
Serra Ford Farmington Hills
Farmington Hills, MI
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 916 reviews
Will Kent is s master of making a good deal and getting us what we want. His assistant Max is following in his footsteps. They both made the leasing process easy for us. us what we want. His assistant Max is following in his footsteps. They both made the leasing process easy for us. More
Excellent customer service! They made my transaction worry and stress free with no pressure. I felt like they cared about me as a customer and not just “making a quick sale.” I They made my transaction worry and stress free with no pressure. I felt like they cared about me as a customer and not just “making a quick sale.” I would highly recommend doing business here. More
Very professional staff. Worked with us through several hurdles. Kind and patient. Followed through on all questions and concerns. Worked with us through several hurdles. Kind and patient. Followed through on all questions and concerns. More
Will was so helpful in helping me find a vehicle in such a short mount of time. I really appreciate his efforts to make my experience easy! a short mount of time. I really appreciate his efforts to make my experience easy! More

Clean. Well stocked. Transportation home if needed. Service always ready. Great salesman that knew a Mustang from a minivan. Well stocked. Transportation home if needed. Service always ready. Great salesman that knew a Mustang from a minivan. More
Big Thanks to Jim G in sales, Scott B and Dean in service for helping me out on 6/13/22. I called Jim on a Saturday after hours and left a message asking for help on a bad situation I encountered with my 5+ for helping me out on 6/13/22. I called Jim on a Saturday after hours and left a message asking for help on a bad situation I encountered with my 5+ year old 2017 Escape. I had bought the Escape new from Jim. He called me early Monday morning (about 9am) and I explained to him my problem. After we hung up, he talked to Dean in Service. Jim then called me back and told me to come in and they would take care of my problem. Scott coordinated the repair I needed. By 10:30 am, I was on my way home very satisfied. 6 Stars for helping me. This is the way customer service should be and the way you build loyal customers who don't forget how Serra Ford helped them out! Great Experience. More
Will was great. I was able to get in and out of the dealership with a new car so quickly. I have already recommended him to three of my friends. I was able to get in and out of the dealership with a new car so quickly. I have already recommended him to three of my friends. More