rotation and oil change packages that I bought during a previous visit. My car was done in about an hour. Best service ever! More

One of the Reasons I have been a Security Dodge Customer. Dianna , Is one of the reasons I continue to use Security Dodge since my First New Car Purchase In 1990 . She is knowledgeable , Attentive, Knows me Dianna , Is one of the reasons I continue to use Security Dodge since my First New Car Purchase In 1990 . She is knowledgeable , Attentive, Knows me by name , And Always Greer’s me with a smile . She is a credit and asset to Security Dodge More

Made my car worse Service center took over a month to get my transmission. Works fine so I can live with that, but they destroyed the steering rack of my car and would Service center took over a month to get my transmission. Works fine so I can live with that, but they destroyed the steering rack of my car and wouldn’t own up to it and warranty wouldn’t cover. Cost me over $1000 out of pocket. Not only did they ruin it and not own up to it, they didn’t even say anything when I got the car back. l got into the car to drive away and was all over the road. Could have caused a serious accident. I pulled back into the lot at which point the service station said it wasn’t them. The car was on the border of un-driveable. There is no way I could have driven the car like that before it was brought in for the transmission issue. Such a shame I love dodge cars but I will never go there again and I’ll always steer my friends and relatives (who all love mopars) away from security dodge. I’m sure nothing will come of this review and I’m wasting my time, but it would be nice to receive some type of compensation for over a month of inconvenience in dishonesty. More