Serra Chevrolet of Southfield

Great Sales Experience I hate dealing with the new car sales process, but Jim Colovos from Serra Chevrolet made getting my new car as simple as possible and an overall great I hate dealing with the new car sales process, but Jim Colovos from Serra Chevrolet made getting my new car as simple as possible and an overall great experience. I couldn't be happier with my new Malibu. I will recommend Jim to anyone looking to get into a Chevrolet and i will be using Jim as my sales man for as long as he is in the car sales business. More

Helpful and Easy to Work With! We had to quickly purchase a car after ours was flooded out and totaled. Alan not only helped us find the right car for us, but helped us find one th We had to quickly purchase a car after ours was flooded out and totaled. Alan not only helped us find the right car for us, but helped us find one that fit into our budget. He was attentive and great to work with, as was everyone else we spoke with. We have already decided our next car will come from Serra! More

Help from Alan Rosenberg I had a great experience purchasing my 2013 Equinox at Serra Chevrolet. Alan was very helpful in the entire experience. I have also had a good exper I had a great experience purchasing my 2013 Equinox at Serra Chevrolet. Alan was very helpful in the entire experience. I have also had a good experience with my first service call for an oil change a few months ago. More

Great Product - Great Service I thought leasing a car would be a long and painful process. Much to my surprise, Jim Colovos was able to put together a deal that fit my needs perfec I thought leasing a car would be a long and painful process. Much to my surprise, Jim Colovos was able to put together a deal that fit my needs perfectly! The process was quick and easy! I am happy to say that I will be returning to see Jim at Serra Chevrolet when my lease comes to an end! More

Made Buying A Car A Breeze! I came in to Serra Chevrolet to purchase a car. I was deciding between the Cruze or Malibu. Jim Colovos helped me to see the features of each car and I came in to Serra Chevrolet to purchase a car. I was deciding between the Cruze or Malibu. Jim Colovos helped me to see the features of each car and helped me to pick the perfect car for me! I bought a 2014 Malibu and I couldn't be happier with it. I am very thankful for the help I received here! They made the buying process so much easier than I thought it would be! I will definitely come back to see Jim at Serra Chevrolet for my next vehicle and recommend it to all of my friends! More

Great Experience - Alan Rosenberg While searching for a vehicle for my mother, Alan Rosenberg showed us vehicle options and explained various scenarios. Alan was not only professional, While searching for a vehicle for my mother, Alan Rosenberg showed us vehicle options and explained various scenarios. Alan was not only professional, but took the time to make sure we were comfortable and understood all the details. I have recommended Al Serra Chevrolet to numerous friends and it's all due to Alan's attention to detail and professionalism. The whole buying and service experience has been Top Notch ! Kudos to the dealership and especially to Alan. More

Excellent Dealer and Salesman!!!! Jim and the staff have ALWAYS done a fantastic job meeting all of my needs at this dealership! I have referred several people to Jim, and they are equ Jim and the staff have ALWAYS done a fantastic job meeting all of my needs at this dealership! I have referred several people to Jim, and they are equally pleased with the sales and services received!!! More

They called me a liar and treated like an idiot. I wish I could live negative review! I brought nice black corvette and asked them to change a head unit, change oil. The job was done fine e I wish I could live negative review! I brought nice black corvette and asked them to change a head unit, change oil. The job was done fine except one thing: they left several scratches on dashboard and front left side of the car !!! I asked them if there was any resolution of the damage they made. They !SOLD! me their detailing service for another $80 stating that everything would go away. And yes, partially it did, but their scratches ARE there!!! So, they claimed they didn't check the status initially, maybe I did all the damage and trying to blame them. In addition, they suggested going to some body shop. So, the bottom line is they called me a liar and treated like an idiot. Is this a joke??? Is there any place I can file a complaint? More

After purchasing a $27,000 Tahoe I called to state that I noticed that the rear passenger door lock was sticky & that the dashboard had a crack. Both had gone unnoticed during the purchasing process. The sa noticed that the rear passenger door lock was sticky & that the dashboard had a crack. Both had gone unnoticed during the purchasing process. The sales mngr Ed's solution was without any regard or emphathy for Serra's customer. His reply was that he would make me deal to fix both, parts & labor would total approx $850. Are you serious! For $27,000 i would have offered to pick the vehicle up and drop me a loaner. This in my business is an opportunity to create a life time customer. Thats long term thinking, Not Ed the sales mngr at Serra. Maybe his business is so good that they can get away with this? Very short term thinking and I know that the SERRA auto group did not build their brand like on this model. I even responded on their fb page telling my issue 3x thinking mab the general mngr or anyone may want to follow up or? I never received a reply of any kind, only someone deleting it. Al V. More

53/8/13 - Car is running fine and problem resolved after second trip. Staff is very nice, only reason I gave it a "good" rating for overall experience is because I had to go back a second time. I woul second trip. Staff is very nice, only reason I gave it a "good" rating for overall experience is because I had to go back a second time. I would recommend this dealership. Dropped my car off on 2/25/13; car was acting sluggish,lack of acceleration below 30mph. I didn't have an appointment because the problem occurred on my way home from work. Randy told me to bring it in, set me up with a rental because he diagnosed it as a warrantied power train problem. Called me on 2/27/13 advising that it was a transmission component that's covered under warranty but also recommended replacing cooling hose at @$250 so I agreed. Called me today, 2/28/13 to let me know it was done so I went there after work, dropped off rental car and picked up my car. Drove less than 1/4 mile and realized that car was still sluggish, no acceleration and now my engine light was on. Called Randy and was told to bring it back in so they can take a look; as of now, they have the car again, I have the rental still and still don't know what the problem is other than possible debris in the "TCM". People there are very friendly, accommodating but my issue is that I drove it 1/4 mile and it was evident that was not resolved and now I have the added concern that the engine light is on as well. I would recommend based on the customer service but I would not based on experience of having my car back less than 15mins and not only was car not fixed but I have the added issue of the check engine light. Told Randy that before they call me to pick it up, I don't care if they drive it to downtown Detroit, just make sure it's fixed. Stay tuned for update. More