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Serra Ford Farmington Hills

Farmington Hills, MI

4.7
914 Reviews
At Serra Ford Farmington Hills we care deeply about your car-buying & servicing experience! With an incredibly large selection of both new and pre-owned vehicles for sale, we make sure each person that enters our Michigan dealership leaves with a car, truck or SUV that has everything they envisioned and more. Our dedicated service, collision, and parts experts are here for you. No matter what you're driving, we can help that vehicle give you more miles and better performance! Stop by our Ford dealership in Farmington Hills, MI, and let us help you find a vehicle that transforms any drive you take into the highlight of your day! Located at 39300 W 10 Mile Rd, Farmington Hills, MI 48335. Visit us today at Serra Ford Farmington Hills!
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39300 W 10 Mile Rd

Farmington Hills, MI

48335

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Showing 914 reviews

November 02, 2023

Friendly service advisor. Vehicle was ready when he ssid it would be. Cookies and coffee offered near waiting area. More

by michmuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in Service Dept.
Nov 04, 2023 -

Serra Ford Farmington Hills responded

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 01, 2023

Very good dealer…Made sure my used car was mechanically sound…Mike Pytel my salesperson deserves 4 stars alone. I’ll go back for 👍. It’s the truth… I don’t sugarcoat anything! More

by KDR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Pytel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

November 01, 2023

The dealership checked everything out & found everything needed in that same visit, all is good! More

by Deeokeefe97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Nowacki
Nov 05, 2023 -

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

October 30, 2023

The service department kept me informed and the pickup service personnel were polite and timely. I'd recommend Serra Ford both for sales and service. Good service is hard to find these days. More

by elaine
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Pollock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Serra Ford Farmington Hills responded

Hi Elaine, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

October 30, 2023

Everyone was very friendly from the beginning to the end. Excellent service and fast. Kept me informed and showed me the filters. Would definetley go back. More

by erikawerner4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier and the service rep were excellent
Nov 02, 2023 -

Serra Ford Farmington Hills responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 29, 2023

Christine did a great job paid attention to all the details and showed us how everything works on the new escape More

by Pinneolady
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christine Scherrer, Jeremiah Pommerville
Oct 31, 2023 -

Serra Ford Farmington Hills responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

October 23, 2023

Excellent service. Reggie Haynes is an outstanding rep. Very trustworthy and thorough. I've always felt very comfortable with Reggie - knowing he is always looking More

by mzugaro7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reggie Haynes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Serra Ford Farmington Hills responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

October 23, 2023

Phenomenal! Everyone was incredibly friendly and helpful. Mike Pytel and Colin Walters were amazing to work with. Respectful, knowledgeable, understanding, not p More

by Courtney M
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Pytel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collin Walters
Oct 26, 2023 -

Serra Ford Farmington Hills responded

Hello, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 18, 2023

Being a new resident to the area, Tom Holmes was very friendly and accommodating when I came in for service. As a result, I have a positive impression of Serra. I am a Ford retiree living at Fox Run. More

by dgwin5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Holmes
Oct 20, 2023 -

Serra Ford Farmington Hills responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

October 18, 2023

Found the right car for us…great job by Steven our salesperson, stayed in communication with us, until we received our car. More

by sullivankjmj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2023 -

Serra Ford Farmington Hills responded

Hi, thank you for your kind words, and congratulations on your new vehicle! At Serra Ford Farmington Hills, we value our customers and we look forward to seeing you on your next visit. Take care!

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