Serra Chevrolet - Service Center

Been a customer for 7 years. Bought 2 suburbans from them. All service and tires have been done on both vehicles there only. Had a small leak on a pinion seal a few years ago and Bought 2 suburbans from them. All service and tires have been done on both vehicles there only. Had a small leak on a pinion seal a few years ago and had them change it during service. They over tightened the pinion nut and burned up the rear end in about 250 miles. They would not take care of their mistake and it cost me $3500 for them to fix. Had the magna ride shocks go out on one of the trucks that should have been covered by warranty. I gave them my truck to check and they had it for a week. I tried to call and get updates and nobody would return my call. I went up to check on it and they had not looked at it and told me it would be 3 or 4 more days before they could check it out. I just took it home and fixed it myself. Last week i took it in for service. As I went to check out I had a $59 service coupon . They told me I had to present it before service. Nowhere on the coupon does it tell you that you need to present it before service. It cost me $146. That was it for me. They will never get another penny from me or anyone in my family. They lost a loyal customer and I will never go back. I would give them a negative 5 stars but the review would not let me. More

everyone was great came in for an oil change tire rotation was in and out as quick as possible. Thanks for a great job everybody!! rotation was in and out as quick as possible. Thanks for a great job everybody!! More

Always friendly faces and great service. I feel like I am getting excellent customer service with Serra Chevrolet I feel like I am getting excellent customer service with Serra Chevrolet More

I was charged for services I didn't request. Basic oil change was $160. Services were added without my permission. SMH Basic oil change was $160. Services were added without my permission. SMH More

I wish y’all would stop sending me emails begging for a review. Just do the service that yall do and stop asking for reviews. It gets annoying getting them all the time so here I am giving you a review. No review. Just do the service that yall do and stop asking for reviews. It gets annoying getting them all the time so here I am giving you a review. Now please stop. Best part about Serra Chevrolet was ed the sales guy that sold me the car. Surely not the finance guy I had to best with and service center was a service center. Ed went above and beyond on his job and that’s why I purchased from y’all. More

Service manager is rude & service advisor took advantage of my son when he dropped off my vehicle. A simple oil change turned into a 600$ bill. The service advisor called my son stupid. of my son when he dropped off my vehicle. A simple oil change turned into a 600$ bill. The service advisor called my son stupid. More

And I cared about my problem. She showed professionalism and knowledge about how to fix it. I didn't have to wait at all. She got it fixed, and I was very pleased with the outcome She showed professionalism and knowledge about how to fix it. I didn't have to wait at all. She got it fixed, and I was very pleased with the outcome. More

I enjoyed my experience with this dealership. They were nice and easy to work with. They were nice and easy to work with. More

I took my car in for a pool change and tire rotation. I didn’t have an appointment but was able to get right in and out fairly quickly. I didn’t have an appointment but was able to get right in and out fairly quickly. More

My car repair took half a year to fix but the gentleman were very polite Alex for certain but the low score is simply because of the time it took were very polite Alex for certain but the low score is simply because of the time it took More