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Serra Chevrolet

Birmingham, AL

4.0
894 Reviews
Serra Chevrolet in Birmingham, AL. is the best new Chevrolet and used car dealership in the area. From selling you your next vehicle to providing auto loans and leases to getting service and genuine GM parts, we have handled our customers’ automotive needs under one roof for 17 years. Every time you visit our dealership, our team goes above and beyond to ensure you are 100% satisfied with your experience. When you shop at Serra Chevrolet, you can expect the best of everything! We offer the most variety in our inventory of new and used vehicles at the lowest prices around. Our finance professionals will find the most affordable auto loan or lease payments for your purchase, and our certified technicians provide the best vehicle service and repairs in the area. We’ve outlined these advantages and more in our Serra Promise. We also have a 72-hour exchange policy: If you aren’t completely satisfied with your purchase within 72 hours, bring your vehicle back for a no-hassle exchange! We believe that car ownership should be stress-free at every stage of the experience. That’s why we offer online tools to help you before, during, and after the sale. Our website offers you the chance to browse our new and used inventories, apply for financing, value your trade-in, schedule your service appointment, order parts, and much more! When you’re ready to talk to us, drop by the dealership at 1170 Center Point Parkway, Birmingham, AL 35215, or call us at 205-588-4374.
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1170 Center Point Pkwy

Birmingham, AL

35215

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Showing 894 reviews

February 01, 2023

A bunch of liars and cheaters. I have been using this place for many years, but never again. It has changed so much More

by randyd2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cedric Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Eiserloh
3.0
This rating includes all reviews, with more weight given to recent reviews.
Vicki Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Serra Chevrolet responded

Randy, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Serra Chevrolet Birmingham does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

Feb 05, 2023 -

randyd2 responded

Serra Chevrolet has gone downhill recently. I am not happy with the deal they put on me. I put my trust in Cedric Robinson and Vicki Edwards but instead of helping me out they took advantage of me. I am now 70 years old and on medication. I will have to live with the deal and so will they. Maybe the right people will see this.

February 01, 2023

There is very great salesman and they was able to get me in a car that day and were very helpful and willing to work things out to try and help me with as much as they could More

by austinmcmurrey12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Eiserloh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Terrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Serra Chevrolet responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Serra Chevrolet Birmingham. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Serra Chevrolet Birmingham Team

January 31, 2023

Great experience with my salesman ronald, would highly recommend him to any one looking for a vehicle More

by burnthefish
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronald Praytor
Feb 02, 2023 -

Serra Chevrolet responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Ronald was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, The Serra Chevrolet Birmingham Team

January 27, 2023

Great to deal with and very helpful! Could not have had a better experience dealing with both Ronald or the dealership. More

by Peacock.reid
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronald Praytor
Jan 30, 2023 -

Serra Chevrolet responded

Peacock, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Serra Chevrolet Birmingham Team

January 26, 2023

I was Very pleased with the way I was treated and the entire process of the purchase. When I found the truck online and called in, Cedric was the man they transferred me to. I had some questions and Cedr More

by Luke31
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cedric Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2023 -

Serra Chevrolet responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Cedric made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, The Serra Chevrolet Birmingham Team

January 22, 2023

Cedric the salesman was awesome, as far as the dealership, I'm unimpressed, it's been 3 weeks and they still haven't paid my trade in off, More

by jmichaelg45jg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cedric Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Eiserloh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Serra Chevrolet responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Serra Chevrolet Birmingham Team

January 21, 2023

The salesman was very helpful with our purchase. The service after the sale sucks. No one returns your phone call. After you buy a vehicle they are done with you. More

by allen203728
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Christian Terrell
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Ard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Gingras
Jan 23, 2023 -

Serra Chevrolet responded

Your feedback has been forwarded on to our team and we are currently looking into this matter.

January 21, 2023

Cedric was very polite and very helpful. Found the perfect vehicle for me. From what I can tell he is a very good sales person. 5 star rating. More

by tmsmi49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cedric Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2023 -

Serra Chevrolet responded

We sincerely appreciate your feedback. Each employee is a valued member of the Serra Chevrolet Birmingham team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Serra Chevrolet Birmingham Team

January 18, 2023

I am still not happy with my previous service at this dealership. My brakes are still squeaking and it is not normal wear and tear. I’ve only had the car 8 months More

by deidregilbert97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember
Jan 20, 2023 -

Serra Chevrolet responded

Thank you for your honest feedback about your recent experience with us. We understand your concerns and we hope to do better next time. Please give us a call if you would like to further discuss your visit so we can continue moving forward in a positive direction. Sincerely, The Serra Chevrolet Birmingham Team

January 15, 2023

Quick an easy made shopping great staff was friendly an very helpful with my ourchase More

by mhblackwood
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cedric Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clem Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Eiserloh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Terrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malik Khayyam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronald Praytor, Ramssett Rivera, Richard Weigand
Jan 18, 2023 -

Serra Chevrolet responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, The Serra Chevrolet Birmingham Team

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