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Security Dodge Chrysler Jeep Ram - Service Center
Amityville, NY
1,864 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,864 Reviews of Security Dodge Chrysler Jeep Ram - Service Center
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October 27, 2018
No communication I drop my car off because the heat was not working and was just blowing out cold air. I was already sick and came in after working a 12 hour shift. I drop my car off because the heat was not working and was just blowing out cold air. I was already sick and came in after working a 12 hour shift. Everyone was super polite got in and checked in fast and the advisor Dianne or Donna said it might just be a cooliant problem. I told her if that was the case then I would wait but if not I would leave the car for the day because I needed to go to urgent care and go home and sleep before going back to work. I was going to take an Uber, I wasn’t asking for anything I waited in the waiting area for about a half hour then asked if somebody could find out if I should leave the car for the whole day. Took forever to get an answer an hour and a half later I got told that the service department was putting the door back on because it was jammed and that it would be another 45 minutes. This did not make sense to me because I brought my car in for the heat and not the door. finally went outside to get my car after being in the dealership for a total of three hours. The window of the car open the car was running and a member of the service department was smoking a cigarette next to my car so now my entire car smell like cigarettes. He did however explain it it was a connection for the heat that was with in the door and that’s why they need to work on it. If it was explained to me earlier on it would’ve made more sense and I probably wouldn’t have been as frustrated. I know it gets busy sometimes but I was willing to leave the car the whole day so they could’ve taking their time. More
by ktg877357
Verified CustomerEmployees Worked With
Dianne, Maria
October 26, 2018
Excellent customer service Maria Brito is an asset to the dealership and took every step to help me and gives new meaning to customer service . She is the reason I will lease an Maria Brito is an asset to the dealership and took every step to help me and gives new meaning to customer service . She is the reason I will lease another Jeep . More
by jbh105
Employees Worked With
Maria Brito , William Polanco
October 26, 2018
Express Service Fast and courteous service Nice coffee bar, Tv, and newspaper while waiting They did oil change , NYS Inspection, Tire Rotation, and recall whi Fast and courteous service Nice coffee bar, Tv, and newspaper while waiting They did oil change , NYS Inspection, Tire Rotation, and recall while waiting 1 hour. Great Job Thx Brian More
by BRIAN.KEEGAN
Employees Worked With
John LaFrancesca, Wendi Berke
October 26, 2018
Everything gets done, eventually Several problems with weather stripping and interior. I had to wait several weeks to get a loaner car. Very difficult to reach my service consultant. Several problems with weather stripping and interior. I had to wait several weeks to get a loaner car. Very difficult to reach my service consultant. Car was "fixed" in one day, but when I came to pick up the car one item was not fixed at all. The head service manager had it fixed while I waited. Then, after I left, I experienced a new rattle in the passenger door where they obviously dropped something. Again, I couldn't contact my service consultant, finally I again spoke to the head service manager who had me come in the next week. I had an oil change and they fixed another rattle from the back behind the rear seats. More
by Sammie
Employees Worked With
Brandon Troy, Wendi Berke
October 26, 2018
Great Service Great dealership. The staff is very friendly and always makes sure my car is fixed the first time. There’s nothing bad I can say. Keep up the great wo Great dealership. The staff is very friendly and always makes sure my car is fixed the first time. There’s nothing bad I can say. Keep up the great work! More
by gdavolio2015
Employees Worked With
Davolio Bill, Wendi Berke, William Polanco
October 25, 2018
Awesome! As usual, the people at SDCJR are super awesome! Needed a few things checked up for my safety, they told me when to do it and how long it would take, As usual, the people at SDCJR are super awesome! Needed a few things checked up for my safety, they told me when to do it and how long it would take, seriously can't come up with any negative things to say about them. In and out in just under 2 hours. Not too shabby at all! And they're always so friendly, it feels like home! More
by zach.reilly
Employees Worked With
William Polanco
October 25, 2018
15 days to fix 4 issues with a newly purchased certified pre This is the busiest service center I've ever been too. The communication was horrible until I spoke with the service manager Brandon Troy. He was po This is the busiest service center I've ever been too. The communication was horrible until I spoke with the service manager Brandon Troy. He was polite, very understanding and always called when he said he would. The biggest problem is how they go about repairing multiple issues. One day one thing is fixed, the next day another, etc. If parts have to be ordered it takes 2-3 to get the part. I finally picked my car up after 8 days and the front end issue was not repaired. I had to leave the car for another 7 days while a strut was ordered and replaced. All this after purchasing a certified pre-owned car and having it for one week. Very frustrating and of course disappointing. I was thankful for Brandon's help and constant communication. More
by debbiedrasche
October 25, 2018
First sevice on new Jeep purchased from Gabby Personal service,,Gabby made me feel like family.....She is the Best salesperson I have ever worked with.. after my purchase told my cousin to use her Personal service,,Gabby made me feel like family.....She is the Best salesperson I have ever worked with.. after my purchase told my cousin to use her instead of Hempstead dealership and he could not stop thanking me for changing his mind!!!! More
by shaqman
Employees Worked With
October 25, 2018
Security service team is the best The whole service team is great from service manager the people in the shop the quick lube team and the people up at front desk The whole service team is great from service manager the people in the shop the quick lube team and the people up at front desk More
by BBerta
October 23, 2018
How to treat a returning customer I found my visit to be very professional very courteous and very satisfying.I was also very impressed at how the staff gave me a follow-up phone call I found my visit to be very professional very courteous and very satisfying.I was also very impressed at how the staff gave me a follow-up phone call in regards to the servicing of my vehicle and making sure everything was to my liking More
by Boys3
Employees Worked With
Dennis, and Maria from the service department
