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Serra Chrysler Dodge Jeep RAM Lake Orion
Lake Orion, MI
847 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
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Showing 847 reviews
October 24, 2018
Service Department Scheduled a service visit for a 2015 dodge Durango… Needed to safety recalls and a front headlight bulb replacement on passenger side ..I was out of t Scheduled a service visit for a 2015 dodge Durango… Needed to safety recalls and a front headlight bulb replacement on passenger side ..I was out of town and they wanted to charge my wife $150.. to change out the bulb .. Really? It took 10 min and $10. What a joke !!! More
by Shawn
Employees Worked With
Service Department , Betty Brown
October 23, 2018
Fantastic Customer Service! I went into the dealership as a first time Lease buyer and George Essa was so helpful, patient and great to work with! It was a fantastic experience I went into the dealership as a first time Lease buyer and George Essa was so helpful, patient and great to work with! It was a fantastic experience because of his time and efforts! I'm very happy with the dealership and my new lease! More
by Kgrenillo
Employees Worked With
October 20, 2018
Great experience Love my new Compass!! Thank you Ken Spence!! Ken was great to work with, very informative and easy going!! Will recommend Ken to anyone I know that Love my new Compass!! Thank you Ken Spence!! Ken was great to work with, very informative and easy going!! Will recommend Ken to anyone I know that is looking for their next car purchase!! More
by Kmore1030
Employees Worked With
Kenneth Spence
October 15, 2018
Amazing and extremely helpful They truley worked very hard and consistent in order to get me the price I wanted and pushed to help me get my credit approval accepted at the price I They truley worked very hard and consistent in order to get me the price I wanted and pushed to help me get my credit approval accepted at the price I wanted. More
by Maher313
Employees Worked With
Mike Guerrero
October 13, 2018
Was good until it wasn’t I came in there with my dad to get a new car. It is my first time leasing my own car. We agreed upon first payment plus tax. Everything was going grea I came in there with my dad to get a new car. It is my first time leasing my own car. We agreed upon first payment plus tax. Everything was going great until the day i went to get my car. The day I go to get my car I am told I had to pay 100 dollars more because it was 1000 down which is not want we agreed with but i was excited to get my car and didn’t really think about it and being new to this. And then of course 100 for the license plate which I was expecting to pay. I was also mad I didn’t get a full tank of gas as I did for my other three jeep leases.. anyways on my pervious lease I went over miles and it was agreed to be waved because of me getting another jeep lease. Then we get a bill for $120 for the over miles... so here i am $220 plus gas robbed from me. Basically a months payment wasted. I really do hate having to write a bad review like this. More
by Mam31893
Employees Worked With
October 11, 2018
They do not honor the warranties they sell I purchased a 2007 Jeep from Milosh Lake Orion in Dec 2016. I also puchased a 3 year GWC warranty for $1410.00. The Jeep needs an alternator, all my I purchased a 2007 Jeep from Milosh Lake Orion in Dec 2016. I also puchased a 3 year GWC warranty for $1410.00. The Jeep needs an alternator, all my warranty paperwork states that repair is a $100 deductible, but they are insisting i pay upwards of $500 for this covered part. Luke Milosh stated he would help me out and just have me pay $291.00. I would never use their service area if they hadn't sold me the warranty. They are wrong and they know it, but if they can get away with stealing they will. Horrible customer service. They should have made this right. Avoid this dealer and their warranty. More
by Trina in Lake Orion
Employees Worked With
Luke Milosh
October 11, 2018
New Lease through Ken Spence I have been leasing vehicles from Ken Spence for over 10 years. He is helpful, knowledgeable and provides outstanding customer service. I can't imag I have been leasing vehicles from Ken Spence for over 10 years. He is helpful, knowledgeable and provides outstanding customer service. I can't imagine working with anyone else. I have family and friends that have worked with Ken in the past and everyone has been very satisfied. More
by Dee Zaster
Employees Worked With
Kenneth Spence
October 11, 2018
It's a jeep thing you wouldn't understand but Milosch did My Grand Cherokee had been sitting in my driveway for 3 months Had it in the shop on a Friday by the next Monday 3 o'clock it was ready not only was t My Grand Cherokee had been sitting in my driveway for 3 months Had it in the shop on a Friday by the next Monday 3 o'clock it was ready not only was the price lowered because the tech was so awesome he did it in no time I have my Jeep running great I have Milosch's great service to thank I am so appreciative for them again thank you Dan! More
by Jeep08
Employees Worked With
Daniel, Betty Brown
October 11, 2018
Great Dealership Milosch's Palace entire team was very helpful. Very satisfied with purchasing a new vehicle through this dealership. I will for sure be a return custo Milosch's Palace entire team was very helpful. Very satisfied with purchasing a new vehicle through this dealership. I will for sure be a return customer. More
by ram123456
Employees Worked With
Kenneth Spence
October 05, 2018
roger kibbe Roger was awesome in his effort to find the best deal possible for me. He was kind and explained everything during the process. By the time I left the Roger was awesome in his effort to find the best deal possible for me. He was kind and explained everything during the process. By the time I left the dealership I felt like I had known him my whole life. More
by chrisb
Employees Worked With
Roger Kibbe
