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Serra Ford Farmington Hills
Farmington Hills, MI
916 Reviews
At Serra Ford Farmington Hills we care deeply about your car-buying & servicing experience! With an incredibly large selection of both new and pre-owned vehicles for sale, we make sure each person that enters our Michigan dealership leaves with a car, truck or SUV that has everything they envisioned and more. Our dedicated service, collision, and parts experts are here for you. No matter what you're driving, we can help that vehicle give you more miles and better performance! Stop by our Ford dealership in Farmington Hills, MI, and let us help you find a vehicle that transforms any drive you take into the highlight of your day! Located at 39300 W 10 Mile Rd, Farmington Hills, MI 48335. Visit us today at Serra Ford Farmington Hills!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 916 reviews
July 07, 2022
Will Kent is s master of making a good deal and getting us what we want. His assistant Max is following in his footsteps. They both made the leasing process easy for us. us what we want. His assistant Max is following in his footsteps. They both made the leasing process easy for us. More
by Kathleen & Mary
July 07, 2022
Excellent customer service! They made my transaction worry and stress free with no pressure. I felt like they cared about me as a customer and not just “making a quick sale.” I They made my transaction worry and stress free with no pressure. I felt like they cared about me as a customer and not just “making a quick sale.” I would highly recommend doing business here. More
by DR
July 07, 2022
Very professional staff. Worked with us through several hurdles. Kind and patient. Followed through on all questions and concerns. Worked with us through several hurdles. Kind and patient. Followed through on all questions and concerns. More
by aekka.apoorva
Employees Worked With
July 07, 2022
Will was so helpful in helping me find a vehicle in such a short mount of time. I really appreciate his efforts to make my experience easy! a short mount of time. I really appreciate his efforts to make my experience easy! More
by DS
June 21, 2022
Clean. Well stocked. Transportation home if needed. Service always ready. Great salesman that knew a Mustang from a minivan. Well stocked. Transportation home if needed. Service always ready. Great salesman that knew a Mustang from a minivan. More
by ddelaby
Employees Worked With
June 14, 2022
Big Thanks to Jim G in sales, Scott B and Dean in service for helping me out on 6/13/22. I called Jim on a Saturday after hours and left a message asking for help on a bad situation I encountered with my 5+ for helping me out on 6/13/22. I called Jim on a Saturday after hours and left a message asking for help on a bad situation I encountered with my 5+ year old 2017 Escape. I had bought the Escape new from Jim. He called me early Monday morning (about 9am) and I explained to him my problem. After we hung up, he talked to Dean in Service. Jim then called me back and told me to come in and they would take care of my problem. Scott coordinated the repair I needed. By 10:30 am, I was on my way home very satisfied. 6 Stars for helping me. This is the way customer service should be and the way you build loyal customers who don't forget how Serra Ford helped them out! Great Experience. More
by Chuck M
June 12, 2022
Will was great. I was able to get in and out of the dealership with a new car so quickly. I have already recommended him to three of my friends. I was able to get in and out of the dealership with a new car so quickly. I have already recommended him to three of my friends. More
by Kayla.johnson0509
Employees Worked With
