Serpentini Chevrolet of Tallmadge

From the moment I pulled onto the lot I felt welcome. I found an Audi A6 online and contacted Nick to let him know I was coming up to look. When I arrived the car was already pulled out front and ready. Ni found an Audi A6 online and contacted Nick to let him know I was coming up to look. When I arrived the car was already pulled out front and ready. Nick was very easy to talk to and very informative about the Audi even though they are a Chevy dealer. I did not once feel pressured. There were a few minor imperfections with the car and Nick was honest enough to point them out. This means a lot, it is frustrating to get a vehicle home and later find some flaws you did not see prior to purchase. I would strongly suggest Serpentini and Nick Apicella to anyone looking for a vehicle. More

I have purchased many new cars, but recently purchased a used car from Jimmy D at Serpentini Chevrolte via internet and have been very happy with the super customer service offered to me by Jimmy. I also h used car from Jimmy D at Serpentini Chevrolte via internet and have been very happy with the super customer service offered to me by Jimmy. I also have never ever purchased a car sight unseen but did for this purchase and would not have pulled the trigger if I felt uncomfortable with Jimmy or Serpentini. I live in NC and felt a great deal of trust and confidence in Jimmy after our initial brief telephone conversation. He provided me with all of the history and facts on the car and I felt very comfortable agreeing to sales terms over the telephone. More

I've bought over two dozen new vehicles over the years and this transaction was the easiest ever with the best prices on both the purchase and the trade-in. I e-mailed the dealership, Jim Lucas contact and this transaction was the easiest ever with the best prices on both the purchase and the trade-in. I e-mailed the dealership, Jim Lucas contacted me, we spoke for twenty minutes and worked out a great purchase price for an Avalanche truck and a great potential trade-in value for my Honda truck. When I arrived at the dealership they confirmed the trade-in value, had the paperwork all completed and I was out the door in less than an hour. Jim is a pro who understands his potential customers and doesn't attempt to sell things that the customer isn't going to want or need. He didn't load the deal with any extras such as wax jobs or extended warranties (although those things may be important to other buyers) and didn't even put me through the ordeal of dealing with the F&I manager. Simply, I walked in, Jim had the paperwork ready, I signed and was out the door. Naturally, Jim showed me how to operate the vehicle. I chose the dealership because they had the vehicle I wanted and after talking with Jim Lucas knew that they had the deal I wanted. I didn't talk to or visit any other dealerships having already done extensive research on the Internet. Serpentini doesn't play games--they put their best price right on their web site saving the trouble of negotiating. Mine was a cash deal which is likely the least profitable type for the dealership yet they were happy to make me happy. Call Jim Lucas--you won't be disappointed! (no, he's not a relative or a friend but after you meet him, you'll have a new friend). More

Our experience was okay to begin with. Chris was a little dry. But, Darryle was very friendly and talkative. If I had it my way, Chris would have had nothing to do with the deal. We bought our vehi little dry. But, Darryle was very friendly and talkative. If I had it my way, Chris would have had nothing to do with the deal. We bought our vehicle or so we thought. Not completely their fault. However, when I was made aware how much we were getting ripped off, We Said NO and returned their vehicle after my husband did them a complete wash, wax and detail. There were fees in our contract that should have never been. Such as a Contractors fee of $3000.00. That we assume was to get the money back from the vehicle we were trading. They talk to our bank who can give me a better deal and they say "Take their vehicle out of the equation," and we can have them pay another 200.00 and they can purchase the car. After being extremely irate. We continued our search, we are currently dealing with a much better dealership that is their competition. For the price we would have paid for "10" we can buy a "12". To add insult to injury, they dropped the price of their vehicle $4000.00! And Yes we seen it (that took guts), however, we will not nor our family ever deal with these people again. When I got my vehicle back after the so called transfer. I did not receive my mats or one other item we forgot. If you do purchase a vehicle, make sure you check the paper work for extra fees and ask what they are for. We are so glad they messed up, and our bank would not do the deal. It Saved us a lot of $$$$ and greed canceled this deal. More

They were very friendly and was able to take care of me with little money down and affordable payments Its a great place they even fed my kids cookies while we were waiting this is the place to go glad we with little money down and affordable payments Its a great place they even fed my kids cookies while we were waiting this is the place to go glad we made the 45 minute drive it was well worth it THANKS JIMMY D More

Jimmy DiPolito was friendly and professional. His initial approach was to make me comfortable and gain a level of trust. I feel that we worked together to come to an arrangement where I was content initial approach was to make me comfortable and gain a level of trust. I feel that we worked together to come to an arrangement where I was content with the deal, yet he represented Serpentini to ensure that the agrrement was profitable. It was generally a pleasant transaction and it was nice to meet and get to know Jimmy. More