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Serra Chevrolet

Birmingham, AL

4.1
895 Reviews

1170 Center Point Pkwy

Birmingham, AL

35215

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895 Reviews of Serra Chevrolet

February 23, 2019

HORRIBLE!!! I went to the Serra dealership for a repair on my Chev Silverado, I was told it would cost 350,00. I received a call from the dealership the same day More

by Eric6985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tessa McCown
Mar 10, 2019 -

Serra Chevrolet responded

Thank you for your feedback. Here at Serra Chevrolet, we pride ourselves on customer satisfaction, and it appears that your recent experience does not reflect that. Please reach out at your earliest convenience so that we can discuss this issue in greater depth. We look forward to hearing from you soon. Sincerely, Serra Chevrolet Team

February 22, 2019

Used car It took all day to get everything done. Should not take that lone. My wife aak some questions that they seemed like they did not want to answer More

by Danny77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Purdy
Feb 22, 2019 -

Serra Chevrolet responded

Danny, it seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, The Serra Chevrolet Team

February 15, 2019

I try call it took forever to answer the phone. I call about to see what deal with truck they said did not know what was wrong and that would need to bring next week Mon thru Fri .I did know if was More

by Chevy Colorado 98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lloyd Shaw, Tessa McCown, Jimmy Starnes
Mar 10, 2019 -

Serra Chevrolet responded

We would like to express concern about the experience you shared. We would appreciate the opportunity to speak with you. Please reach out at your convenience. Sincerely, Serra Chevrolet Team

February 11, 2019

Amazing I loved it! I love the people here and it's super friendly environment. Would definitely recommend it to friends and family! I'll come back More

by lunaajackkie21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Curiel
Feb 12, 2019 -

Serra Chevrolet responded

We cannot thank you enough for your wonderful review of Serra Chevrolet and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Serra Chevrolet Team

January 14, 2019

Tasas was amazing Best experience I’ve had so far! My car was serviced in a timely manner and I couldn’t have asked for a better environment. Tessa was professional an More

by cbrown0641
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
Jan 17, 2019 -

Serra Chevrolet responded

Thank you for taking the time to let us know how we are doing! Tessa is a valuable part of our team and we will be sure to let her know how much she is appreciated. If there is anything else we can help you with, please do not hesitate to let us know. Sincerely, The Serra Chevrolet Team

January 14, 2019

Great friendly atmosphere Lloyd goes above and beyond for me every time I step on the dealership property. He is by far the best guy Serra has working for them. More

by jhunt57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Shaw
Jan 17, 2019 -

Serra Chevrolet responded

Thank you for the outstanding review! We will be sure to pass along your kind words to Lloyd and look forward to seeing you again soon. Sincerely, The Serra Chevrolet Team

January 11, 2019

Need to get creative Service was fine. New car dealers reluctant to give price of trade in. How much I would put to new one. Would like to trade with comparable pri More

by gward9589
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Presnell
Jan 17, 2019 -

Serra Chevrolet responded

Thank you for the feedback. If you would like to discuss your experience with us further, please contact us at your earliest convenience. Regards, Serra Chevrolet Team

January 08, 2019

Great service friendly staff great service friendly staff love the lady at the front counter at service part faster today then last time I was there More

by mamierobnsn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
Jan 17, 2019 -

Serra Chevrolet responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, The Serra Chevrolet Team

January 07, 2019

Good service Service was completed quickly and I am able to enjoy the comfortable space and free wi-if while service is being completed on my vehicle. More

by NICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
Jan 17, 2019 -

Serra Chevrolet responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Best, The Serra Chevrolet Team

January 07, 2019

Great! We purchased a GMC from another dealer and has always come here for service it’s always quick fast and accurate. We ended up buying a vehicle a week a More

by Teambow2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The General Manager has a customer service welcoming that it should be canned and sold., Reginald Kimble
Jan 17, 2019 -

Serra Chevrolet responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, The Serra Chevrolet Team

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