Security Dodge Chrysler Jeep Ram - Service Center

Incompetent service department that couldn’t care less I called to make an appointment about 3 weeks in advance. I explained that it is a fleet vehicle and that the fleet administrator has to approve any w I called to make an appointment about 3 weeks in advance. I explained that it is a fleet vehicle and that the fleet administrator has to approve any work. I was told to drop off the vehicle and they will work on it over night and I will get a call about 7:30 the next morning as to when I can come pick it up. I got to the dealership and went through service. I was told to go up front to see the girls at the desk. I waited about 5 minutes for 3 girls to find time to help me. I told my name and they told me to go in the back and ask for (an older white gentleman at the desk by the door. I forget his name now). I went there and he was in the phone. I waited about 10 minutes. My truck was about 15 feet from the door. I was told to pull it to the door. I did. When I got out he was now helping someone else. I waited 15 minutes and was told to move the truck up more. I did. About 10 minutes later he gave me a little ticket and I was told to see the gentleman inside of one of those offices by the door. Now I had to wait for this guy to finish talking with someone who looked like a friend. At this point I had been there a good 45 minutes as I had someone waiting to drive me home. This gentleman was trying to sell me on more service. Twice I explained that there is a fleet administrator and they make all the approvals. Gave him the keys and told him I need to pick it up the next day but anytime the next day. He said no problem. I left. Next morning no call at 7:30. I called about 12 and was told this guy comes in at 12:30. I have to talk to him because he handles the fleet vehicles. Called at 1 and now I was told he comes in at 4:30????? I said I need to know what’s going on with my truck. They put me on with the guy at the desk by the roll up door. He told me that nothing was done on my truck because they needed to call for approval????? They knew about this before hand. Anywork within $75 they can do and do not need approval. I dropped it off for a recall (no charge) and an inspection and oil change and check brakes. They did nothing. No recall. No oil change. Nothing. They said they have to wait for this guy to come in at 4:30. The fleet company is gone by then. It would have been another day with no work done to truck. This service department is the worst I have ever seen and I’ve had a fleet vehicle for about 15 years so I’ve seen a lot of service departments. You have one guy I have to talk too? What a joke. I’ve told everyone this story and told them to go elsewhere as well as posting on social media. They do not care about their customers. And now because they have been given a bad review, now they want me to pick up the phone and try to get a hold of them. When they didn’t fix my truck I told them I was coming down to get it. Their answer was no problem. They didn’t care that I was leaving with a truck that had a factory recall. This is a dealership that does not care. They want good reviews but don’t care about customers. They should have tried to do whatever they could to make me happy before I left. Now is too late More

No problems drop car off and picked it back up No problems brought my car there night before dropped it off got oil change got recall fixed actually done that night but they said it was too late to No problems brought my car there night before dropped it off got oil change got recall fixed actually done that night but they said it was too late to call me I'll pick it up the next day hotel fine More

Poor customer service. I am highly displeased with the service I have received, I purchased my truck here and have only had it serviced here since its purchase. I dropped my I am highly displeased with the service I have received, I purchased my truck here and have only had it serviced here since its purchase. I dropped my truck off at 9pm for an oil change and to again check a malfunctioning window, I leave a note to please have the car ready by Noon the following day as I have to be at work at 1pm. 1130am: I have not yet received a call that my car is ready, I call the dealership and explain the situation and ask for an update, they advise they will call with an update. 12 Noon: I have still not received a call from the service department. I call back and again ask for an update only to be told that my service had not yet been started. 1215pm: I call the dealer back and authorize them to continue service as I had found alternate transportation to work. I speak to Pat who repeatedly called me Ma'am and when she was corrected that I, Joseph, am in fact a male. She responded with an inappropriate attitude. 1245pm; Service advisor Will calls and apologizes stating that this should have been completed by the overnight crew and he doesn't understand why it waited. 3pm: Will calls back to advise service has finally been completed, 18 hours after the initial drop off. Then continues to advise that the repair of the window malfunction (which I have been complaining about since I picked up the truck) will cost me $100. Needless to say I am less than pleased with the service I have received at Security and will greatly reconsider my choice of dealership for my next Jeep purchase. More

A high performance dealer! Their selection of performance vehicles and Jeep products is second to none. Our salesman, David, has sold us two vehicles this year and we're couldn Their selection of performance vehicles and Jeep products is second to none. Our salesman, David, has sold us two vehicles this year and we're couldn't be happier with them. The service department has yet to disappoint during routine maintenance visits. (Apologies as I didn't catch their names.) More

Long oil change everything is good at the dealership: the service, the people, but the communication is another story. I called service and asked what's the best time everything is good at the dealership: the service, the people, but the communication is another story. I called service and asked what's the best time to come down for an express oil change where the wait would be under an hour. I was there for over an hour and a half closer to two hours. Very disappointing and frustrating. My time is worth just as much as theirs and I expect the dealership to act accordingly. I also have purchased three vehicles from the dealer. More

Great service I got a loaner car while Security Dodge babied my charger back to health. Always friendly and courteous. My car came back clean and fresh I got a loaner car while Security Dodge babied my charger back to health. Always friendly and courteous. My car came back clean and fresh More

Terrible I am very disappointment in this dealership's service department, especially being that I am family members with an employee, it really hurts me to ha I am very disappointment in this dealership's service department, especially being that I am family members with an employee, it really hurts me to have to write this review. I have had nothing but a terrible experience with them. My brand new Jeep Compass had a water leak. It had to wait 4 months to get an appointment. The leak got so bad that mold started to form in my car so I just brought it in early since I could no longer use the car with mold. The first rental they gave me, the dashboard screen completely went blank on me and the SUV would sometimes not turn on at all. I brought that back and they gave me a different rental after lying and saying they didn't have any other rentals. A month goes by and I try to get in touch with my representative, Marcel, to see the update on my car and after calling and leaving several messages throughout the week, he does not call me back. I had to go there to physically talk to him. After 2 months, my car is finally fixed, however they broke my glove compartment. I call to tell them and they say I have to wait again for my representative to call me back. THEY BROKE IT- that shouldn't even be a question, they should just say "we are so sorry, please come in right away and we will fix it". On top of that, they replaced my air filter (the car is only 1 year old and this did NOT need replacing) without even asking my permission or even letting me know that this was something they were doing and I had to pay for it. PLEASE PLEASE PLEASE do not service your car at this location. I am beyond upset and very frustrated. More

Re calls Brought my 2014 ram 1500 in for 3 recalls. Told service dept to also check emergency brake. Called me back said emergency brake needs to be adjusted. Brought my 2014 ram 1500 in for 3 recalls. Told service dept to also check emergency brake. Called me back said emergency brake needs to be adjusted. Also said my rear brakes and rotors need to be replaced because of the emergency brake. 750 dollars for brakes and rotors in rear. I laughed at him. Told him just do the recalls. Took truck to my regular mechanic. Adjusted emergency brake. Said rotors and pads are good. What’s going on in the service department. More

The service no good Service is bad the comunicación is bad no good they has suport call me for service part to my car then I still warring for the call Service is bad the comunicación is bad no good they has suport call me for service part to my car then I still warring for the call More

Great Service Great Service, nice people. Always get to the car quickly, I’ve used the Amityville location more then once and have never had any issues with the sta Great Service, nice people. Always get to the car quickly, I’ve used the Amityville location more then once and have never had any issues with the staff great customer service! More