Serra Ford Farmington Hills

I purchased a truck 10 days before Tom Holzer sold to Serra Ford. My truck was purchased with a 5yr/60,000 warranty. I currently have an engine light for cat converters which would be covered under warra Serra Ford. My truck was purchased with a 5yr/60,000 warranty. I currently have an engine light for cat converters which would be covered under warranty at no cost, but this truck was sold to me with aftermarket converters for whatever reason and now the work cannot be done under warranty. I was offered a payout solution from the managers at the Farmington Hills dealership, but was denied any fix by Serra Corporation. They claim that the vehicle was purchased from Tom Holzer and therefore they will do nothing to resolve this issue. I will never buy from Serra or recommend Serra Ford to anyone...ever. They absolutely do not care about holding any positive customer relations. They are a large corporation and care only about themselves. Buyer beware when it comes to believing your vehicle comes with an actual warranty. More

Derrick Kyser and the staff at Serra Ford made the entire car-buying process incredibly easy. The staff was friendly, professional, and helpful throughout. Derrick went above and beyond, helping me quickly l car-buying process incredibly easy. The staff was friendly, professional, and helpful throughout. Derrick went above and beyond, helping me quickly locate a Secretary of State's office so I could obtain my car's title before they closed. In my experience, Serra Ford is a trustworthy car dealership with excellent customer service. More

Ed Osborne was awesome. Patient and helpful. Helped find the right vehicle with my specific requeats Patient and helpful. Helped find the right vehicle with my specific requeats More

Purchased a used 2020 Ford Explorer ST from ED ""Ozzy"" Osborne. Bought the vehicle on line and Ozzy told me that it needed to be serviced, but by the time me and my wife comes out to pick it up, it would Osborne. Bought the vehicle on line and Ozzy told me that it needed to be serviced, but by the time me and my wife comes out to pick it up, it would be ready. WE flew out a week later and ""Ozzy"" meet all are expectation with a beautiful sound vehicle that we drove home. The staff at Serra Ford, really will provided great service and experience to all that does business with them. Thank-You! More

I had a problem and they are trying to solve it, after a few false starts. few false starts. More

I had an 8:05am appointment for service. Got a call at 7:50am stating my car was ready for pickup. Done before my scheduled time!! Great service and a free car wash to boot. Got a call at 7:50am stating my car was ready for pickup. Done before my scheduled time!! Great service and a free car wash to boot. More

Sales associate, Will Kent, was friendly and responded promptly to my request to purchase my company vehicle. promptly to my request to purchase my company vehicle. More

Bought a used vehicle from Ozzy. He was a delight to work with. Answered all my questions and requests. I selected the vehicle in the morning that fit my budget, and drove home with He was a delight to work with. Answered all my questions and requests. I selected the vehicle in the morning that fit my budget, and drove home with it early afternoon. The service was excellent. Ozzy knows what customer service means. Thanks. More

Ordered a new F150. Even with the building delays of the truck, it finally came in. The salesman Ed "Ozzy" was patient with me through the time waiting on my truck. Our Even with the building delays of the truck, it finally came in. The salesman Ed "Ozzy" was patient with me through the time waiting on my truck. Our family has purchased 3 vehicles from Ed. I will not hesitate to purchase from Serra Ford and Ed again. Go see them. They will take care of you. More

Will Kent was absolutely fantastic through the whole experience. He was communicative through the wait for my custom vehicle. It was great to have someone so supportive through my first time ever leasin experience. He was communicative through the wait for my custom vehicle. It was great to have someone so supportive through my first time ever leasing and financing a car on my own. More