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Serra Chevrolet - Cadillac - Buick - GMC

Jackson, TN

Overview
Employees
Reviews
Vehicles
4.7
431 Reviews
Serra of Jackson offers many automotive products and services to our Jackson, TN, area customers. From quality new CADILLAC, Chevrolet, Buick, GMC and Kia vehicles to used cars, we know anyone looking for a vehicle in Jackson, TN, will likely find what they want at our dealership. We carry a comprehensive line of new vehicles, making us a good choice as your Jackson, TN, car dealer.
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189 Stonebridge Blvd

Jackson, TN

38305

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Showing 431 reviews

December 24, 2023

Everything went well. Fast and efficient. Clean and a nice waiting area. All employees polite and efficient. More

by dcmontgomery
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Your Friends at Serra Jackson

December 22, 2023

Excellent and courteous service department employees. Always treated well, kept apprised of what the problem is with my vehicle and the work being done. More

by jajcoleman
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Your Friends at Serra Jackson

December 22, 2023

Serra Kia has always done a very good and thorough job on my Sorento when I bring it in for service. More

by BRUMIKE51
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the kind words, Mike. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you down the road. Sincerely, Your Friends at Serra Jackson

December 20, 2023

Service is always handled in a timely matter and with courteous service. We have used the service department for many issues and they are always honest and nice. I have not had any issues with the servic More

by 79HillsTally
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you down the road. Sincerely, Your Friends at Serra Jackson

December 19, 2023

Griffin went above and beyond to ensure we got the vehicle we wanted in the price range we could afford. Will definitely recommend him to others! Jonathan in finance was also great to work with! More

by staceyebarr
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Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Congratulations on your new vehicle, Stacey. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Griffin and Jonathan was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Your Friends at Serra Jackson

December 19, 2023

Clint was the best sales man ever . I would use him again in a heart beat I love my Cadillac More

by webbster98
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Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clint
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Dec 20, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate you for letting others know about your experience working with Clint! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Your Friends at Serra Jackson

December 18, 2023

Great service and speedy delivery. This company has consistently been a great company to do work on my truck. More

by ekl
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Your Friends at Serra Jackson

December 17, 2023

Advisor was very nice and professional. There was no long wait time. The lady that checked me out was very nice and we had a good conversation before as I was checking out. More

by cassandrarenee23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Blackwell
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Dec 18, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Your Friends at Serra Jackson

December 16, 2023

It Was Our First service on the 2023 Yukon Denali Ultimate this was a great experience due to the service we received . Thomas set our appt and had it back to us on time ! More

by stevehardee
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas G.
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Dec 18, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Your Friends at Serra Jackson

December 16, 2023

Clean. Loved the staff. Sales managers were great. Finance gentleman was great. Joe rice was awesome. More

by kerisanders
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe rice
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Dec 18, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Your Friends at Serra Jackson

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