Serra Chrysler Dodge Jeep RAM Lake Orion

Service above and beyond is the norm Weather purchasing a vehicle or getting an oil change, I am greeted by name with a friendly greeting and warm smile from employees who feel more like Weather purchasing a vehicle or getting an oil change, I am greeted by name with a friendly greeting and warm smile from employees who feel more like friends and neighbors. They are genuine in their effort to provide quality service and make me comfortable. Prices are consistently compelling, and I never feel like I am being given anything other than honest information. More

#1 sales person Sales person Marine Danno very honest person! Went to 2 other dealers and after all Ms. Danno did beat the price ! She has a Great personality! I high Sales person Marine Danno very honest person! Went to 2 other dealers and after all Ms. Danno did beat the price ! She has a Great personality! I highly recommended this sales person!! Thanks for ur help! More

Professional The experience was excellent. Went without a hitch. The Jeep was ready when we arrived with a half tank of gas. overall good lease process. The experience was excellent. Went without a hitch. The Jeep was ready when we arrived with a half tank of gas. overall good lease process. More

Personalized service This is my fifth Jeep purchase through Ken Spence at Milosch’s Palace. Ken always listens to what I am looking for and finds the perfect Jeep for me This is my fifth Jeep purchase through Ken Spence at Milosch’s Palace. Ken always listens to what I am looking for and finds the perfect Jeep for me and within my budget. He makes it a relaxing pleasant experience and answers all my questions. I would highly recommend Ken and Milosch’s Palace for your next car purchase. More

sERVICE VISIT Phoned for service and date assigned quickly. Many service desks (7?) most manned. Little wait to be recognised but some paperwork already filled out Phoned for service and date assigned quickly. Many service desks (7?) most manned. Little wait to be recognised but some paperwork already filled out before. No long wait for appraisal. Friendly and confident rep. Ready to wait while I phoned my insurance company. Clearly explained that I must work through the body shop if using insurance. More

Simple lease return and New lease agreement. The sales support and customer service was friendly and educational. The leasing and financing process was hassle free. I really liked the electroni The sales support and customer service was friendly and educational. The leasing and financing process was hassle free. I really liked the electronic paperless process. More

Pulled into the dealership as Mr Pacifica's screen went off. Pulled into the service area..... no one has come to attend to me for the last 20 minutes and still waiting. As if I am non-existent! Pulled into the service area..... no one has come to attend to me for the last 20 minutes and still waiting. As if I am non-existent! More

Ken Spence Ken was awesome and very helpful thru the entire process. He made sure he covered every little detail about the car. I would recommend the dealership Ken was awesome and very helpful thru the entire process. He made sure he covered every little detail about the car. I would recommend the dealership and Ken to anyone! More

Excellent Service - As per usual Ken Spence and the team were very helpful with selecting a car for my wife, who traded in her Town & Country. They also understood our concerns and p Ken Spence and the team were very helpful with selecting a car for my wife, who traded in her Town & Country. They also understood our concerns and preferences and it translated to us trading in Town & Country and obtaining a new vehicle the next day. My wife and daughter are extremely happy (therefore I am as well) and we plan on purchasing and leasing additional vehicles from this dealership in the future. By the way.....this was our third vehicle from here and the second from Ken Spence. More