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Serra Chevrolet - Cadillac - Buick - GMC - Service Center

Jackson, TN

4.5
162 Reviews

162 Reviews of Serra Chevrolet - Cadillac - Buick - GMC - Service Center

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April 10, 2024

All were very hospitable. The service was absolutely great from the beginning to the end. More

by cglakecounty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Serra Chevrolet Buick GMC Cadillac. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Your Friends at Serra Jackson

April 02, 2024

We have Twenty vehicles on the road and they are always there when we need them. More

by norman5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Norman, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Your Friends at Serra Jackson

April 02, 2024

Everybody did their job. Very professional. Had my car ready to go when I went to pick it up. More

by margaretb49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Serra Chevrolet Buick GMC Cadillac. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Your Friends at Serra Jackson

April 02, 2024

Always find a friendly and very helpful staff. Never make you feel like you aren't important to them. More

by LIZZIESLOGCABIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate you for letting others know about your experience, Lizzie! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Your Friends at Serra Jackson

April 02, 2024

Great experience, answered all my questions and left me feeling comfortable after my first time using them. More

by samantha_berkley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Samantha, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Your Friends at Serra Jackson

March 27, 2024

Great service, great dealership! Laura in telephone sales is awesome! Everyone was very helpful with all of our concerns. More

by barbaradavis62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Maness
Mar 27, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Barbara, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Serra Chevrolet Buick GMC Cadillac! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Your Friends at Serra Jackson

March 26, 2024

Service was great. I would recommend this dealership to anyone. We love our Kia Telluride! More

by sfvincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Your Friends at Serra Jackson

March 21, 2024

I’ve taken my car to Serra for years to have it serviced. One day I took it in for service and was told I needed a motor replacement that wasn’t true, I think I’m going to take my car and have it serviced so More

by s.angela16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Serra Chevrolet
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thanks for sharing this feedback. We strive to create a positive experience for all our customers and would appreciate the opportunity to gain more insight into your visit. Please contact us at your earliest convenience. Sincerely, Your Friends at Serra Jackson

March 20, 2024

The dealership fixed my truck in a timely manner but 3 days later I started having some of the same issues again. My husband called the dealership back and they told him that they would have to do another More

by Nurse Walker
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Serra Chevrolet
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate learning about your experience at our dealership. We welcome the opportunity to discuss this further with you. Please contact us at your earliest convenience. Sincerely, Your Friends at Serra Jackson

March 19, 2024

they told me that the brake job would take 4 hours. They did it in half the time, it only took 2 hours. Everyone is very nice. More

by RAINBOWPEACE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you down the road. Sincerely, Your Friends at Serra Jackson

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