Security Dodge Chrysler Jeep Ram - Service Center

Key remote Was able to wait for new remotes didn’t take long very professional jake was great and very helpful would definitely recommend the service department Was able to wait for new remotes didn’t take long very professional jake was great and very helpful would definitely recommend the service department More

oil change and two recalls Diana was my service rep who I think is excellent at her job and an asset to the company the work was done quickly and to my satisfaction Diana was my service rep who I think is excellent at her job and an asset to the company the work was done quickly and to my satisfaction More

Service was good and done on time the service rep was very good and friendly that’s all I have to say all good thank you for a job well done was good and done on time the service rep was very good and friendly that’s all I have to say all good thank you for a job well done More

The issue I came in for wasnt fixed. I brought my brand new truck with 1400 miles on it in because of a rattle I had in the front of the headliner, where the sunroof controls are. while t I brought my brand new truck with 1400 miles on it in because of a rattle I had in the front of the headliner, where the sunroof controls are. while there I was told that there was some recalls that they had to reprogram my transmission and they were going to look at the noise. the truck was programmed and I got a call saying that there was a bulliton to replace the clips in my headliner, I automatically assumed that they were front clips, where the issue is. 3 days later, they were installed, It wasn't until then i was told that the Clips that were changed were in the rear of the headliner. I told them the noise I was hearing was coming from the front, not the rear. I was told, take it home, drive it around and see if the issue was fixed. I drove no more then 1 mile and heard the issue again. This tells me they never looked for or heard the issue I had initially, nor test drove it after the clip installation to listen for the issue. So now I need to make another appointment for the same issue, leave them my truck again, get a loner vehicle again, wait who knows how long on the same issue twice. And, when I picked up my brand new truck, it had mud kicked up inside all the wheel wells, and on the body from there "storage lot" nobody cared to rinse the mud off. Just leave it for the customer to clean. More

Accommodating and efficient. Security Dodge took care of all our needs without delay. Service rep was efficient and effective. Loaner car was clean and ready. Overall experience w Security Dodge took care of all our needs without delay. Service rep was efficient and effective. Loaner car was clean and ready. Overall experience was positive. More

Professional Very helpful with information about my recalls on my truck as well as scheduled and time frame of service as to when it would be done Very helpful with information about my recalls on my truck as well as scheduled and time frame of service as to when it would be done More

Everything went smooth Getting through to customer service for an appointment was very frustrating. I was told the next available appointment wasn’t for another month. Due t Getting through to customer service for an appointment was very frustrating. I was told the next available appointment wasn’t for another month. Due to the nature of my issue I was told to just walk in as an emergency. I sent my husband and he had to wait a bit, but then my car was serviced and it seems to have solved the issue. More

The service very well and they were very nice The service went very well they were very friendly and very helpful I would recommend them it was a pleasure working with John ciura in sales and Moni The service went very well they were very friendly and very helpful I would recommend them it was a pleasure working with John ciura in sales and Monica and service More

Recall appointment Excellent process once able to schedule appt. thorough, precise, friendly and followed through with call for feedback. Negative: Tried to “sell “ me Excellent process once able to schedule appt. thorough, precise, friendly and followed through with call for feedback. Negative: Tried to “sell “ me a “recommended” maintenance that was well over Double price and not necessary but ... More

sweet went to dealer unexpectedly when my dash light came on spoke with service manager will cool chill guy ,he took the truck in gave me a time frame that went to dealer unexpectedly when my dash light came on spoke with service manager will cool chill guy ,he took the truck in gave me a time frame that work for me and satisfied because for one I didn't have a appointment it was Friday late afternoon they was ready to go and party lol jk but they got me in and out so im cool with that More