Serpentini Chevrolet of Orrville

I was in there a few months ago and bought a 2014 Chevy Equinox from Carl Stoll and I just want to say I love the service I received from Carl he was very knowledgeable about the vehicles on the lot and ve Equinox from Carl Stoll and I just want to say I love the service I received from Carl he was very knowledgeable about the vehicles on the lot and very pleasant and easy to work with I recommend anyone looking to purchase a vehicle go to this dealership and ask for Carl ty Carl for your hard work and dedication to us customers you don’t find that everywhere More

Carl Stoll was are salesman and treated my husband and I very well. Such a likable person. very well. Such a likable person. More

Please let Tyson know I very much appreciate his help 2 weeks ago. He is one of the most considerate and helpful sales professionals I have had the pleasure of working with. Thank you, Andy weeks ago. He is one of the most considerate and helpful sales professionals I have had the pleasure of working with. Thank you, Andy More

Floyd Stanard has done an excellent job and got me exactly what I was looking for in a new car! I live 60 miles away but it was worth the drive to work with Floyd! Great communication and friendly! exactly what I was looking for in a new car! I live 60 miles away but it was worth the drive to work with Floyd! Great communication and friendly! More

They were very prompt and responding to my inquiries. Everyone I spoke to was very pleasant. They went above and beyond to help me get the vehicle I was looking at. I would refer them to anyone looking t Everyone I spoke to was very pleasant. They went above and beyond to help me get the vehicle I was looking at. I would refer them to anyone looking to buy a vehicle. The best car buying experience to date. More

august 19th I purchased my first dealership vehicle. I was very disappointed that it wasn't as I expected. My vehicle had pet hair and smoke smell in it despite the fact I was told it would be cleaned e I was very disappointed that it wasn't as I expected. My vehicle had pet hair and smoke smell in it despite the fact I was told it would be cleaned etc. The gas needle was a hair before empty. Finance has not returned my calls in reference to needing copies of my signed paperwork.The day of sale they gave me a flash drive that is defective. I have had the vehicle 3 weeks and have had to service the sun roof, get vehicle aligned and purchase a ionizer to correct smell. my salesman was non pressuring but I sure hope I don't have to seek legal help to obtain hard copies of my paperwork and title More

Employees don't return your calls, finance does not provide you with your paperwork. Vehicle delivered dirty. This dealership just does not does not care. Would never recommend this place. provide you with your paperwork. Vehicle delivered dirty. This dealership just does not does not care. Would never recommend this place. More

i worked with carl on my 2024 chevy trax rs. he worked miracles and did everything he could to make sure i was taken care of properly. thank you so much to carl stoll and all of the guys over at he worked miracles and did everything he could to make sure i was taken care of properly. thank you so much to carl stoll and all of the guys over at serpentini chevy in orville. More

Worst experience ever, I would never recommend this dealership to anyone. They lowball your trade and then high pressure a sale. dealership to anyone. They lowball your trade and then high pressure a sale. More

Absolute worst dealer sales policy! !! We made an appointment to see a vehicle at 11:00 am. On the morning before we drove 2 hours they sent a text and left a voice message to confirm th !! We made an appointment to see a vehicle at 11:00 am. On the morning before we drove 2 hours they sent a text and left a voice message to confirm the appointment. When we pulled into the lot we saw a salesman showing our vehicle to another customer. Instead of telling the other customer that we had an appoinment to see the vehicle first they told us "too bad first come, first served". What is the purpose of making an appointment if the vehicle is potentially sold before we arrive? They should have told the other customer that we were scheduled to see the vehicle and they could look at it after us. But they turned us away. Very bad business. Never do business with these guys. More