Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Serra Chevrolet - Cadillac - Buick - GMC
Jackson, TN
400 Reviews
Serra of Jackson offers many automotive products and services to our Jackson, TN, area customers. From quality new CADILLAC, Chevrolet, Buick, GMC and Kia vehicles to used cars, we know anyone looking for a vehicle in Jackson, TN, will likely find what they want at our dealership. We carry a comprehensive line of new vehicles, making us a good choice as your Jackson, TN, car dealer.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 8:00 AM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 400 reviews
September 03, 2024
Jordan provided excellent service, working me in when I came by the dealership after experiencing an unexpected issue with my car. He and the entire service department have always been very thorough when c came by the dealership after experiencing an unexpected issue with my car. He and the entire service department have always been very thorough when communicating, whether on the phone or in person. Jordan always provides very complete information when reviewing the work needed on my car, answers my questions, so I can make informed decisions. The environment at the dealership is comfortable, since I usually wait there. More
by jaxlea22
Verified Customer
August 31, 2024
Good fast, friendly service. I recommend this dealership very highly. I don’t know five more words to write. I recommend this dealership very highly. I don’t know five more words to write. More
by gtcoleman
Employees Worked With
August 28, 2024
A couple of things you should be aware of. First, I took my 2022 Telluride in for service. Everything was efficient and great. You had to order a part for the seat and let me know that it w First, I took my 2022 Telluride in for service. Everything was efficient and great. You had to order a part for the seat and let me know that it would take a few days to arrive and you would give me a call so that I could bring it back in. After a while, I called to check on it. The part had arrived and I scheduled another service and it was taken care of. The thing to note was that there was a failure in the follow up that was said would happen. Second, all of the work performed was recall/warranty. When I got home after picking up the car I checked the mail only to find another recall that needs to be performed. I don't know how your systems work, but it would have been nice if the dealership had checked to see if anything needed to done. Now I have to schedule another time to take care of the new issue. More
by dclouse0
Employees Worked With
August 26, 2024
I had an issue with the tire monitor system and I have an extended warranty on my Acadia. They contacted the warranty company and my repair was covered under my warranty. extended warranty on my Acadia. They contacted the warranty company and my repair was covered under my warranty. More
by debbyvdorris
August 23, 2024
fast, friendly and fair price. greeted promptly and offered courtesy shuttle to work with pick up later same day greeted promptly and offered courtesy shuttle to work with pick up later same day More
by WCROOM
Employees Worked With
August 21, 2024
Vince was really helpful and went out of his way to find answered to all of our questions. answered to all of our questions. More
by dana_b12
Employees Worked With
August 19, 2024
The staff is always friendly. The waiting area is always clean. The parking could be better is my only negative. The waiting area is always clean. The parking could be better is my only negative. More
by crystalmiddleton466
Employees Worked With
August 18, 2024
They have been the best I usually hate trading cars but it was a pleasure trading at Serra but it was a pleasure trading at Serra More
by gaylont
Employees Worked With
August 17, 2024
The sales person ,Joe Rice, was good work with and did what he said! Honest what he said! Honest More
by rswilliams1
Employees Worked With
