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Security Dodge Chrysler Jeep Ram - Service Center

Amityville, NY

4.2
1,856 Reviews

1,856 Reviews of Security Dodge Chrysler Jeep Ram - Service Center

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June 27, 2021

Great, quick service and called right when the car was done. More

by ndellicurti21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kabir Ajenishe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dianna O'neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Security Dodge Chrysler Jeep Ram responded

Always happy to assist!

June 26, 2021

Brought my truck in for service that was supposed to have specific work done. Turns out after waiting 2-1/2 hours I was told they didn’t have the parts and I would have to come back. I took time off work for More

by GREHRL
Recommend Dealer
Yes
Employees Worked With
Other Employees : Angel
Jun 26, 2021 -

Security Dodge Chrysler Jeep Ram responded

Thank you for bringing your truck to Security Dodge Chrysler Jeep Ram for your service needs. We would appreciate the opportunity to learn more about this. Would you mind reaching out about this when you have the opportunity? We appreciate your time. Darilyn Whitlock Client Relations Manager, Service dwhitlock@securitydodge.com 631-691-5000 ext 396

Jun 27, 2021 -

GREHRL responded

Three things needed work which I mentioned when making the appointment: - I had an IOU for 2 tires which I mentioned while making the appointment. I assumed they would know which tires they were and make sure they were in stock before I came in. They did not have the correct matching tires. - One time the display went completely blank and associated controls were unresponsive, I shut the engine down and restarted a few times, still was blank and unresponsive. Drove it for about 20 minutes while blank and no controls. Stopped for about half hour then started and the display came back to life. I was told it was probably a software update. When I got to the dealership. they said it was not an update and the entire display would have to be replaced, none in stock. - My tailgate latch sometimes sticks and I have to jiggle the tailgate to unlatch. I had this problem with my previous truck and they made an adjustment and it worked fine after that. This time they said the latch needs to be replaced and of course, not in stock.

June 25, 2021

I've had numerous bad experiences with dealers in the past ,one recently !! .I purchased my first dodge ram from security in 2002 ,their just a bit far from me but that experience was a good one and rece More

by Tgr1964
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dianna O'neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2021 -

Security Dodge Chrysler Jeep Ram responded

Thank you for choosing Security Dodge Chrysler Jeep Ram for your vehicle needs. We truly appreciate your referrals. If there is anything additional we can be of assistance with, please do not hesitate to reach out.

June 25, 2021

Like the dealership everybody’s nice service front desk parts I don’t have A problem with anybody I like taking my truck to close to my work More

by Parisiray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Minka Whitlock
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dianna O'neil
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Doyle
Jun 26, 2021 -

Security Dodge Chrysler Jeep Ram responded

Hello, Thank you for your feedback. I would like the opportunity to speak with you to learn more about your experience here at Security Dodge Chrysler Jeep Ram. Would you mind emailing your preferred contact information to me at NJENKINS@SECURITYDODGE.COM? I look forward to speaking with you. Best Regards, Natalie Jenkins Customer Relations Manager, Sales NJENKINS@SECURITYDODGE.COM 631-691-5000 EXT 395

June 25, 2021

Oil change as promised/was not able to look at electronic errors so I had to make a separate appt when loaner available in august More

by talktotheblairs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dianna O'neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Doyle
Jun 27, 2021 -

Security Dodge Chrysler Jeep Ram responded

Thank you for visiting Security Dodge Chrysler Jeep Ram for your oil change needs. See you next time in August!

June 24, 2021

Dishonest dealership. Will never use them again for any purchases More

by Danny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dianna O'neil
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Doyle
Jun 24, 2021 -

Security Dodge Chrysler Jeep Ram responded

Hi Danny, Thank you for taking the time to write us a review about your recent sales experience. I would like to hear about and better understand your feedback. When you have a moment, will you please reach out to me directly? I look forward to learning more. Best, Natalie Jenkins Customer Relations Manager, Sales NJENKINS@SECURITYDODGE.COM 631-691-5000 EXT 395

June 24, 2021

Professional, courteous and none of the usual games and nonsense of other dealerships. More

by Zubaruowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dianna O'neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Doyle
Jun 25, 2021 -

Security Dodge Chrysler Jeep Ram responded

Hi, Thank you for taking the time to share your professional experience with us at Security Dodge Chrysler Jeep Ram! Please come back and see us for any future automotive needs.

June 24, 2021

Very professional and curtious and efficient. I was out of service with in a half hour. The technision was awsome. Thank you More

by mess843
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dianna O'neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Security Dodge Chrysler Jeep Ram responded

Thank you for the positive review and rating! We are delighted to know that our Service Team was professional, courteous, and efficient. We hope that you will continue to visit us at Security Dodge Chrysler Jeep Ram!

June 24, 2021

Michelle and team were greatGreeted with a smile, with Michelle and team were great Greeted with a smile, with care and concern More

by Frankie Bones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle
Jun 25, 2021 -

Security Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience with us at Security Dodge Chrysler Jeep Ram! We look forward to working with you in the future!

June 24, 2021

Had an appointment for Thursday at 430pmMy car was not Had an appointment for Thursday at 430pm My car was not looked at until after 6pm Friday. It could not be fixed as they needed a part. My car was kep More

by jmtretola
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dianna O'neil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Doyle
Jun 25, 2021 -

Security Dodge Chrysler Jeep Ram responded

Hi, Thank you for taking the time to write us a review about your recent experience with our Service Department. I would like to hear about and better understand your feedback. When you have a moment, will you please reach out to me directly? I look forward to learning more. Best, Darilyn Whitlock Client Relations Manager, Service dwhitlock@securitydodge.com 631-691-5000 ext 396

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