Security Dodge Chrysler Jeep Ram - Service Center

DIANNA IS AWESOME I had a bad experience a couple weeks ago and Diana turned that into the best experience ever I know she’s been there a while but she knows how to tr I had a bad experience a couple weeks ago and Diana turned that into the best experience ever I know she’s been there a while but she knows how to treat customers On the other hand Jeff is not a customer service person I have been in the customer service business over 35 years and I would recommend Diana to any type of business More

Consumer 1 Pleasure to deal with. Dianna Service manager is the best. Best customer service ever. Always willing to help 4th car from here. Great staff in sales Pleasure to deal with. Dianna Service manager is the best. Best customer service ever. Always willing to help 4th car from here. Great staff in sales and service! More

Service department Diana did a phenomenal job communicating and following up on my service issue Thank you very much I’m glad I brought it there for my service Other Diana did a phenomenal job communicating and following up on my service issue Thank you very much I’m glad I brought it there for my service Others should take lessons from her! More

Service Department was a quick no hassle experience, it was very accommodating and an overall pleasant experience. I would recommend security’s service department to any was a quick no hassle experience, it was very accommodating and an overall pleasant experience. I would recommend security’s service department to anyone as once the sales portion is complete (sales were a pleasure as well) it’s really the service that maters most. More

2017 Ram The experience that I had with the dealership and service department was excellent. I definitely would keep the truck because of its handling and the The experience that I had with the dealership and service department was excellent. I definitely would keep the truck because of its handling and the comfortable ride that it provides More

Frustrating poor communication from staff, job partly comple I arrived for an inspection and oil change at 7:30 AM and was told to wait in the waiting roomo patiently until 9:55 when I asked about the status of I arrived for an inspection and oil change at 7:30 AM and was told to wait in the waiting roomo patiently until 9:55 when I asked about the status of the car as I had to leave by 11:00 AM for an appointment with a professional. I was told nothing was donew because I did not meet with a person to further describe the task at hand. No one advised me to They advised that the two tasks would be completed by 11:00 am. When I asked at 10:55 what the status was they explained the inspection was done and the oil change would be done shortly with the car ready by 11:20. Since I would miss my appointment I told them to take the car off the lift and that I would malke other arrangements for the oil change. I was late for my appointment woith a counselor for my stepson but only by five minutes. More

oil Change The mechanics were knowledgeable and accommodating. They completed my oil change in a timely manner and called when it was complete. Upon getting my c The mechanics were knowledgeable and accommodating. They completed my oil change in a timely manner and called when it was complete. Upon getting my car back there was a new whistling sound. When I brought my car back it was addressed immediately and I was sent on my way. Unfortunately the individual who sold me my car, Jason Waters, was rude and childish. He lied when asked if I was covered with the first two oil changes and claimed he never said that and there were signs everywhere saying the first two oil changes had to be done within the first year (there were no such signs). He would not bring me to his supervisor and threw a temper tantrum. Thankfully, Sunny, did the right thing and covered my oil change. I have wanted a Jeep for over 20 years. Jason Waters almost ruined that experience for me. SHAME ON HIM! I am available to discuss further if interested. More

Back at the shop again Another day at the shop because something is wrong with my brand new wrangler that I purchased at this dealership which I will not do again. The gent Another day at the shop because something is wrong with my brand new wrangler that I purchased at this dealership which I will not do again. The gentlemen that work in the shop are nice however it takes them a good amount of time to fix what is wrong. The receptionists need to practice their customer service and communications skills. More

Courteous and Swift Service The service department took care of me. Completed what I asked, in a reasonable amount of time, while saving me money. Awesome work by the crew. The service department took care of me. Completed what I asked, in a reasonable amount of time, while saving me money. Awesome work by the crew. More

Customer service review Fair prices. Great service. Have dealt with security dodge for quite while and have always appreciated the professionalism and work ethic. Would defin Fair prices. Great service. Have dealt with security dodge for quite while and have always appreciated the professionalism and work ethic. Would definitely recommend security dodge to friends and family. More