Serra Chrysler Dodge Jeep RAM Lake Orion

Great service for oil change by Bob on August 10, 2021. My salesman Perry V. is always so helpful, kind, friendly, accommodating and mannerly all the time . My salesman Perry V. is always so helpful, kind, friendly, accommodating and mannerly all the time . More

Very friendly willing to work with customers have a wide selection selection More

My salesman was Timothy Stasinski. He is the best! He is amazing and made the buying process really smooth and stress-free. He went above and beyond for me in explaining everything about my vehicle. Tim pr amazing and made the buying process really smooth and stress-free. He went above and beyond for me in explaining everything about my vehicle. Tim provided great service and he most certainly knows his stuff. I was looking for a pre-owned vehicle on the lot with low mileage and had I had a particular vehicle in mind. So I really appreciate Tim for placing me in the van of my dreams! It looked brand new being a used car and Tim handled me very well. He was very knowledgeable about the vehicles at Milosch’s Palace. He was extremely kind and knew just what I wanted based on my interests. I drove off happily and confidently because of Tim’s superb customer service. More

Everyone I came in contact with at the service department was very polite friendly helpful! was very polite friendly helpful! More

I’m out of state and had a suspension problem with my Jeep Grand Cherokee. Brandon the service tech was outstanding. He contacted my after market insurance company and thankfully got the problem solved q Jeep Grand Cherokee. Brandon the service tech was outstanding. He contacted my after market insurance company and thankfully got the problem solved quickly! It’s nerve wracking to have a problem far from home, but Milosch and Brandon came through for me. More

Ordered soft top for Jeep. Came in on time and they installed it for me. quickly. Tyler in parts department was very professional and took the time to answer all my questions. Very pleased with the ent installed it for me. quickly. Tyler in parts department was very professional and took the time to answer all my questions. Very pleased with the entire experience. More

Tim was very helpful! Returned my calls very timely. Quick service and answered all my questions. Would recommend this dealership to my friends and family. Quick service and answered all my questions. Would recommend this dealership to my friends and family. More

Excellent dealership, had Jeep heater core replaced and whole experience went smoothly. Good job Sarah in service! Regarding my repair, I can now cook eggs on the dash! whole experience went smoothly. Good job Sarah in service! Regarding my repair, I can now cook eggs on the dash! More

I inquired about a vehicle and someone responded very quickly. Was an overall pleasant experience to deal with them. Polite and professional and they took care of all the paperwork and answered all my q quickly. Was an overall pleasant experience to deal with them. Polite and professional and they took care of all the paperwork and answered all my questions. More

Uconnect feature does not work on 2021 Grand CherokeeI Uconnect feature does not work on 2021 Grand Cherokee I purchased a 2021 Grand Cherokee. From day 1 the phone app to remote start, lock and unlock do Uconnect feature does not work on 2021 Grand Cherokee I purchased a 2021 Grand Cherokee. From day 1 the phone app to remote start, lock and unlock doors did not work. This is a key feature in buying a car in Michigan. I would not have purchased it if I knew it did not work. Spent a week troubleshooting with Sirius Guardian until they told me it had to go back to the dealer. Dealer could not fix the problem. Actual quotes from dealer employees: Murph, sales manager "It's a third party system and not our problem" Again, Murph "At least it's not the transmission" Don MIlosch, Jr, General Manager "It will fix itself in time" A brand new car worth over 50k and a key feature for me doesn't work from day 1. No consideration from dealer to compensate me for time, effort and loss of a key feature. Don Milosh's advice - "call FCA, they have the deep pockets". You can't make this up. They couldn't care less. I have spent hours trying to get this corrected. They have provided absolutely no assistance. After weeks of follow up with FCA executive referral team and US customer care, I was told that this is a known problem on this vehicle and there is currently no fix. At first they told me the fix would be coming end of February the earliest. Now I'm told March the earliest (they do not indicate what year). Yet this dealer, and many others, will continue to sell these cars with this known issue to unsuspecting consumers like me to only find out later that you are not getting what you are paying for. I don't know how they can get away with this. Bottom line-If this feature means anything to you when buying a car, please reconsider. More