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Serra Ford Farmington Hills

Farmington Hills, MI

4.7
916 Reviews
At Serra Ford Farmington Hills we care deeply about your car-buying & servicing experience! With an incredibly large selection of both new and pre-owned vehicles for sale, we make sure each person that enters our Michigan dealership leaves with a car, truck or SUV that has everything they envisioned and more. Our dedicated service, collision, and parts experts are here for you. No matter what you're driving, we can help that vehicle give you more miles and better performance! Stop by our Ford dealership in Farmington Hills, MI, and let us help you find a vehicle that transforms any drive you take into the highlight of your day! Located at 39300 W 10 Mile Rd, Farmington Hills, MI 48335. Visit us today at Serra Ford Farmington Hills!
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39300 W 10 Mile Rd

Farmington Hills, MI

48335

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Showing 916 reviews

July 07, 2022

So far everything has been very good between the dealership and Will. A job well done More

by Cargile5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Serra Ford Farmington Hills responded

Thank you so much for letting us know how we are doing and that Will gave you great service!

July 07, 2022

Experience was excellent start to finish. Highly recommend for anyone looking to buy a new car More

by garrett.ross.kennedy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Serra Ford Farmington Hills responded

Garrett, we appreciate your business and you! We are here to help however and whenever we can!

July 07, 2022

Will Kent is s master of making a good deal and getting us what we want. His assistant Max is following in his footsteps. They both made the leasing process easy for us. More

by Kathleen & Mary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard in the final financing office.
Jul 08, 2022 -

Serra Ford Farmington Hills responded

Kathleen & Mary, thank you so much for the great review. Max has big shoes to fill but we are confident he'll be the next shining star here at Serra Ford Farmington Hills having learned from Will.

July 07, 2022

Excellent customer service! They made my transaction worry and stress free with no pressure. I felt like they cared about me as a customer and not just “making a quick sale.” I More

by DR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max (Will’s assistant)
Jul 08, 2022 -

Serra Ford Farmington Hills responded

DR, what a great rating and review. We appreciate you and your business.

July 07, 2022

Very professional staff. Worked with us through several hurdles. Kind and patient. Followed through on all questions and concerns. More

by aekka.apoorva
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Serra Ford Farmington Hills responded

Hello Aekka, we are so happy to hear that Will took care of you through some challenges. We are here to assist and appreciate your business.

July 07, 2022

Will was so helpful in helping me find a vehicle in such a short mount of time. I really appreciate his efforts to make my experience easy! More

by DS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max (Will’s assistant)
Jul 08, 2022 -

Serra Ford Farmington Hills responded

DS, thank you for taking the time to leave a review and let us know about the great service you received from Will and Max. We appreciate you and your business!

June 29, 2022

Great service from start to finish. Ed Osborn went above and beyond to make sure my buying experience was a positive one More

by Laura L Van De Venter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward “Ozzy” Osborne
Jul 01, 2022 -

Serra Ford Farmington Hills responded

Hi Laura, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Serra Ford Farmington Hills, we value our customers and we look forward to seeing you on your next visit. Take care!

June 21, 2022

Clean. Well stocked. Transportation home if needed. Service always ready. Great salesman that knew a Mustang from a minivan. More

by ddelaby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Serra Ford Farmington Hills responded

Thank you for your great review. We appreciate you and your business.

June 14, 2022

Big Thanks to Jim G in sales, Scott B and Dean in service for helping me out on 6/13/22. I called Jim on a Saturday after hours and left a message asking for help on a bad situation I encountered with my 5+ More

by Chuck M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Grzywacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean and Scott B in Service
Jun 15, 2022 -

Serra Ford Farmington Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

June 12, 2022

Will was great. I was able to get in and out of the dealership with a new car so quickly. I have already recommended him to three of my friends. More

by Kayla.johnson0509
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Serra Ford Farmington Hills responded

Hi, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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