Security Dodge Chrysler Jeep Ram - Service Center

STAY AWAY - Liars and Thieves STAY FAR AWAY -They are Liars and Thieves! took my vehicle in for a problem I was having. I was told it was fixed and was road tested, so I paid the f STAY FAR AWAY -They are Liars and Thieves! took my vehicle in for a problem I was having. I was told it was fixed and was road tested, so I paid the fee. I took back the vehicle and in 5 minutes I encountered the same problem. I brought the vehicle back a second time and now they said the cause of the original problem was something completely different. They then claimed to fix this new issue and to have road tested as well. I took back the vehicle and again within 5 minutes I encountered the exact same problem. They then informed me there was nothing else they could do. I took the vehicle to reputable place to get it fixed and they informed me that the work that Security Dodge did was so poor that they actually did damage to the engine and it would cost $200.00 just to fix the damage that Security Dodge’s so called repair work had done. I called the Security Dodge service manager, Bill Divolio multiple times but he would not get on the phone. Finally, after many, many calls he did speak with me. I informed him of the situation and he told me not to call back and I was no longer welcome at Security Dodge. The bottom Line is Security Dodge had my car for 6 days total, and not only did they never repair the problem but their horrible service cost me $200, this on top of their rudeness and unprofessionalism More

Staff was great and informative Very pleased with the service dept. my vehicle was good as new when it was returned. Staff was exceptionally pleasant and informative. The service dep Very pleased with the service dept. my vehicle was good as new when it was returned. Staff was exceptionally pleasant and informative. The service dept was able to get the parts and fix my problem quickly. More

service adviser Service provided without sheduled appointment. Diagnosed problem and advised of time required for repair. Very pleased with service and time required Service provided without sheduled appointment. Diagnosed problem and advised of time required for repair. Very pleased with service and time required for repair.Highly recommend Security Dodge Chrysler Gem for service. More

I was taken care of by Bill Davolio and Nick Messina. I brought my car in for an unscheduled appointment, as over the recent snow storm my battery had died and leaked battery acid causing further difficult brought my car in for an unscheduled appointment, as over the recent snow storm my battery had died and leaked battery acid causing further difficulties. Bill arranged for me to come in immediately, even offering to help set me up with a tow truck if necessary. Luckily I was able to have my caliber jumped and I brought it right to Security. Upon arrival, I was greeted by Nick before I even got out of my car who showed tremendous customer service and care with my vehicle. Nick also took the time to listen to my problem and assured me that I would be taken care of immediately and be back on the road in no time. As promised by both Bill and Nick, I was seen immediately and was in and out in less than an hour! I am extremely satisfied with my experience here with Security and due to such customer service exhibited by both Bill and Nick, I would gladly come here again for any future services. A big thank you to both of these gentlemen!!! More

I was taken care of immediately ahead of my scheduled appointment and did not have to wait, which is important to me. The service representative was friendly and professional and gave me a extremely reas appointment and did not have to wait, which is important to me. The service representative was friendly and professional and gave me a extremely reasonable estimate on how long the service would take. My car was completed well ahead of the estimate and completed to my satisfaction. The waiting area is very clean with a large screen TV and coffee. I highly recommend this dealership. More

Check Engine indicator appeared. I was able to schedule an appointment for the time and date that fit my schedule. The problem was corrected on the first attempt. I picked up the vehicle at the specified t an appointment for the time and date that fit my schedule. The problem was corrected on the first attempt. I picked up the vehicle at the specified time and it has been flawlessly. The staff was courteous and knowledgeable. More

they are serving me for 3 years and never had a problem without solving friendly and professionally, answered all my questions and recommend me different options to choose from without solving friendly and professionally, answered all my questions and recommend me different options to choose from More