Security Dodge Chrysler Jeep Ram - Service Center

All great people to deal with all very friendly Went in today for a vehicle inspection then I decided to have the oil changed without an appointment they were very happy to provide me with full exce Went in today for a vehicle inspection then I decided to have the oil changed without an appointment they were very happy to provide me with full excellent service. Wendi Berke was a true professional and made me feel welcome and made me feel like always coming back for that great service thanks again Wendi. Keith-9/2/17. Also visited the parts department same feeling all around great attitude thank you all. And I can not forget the mechanic thanks to him he did a great job no oil spill and no residue from inspection gave me my car back the same way I brought it in clean the perfect service.invoice#docs343895 More

Best Service Ever Received from any Dealership! We were visiting Long Island from North Carolina for my mom's 91st birthday. Our Jeep developed problems on a Thursday. My family members (who have We were visiting Long Island from North Carolina for my mom's 91st birthday. Our Jeep developed problems on a Thursday. My family members (who have bought cars from this dealer) contacted a service rep on Thursday Night. This rep made us an appointment for the next morning. The team, lead by Wendy and Brandon, had the car techs examine the car and identify the problem. (The North Carolina squirrels had chewed through wires and damaged the car's computer). The computer had to be replaced. Since they did not have one available and there was none on Long Island, one had to be shipped from another site. Wendy arranged for us to have a loaner car (unxepected from us since we had not bought our Jeep from them.) The part came in on a Saturday, was installed that day and by 2:20 we were able to start our drive home. The kindness and consideration given to 2 out of towners with no previous history with this dealership was overwhelming. They understood our plight and went out of their way to help us. We can't thank the team enough! We received the best service we have ever received from this dealership......and we also own 2 Mercedes! Repair Order #: 835 More

Service I highly recommend wendi, she's a professional and she's definitely do her job and do the best to make customers happy. I had a great service from I highly recommend wendi, she's a professional and she's definitely do her job and do the best to make customers happy. I had a great service from wendi and I'll appreciate everything she did on my truck problems. Thanks you wendi and security dodge. More

Great Service ! I purchased a Chrysler for my boyfriend a few days before his 27th birthday. A gentlemen by TJ Thomas was very helpful & polite ! I would recommend t I purchased a Chrysler for my boyfriend a few days before his 27th birthday. A gentlemen by TJ Thomas was very helpful & polite ! I would recommend this place to my friends and family !! Thank you for great Service !!! More

New Pacifica I dealt with Katelynn over the phone and she helped to check the availability of the specific car I was interested in. This is not the closest dealers I dealt with Katelynn over the phone and she helped to check the availability of the specific car I was interested in. This is not the closest dealership to me, so it was extremely helpful to have Katelynn helping me over the phone before arriving at the dealership. Upon arriving, Katelynn introduced herself and then to the sales professional, Francine. Francine was extremely down to earth and very comfortable to work with. I was by myself with my two kids and she was very patient and accommodating with me. Most of all, she was able to get me the car I wanted that fell in my budget. When she delivered the car she even went as far as helping me to remove my car seats from my old car and helped to place them in the new car. I am very grateful to have worked with someone as caring as her. More

WARRANTY REPAIR THEY HAD TO FIX A COUPLE OF PROBLEMS ON MY 2016 DODGE GRAND CARAVAN --REAR HATCH WOULD NOT OPEN ALL THE WAY WITH THE BUTTON THEY HAD TO FIX IT TWICE B THEY HAD TO FIX A COUPLE OF PROBLEMS ON MY 2016 DODGE GRAND CARAVAN --REAR HATCH WOULD NOT OPEN ALL THE WAY WITH THE BUTTON THEY HAD TO FIX IT TWICE BECAUSE OF NG MOTOR THEY HAD JUST PUT IN FAILED...ALSO HAD RUMBLE NOISE FROM REAR OF VAN--REPLACED BAD REAR SHOCKS & HEAT SHIELD MAKING NOISE...THEY HAD PROVIDED LOANER VAN SO NOT TO MUCH OF A HASSLE ..SERVICE PEOPLE OK TRIED HARD TO FIX ITEMS... More

Damaged my NEW Promaster Van and wouldn't own up to it! I took my new Dodge Ram/ Roadtrek RV to SECURITY DODGE for warranty work . The right axle was defective and replaced. That's the good news. I took my new Dodge Ram/ Roadtrek RV to SECURITY DODGE for warranty work . The right axle was defective and replaced. That's the good news. Now the bad news. When the car was driven up for me to pick up, I discovered the 3 ft. exterior compartment door was hanging and jammed halfway open. Did they expect me to NOT notice this?On further inspection, it was evident that the aluminum brackets holding the door were bent and the plastic door was cracked. The van had to have been damaged while jacking/lift or bottoming out by one of their drivers. I brought this to the attention of the service advisor (Matt Morrison) and he turned the tables and accused me of bringing it in already damaged. Another person from service (Brandon) came out and they did a poor attempt to straighten the brackets while (attached to the vehicle), and applied double face tape so it would close and not fall open while driving. Brandon also stated "we're not paying for it". I had previously contacted Chrysler customer assistance in Michigan as several Chrysler dealerships had not properly diagnosed the axle problem. They called the service manager and then spoke with me telling me there was nothing Chrysler would do. I also left a message for the General Manager at Security Dodge and he did not return my call. Next it will be a discussion with the district manager. BOTTOM LINE: SHAME ON THE PEOPLE AT SECURITY DODGE! take pictures or do a walk around and have the service manager sign off before you leave your car or be prepared for a denial of responsibility. NO, I would NOT bring my vehicle to this dealership again! *** As of 2/20 no one from this dealership has called me after leaving additional messages for the service manager and the owner to call. I looks like I will have to take this to SMALL CLAIMS COURT! UPDATE: Mar 8 Bill Davolio agreed to cut a check for the damage estimate $ 1,350. April 3 NO CHECK . I e-mailed Bill Davolio and no response. April 7 Called Bill Davolio and he said he would look into it. April 28 Called Bill Davolio again and he said he would check with Chrysler. MAY 22 AFTER 4 MONTHS ! ****STILL NO CHECK FROM SECURITY DODGE! **** In addition Corporate Chrysler Customer Assistance promised to send a coupon for a free oil change due to my issues with Chrysler. NEVER received the coupon! LIP SERVICE all around! If I could rate this dealership and Chrysler with a ZERO I would. More

Purchased I have dealt with a lot of people in my life, but this place was by far the most friendliest and courteous people I ever met. Curtis was the best. Tha I have dealt with a lot of people in my life, but this place was by far the most friendliest and courteous people I ever met. Curtis was the best. Thank You for taking care of me! Lots of kudos to you guys. Yvette Plata More

Great experience I was thinking to buy my first car and i was doing my research on different dealers. Someone recomended me Elvis Duran and i decided to contact him. h I was thinking to buy my first car and i was doing my research on different dealers. Someone recomended me Elvis Duran and i decided to contact him. he gave me such a good customer service through the phone that i decided to go from New Jersey to Long Island. When i got there he greet me so nicely and great service. We spended the whole day over there because i had a tier 1 credit but at the end of the day it was worth it because i came out with my first 2016 Grand Cherokee and i loved it. thanks to Elvis Duran and thank you Security Dodge.....Great experience!!!! More