Serra Chevrolet

First let me start off with Anna is Fantastic. I brought my truck in several times now for the same issue. The issue that brought my truck still has not resolved after 6 visits. In the middle of a I brought my truck in several times now for the same issue. The issue that brought my truck still has not resolved after 6 visits. In the middle of all this I had to change Service Advisors twice, First one was cause of lack of Professionalism and care. Second advisor due to his termination. More

Great service fast and efficient. Goes the extra mile to be sure the customer is satisfied. Goes the extra mile to be sure the customer is satisfied. More

We dropped our vehicle off on 3/17/25 due to an engine light on the dash. We were told that it would be 3-4 days before they could get it diagnosed. On Friday 3/21/25, I reached out to our Service Advisor light on the dash. We were told that it would be 3-4 days before they could get it diagnosed. On Friday 3/21/25, I reached out to our Service Advisor by text (their preferred method of communication) asking for an update since I had not heard anything from her. She texted back that she was on the phone and would check on it. An hour later, I still had not heard back so I called the service department to see if I could get an update. My service advisor answered the phone. After verifying who I was, she checked to see where I was "in line" for a technician to check the code on the dash. After a 10-minute hold, she told me that it would be a "few more days" before anyone could look at our vehicle. As it was Friday, this would mean that it would realistically be mid-week before they would have an answer. I sent my husband to pick up our vehicle on Monday. We took it to another dealership that day and they not only diagnosed it the same day BUT had it repaired and ready for pick up at 1:00 the next day. Our experience with Serra was disappointing. Zero customer service, no follow up, and no appreciation for our business. More

Nice people. Very knowledgeable. Chris W. And Josh helped me with everything I needed! Thank you Very knowledgeable. Chris W. And Josh helped me with everything I needed! Thank you More

Just did a review with Sierra Chevrolet email they sent and also the same for Google. Thank you again. 5 Stars ★★★★★ “I recently purchased a truck from Serra Chevrolet in Bartlett, TN and the experie and also the same for Google. Thank you again. 5 Stars ★★★★★ “I recently purchased a truck from Serra Chevrolet in Bartlett, TN and the experience was fantastic! My salesman, Edward Williams was extremely knowledgeable about the vehicle and walked me through every detail with patience and professionalism. The entire buying process was smooth, and I never felt pressured—just well taken care of. If you’re in the market for a new vehicle, I highly recommend Edward Williams and the team at Serra Chevrolet” More

They were very hospitable when I arrived and greeted me with service. We spoke about the service I needed and my vehicle was taken away. I was called in a timely manner upon completion of the service. with service. We spoke about the service I needed and my vehicle was taken away. I was called in a timely manner upon completion of the service. More

Needed a oil change got in and out in a hour and fifteen minutes Was fast minutes Was fast More

Bringing my car in the dealership the customer service was very nice. Instantly ready to help was very nice. Instantly ready to help More

I found a coupon and the young lady said that I couldn’t use it . I am not confrontational so I was like ok they don’t take coupons anymore? The lady was like yes but I already printed your bill out. I hone use it . I am not confrontational so I was like ok they don’t take coupons anymore? The lady was like yes but I already printed your bill out. I honestly see why other people go to jiffy lube or any place similar. More

Very friendly and knowledgeable. Ed is the best. He got cookies for being so great! Ed is the best. He got cookies for being so great! More