Serra Ford Farmington Hills

New Lease I went into the dealership to look into getting a new lease. My old vehicle’s engine was on the verge of destruction. I was suggested to work with Wil I went into the dealership to look into getting a new lease. My old vehicle’s engine was on the verge of destruction. I was suggested to work with Will Kent. I told Will my absolute must haves in the vehicle. He quickly was able to pull up several options based on my needs. While this went on, he was able to get a trade in value for my old vehicle. The price quickly came back from management. Will plugged those numbers into the computer to instantly give me price values on the vehicles I had it narrowed down to. He quickly was able to bring my choices up to the doors for me to test drive. After returning from my drives, I advised Will which vehicle I had decided on. He put the vehicle aside for me as I needed a day to work on insurance prices. In the meantime, he expedited the process by having me do an online credit app. Once I gave him my insurance info, he advised we could meet again like we had discussed. The day I went to sign the lease, Will already had the paperwork ready to go, which prevented having to sit around the dealership for hours. He also had the vehicle being detailed before I arrived at the dealership. I signed the appropriate papers, Will handed me the keys, and away I drove! Will, by far, made the car buying process the best experience I’ve ever had with any dealership in multiple states. If you’re looking for a new vehicle, Will is your guy! More

1st time experience with this dealership. I was in need of an engine for my Ford Flex and they were able to assist me in getting a used engine and getting me back on the road with limited inco I was in need of an engine for my Ford Flex and they were able to assist me in getting a used engine and getting me back on the road with limited inconvenience! Don't know the names of every one I interacted with such as Porter, Cashier etc, but all were friendly and helpful. More

Dedicated to Superior Customer Satisfaction When the the dreaded time came for me to obtain a new vehicle, my son had mentioned that he purchased his new vehicle from Tom Holzer Ford and he reco When the the dreaded time came for me to obtain a new vehicle, my son had mentioned that he purchased his new vehicle from Tom Holzer Ford and he recommended that I go there and meet with his salesman, Brian Holiday. He said Brian was very knowledgeable and easy to work with. Of course, my son was correct! In the past, I had always disliked the ordeal of leasing or purchasing a new vehicle--never felt comfortable. Brian immediately put me at ease and assured me that he was there to help me. Yes, Brian was very thorough in covering all details of the transaction. Without a doubt, he made certain that I was provided with the specific vehicle that I was wanting at the best deal possible. I found Brian to be an exceptional person to work with. Brian will have my return business and is the gentleman that I will recommend to others. More

2018 Ford Edge Pam Spiker was great to deal with. She made the car buying experience smooth and painless. I've been dealing with her for over 20 years and look forwa Pam Spiker was great to deal with. She made the car buying experience smooth and painless. I've been dealing with her for over 20 years and look forward to many more. More

Outstanding Customer Service Brian was responsive and efficient which made the entire leasing experience extremely positive. Brian worked to find and secure the vehicle I wanted w Brian was responsive and efficient which made the entire leasing experience extremely positive. Brian worked to find and secure the vehicle I wanted which was truly appreciated! Tom Holzer continues to offer outstanding customer service and employs high-quality professionals. More

A great place and wonderful salesperson to deal with I had a very specific requirement for a pick up truck and the salesperson Brian Holiday did take a lot of time to work with me and explain how the opt I had a very specific requirement for a pick up truck and the salesperson Brian Holiday did take a lot of time to work with me and explain how the options work with each model and pretty much put in a custom order for me. But he went the extra mile to research and locate a vehicle in inventory which had pretty much everything I wanted.So he made by 6-8 weeks wait disappear. He had the patience and knowledge to walk me through everything a vehicle owner should be aware of. I also had a chance to work with his manager Kyle Nagy who was a great guy to work with as well. I felt very comfortable during this process and would like to thank Tom Holzer Ford dealership for this wonderful experience ...and not to mention the F150 truck is an awesome vehicle..truly and thoroughly enjoying it. Regards/Mark More

Best car buying experience ever Buying made easy. Hassle-free and simple. Highly recommend Will. Very knowledgeable and detail oriented. Truck is beautiful and they took the time to Buying made easy. Hassle-free and simple. Highly recommend Will. Very knowledgeable and detail oriented. Truck is beautiful and they took the time to explain all the fantastic improvements to the new F150. Why go elsewhere. More

Buyout of Lease on 2015 Ford Escape Back in 2015, I dealt with Brian when I leased the Escape. Had a very positive experience then. Three years later, I'm back to buy out the lease on Back in 2015, I dealt with Brian when I leased the Escape. Had a very positive experience then. Three years later, I'm back to buy out the lease on the car, and had an equally positive experience with Brian. He contacted my credit union ahead of time (where I was financing), gave them the information they needed and when I got to Tom Holzer, Brian had the paperwork all set to sign. Definitely will work with Brian when it's time for another lease.. More

New Ford Explorer Lease! We had a great experience with Will Kent at Tom Holzer. He was extremely helpful, very responsive to all questions. He was such an honest person, and We had a great experience with Will Kent at Tom Holzer. He was extremely helpful, very responsive to all questions. He was such an honest person, and willing to explore all options to ensure we knew exactly what we were getting. He educated us to all of the features of the car, and took the time to explain how to use everything in the car. More

Best Customer Service I walked into the service center with multiple concerns about my Mustang 2005. I am always very skeptical about getting a fair and honest diagnosis. I walked into the service center with multiple concerns about my Mustang 2005. I am always very skeptical about getting a fair and honest diagnosis. Dean Short and his team explained what was needed and options. Very happy with the results and great customer service! More