Serra Ford Farmington Hills

A dealership and employee that truly go above and beyond!!!! I was pleasantly surprised when I leased my new vehicle from Brian Holiday at Tom Holzer Ford. I knew right away that he was a family man, and proud o I was pleasantly surprised when I leased my new vehicle from Brian Holiday at Tom Holzer Ford. I knew right away that he was a family man, and proud of it because of the pictures and memorabilia on his desk, but I was not expecting to be treated like family there! My grandmother worked for Ford for 30+ years, and my family has been leasing cars from Tom Holzer for 20+ yrs. but with another Ford employee. For the longest time I was unhappy with the service and the cars I had leased. I decided to do a little digging this time around, and I used a family friend's salesman. To say I was pleased with the service that Brian Holiday provided me would be an understatement. He truly went above and beyond for me and he was an absolute delight to work with. He worked quickly and diligently to find me the car I wanted. I had been speaking with Pat Milliken Ford, who called & texted me incessantly about the vehicle I wanted, yet took longer to find it than Brian did. My family member who co-signed on my vehicle went in to speak with Brian about it and while they were talking he was approached by the sales person he had worked with in the past to get all our previous vehicles. I believe he was asked by the sales person in what was obviously a disapproving and spiteful manner, "what he was doing switching sales associates after having leased cars from the same one for so many years", to which my father found very rude and distasteful. My father expressed his concern with Brian Holiday, and when I came back to the dealership to sign on my new vehicle, Brian did speak with me about the incident. He kindly and sincerely apologized to both of us and let us know that he did speak with upper management. He expressed his concern about the situation and I could tell he was being sincere. He told them that my father was very unhappy with the way that situation arose and again, apologized. I was very pleased with the calm and collected manner in which Brian handles business, and I will be leasing all my Ford vehicles from him in the future. Thank you Brian!!!! More

A car dealership you can trust and rely on Trust me, this is the best car dealer in Michigan. Easy to work with, highly professional, courteous and competent. You will not be disappointed. I Trust me, this is the best car dealer in Michigan. Easy to work with, highly professional, courteous and competent. You will not be disappointed. I recently purchased a used Mustang GT 350 that was brought to my attention by my sales representative Brian Holiday. I doubt you will find a better car salesperson to deal with than Brian. Besides knowing what he is talking about, his demeanor is such that you find the whole process of purchasing a new or used vehicle to be pleasant and enjoyable. Not something you can normally say when buying a car these days. From a dealer perspective, Tom Holzer's staff are all highly professional and very capable. Their service support is top notch and they will drop you off at your destination if you have to leave your car for service. Ford is making great product these days. if thinking of purchasing a new vehicle, give Tom Holzer a try and don't forget to ask for Brian. By the way, this was the sixth vehicle I and my wife have purchased from Tom Holzer in the past few years. More

Great dealership Love this dealership I will never go anywhere else.. thank you Christine. It has been such an easy any pleasurable experience from reception to finan Love this dealership I will never go anywhere else.. thank you Christine. It has been such an easy any pleasurable experience from reception to finance. More

Christine Provided Personalized Service So appreciate the customer service from Christine and the Tom Holzer staff. Christine made herself available to answer all questions and treated my m So appreciate the customer service from Christine and the Tom Holzer staff. Christine made herself available to answer all questions and treated my mom like a family member. Certainly, appreciate the personal attention. More

The Best!!!!!!!!!! The the best dealership I ever been to They are really good at they Job This guy name will help me an he is Really good at his Job he fights to get yo The the best dealership I ever been to They are really good at they Job This guy name will help me an he is Really good at his Job he fights to get you a car I will always pick this dealership!!!! More

Great Customer Service Right from the start Brian Holiday was extremely helpful and knowledgeable. I came in to look at a Raptor for my son and ended up buying it for myself Right from the start Brian Holiday was extremely helpful and knowledgeable. I came in to look at a Raptor for my son and ended up buying it for myself! Brian and Justin M couldn't have been more professional and courteous. Justin took his time and showed me everything I needed to know about my vehicle. I couldn't be more happy with my purchase, it's an amazing truck, or the customer service I received. I highly recommend Brian and Tom Holzer Ford when looking for your next Ford purchase. More

Got my daughter into her first car! Can’t say enough about our salesman Will Kent. My daughter was gettting her first new car on her own and the dealer went above and beyond to make that Can’t say enough about our salesman Will Kent. My daughter was gettting her first new car on her own and the dealer went above and beyond to make that happen. Best experience I have had at a dealer. They really care about doing the right thing. They have won my family’s business from here on out! More

Pretty straight forward Will Kent was very helpful in finding us the best SUV for our daughter but also kept the cost within our budget. He was a no pressure type of guy. Will Kent was very helpful in finding us the best SUV for our daughter but also kept the cost within our budget. He was a no pressure type of guy. More

Purchased a truck through Will Kent Two years ago I came into the dealership will was my salesman at least the truck is very happy with the experience we kept in touch I came back Will Two years ago I came into the dealership will was my salesman at least the truck is very happy with the experience we kept in touch I came back Will took care of me again he had a few different options for me to look at it and I ended up leasing another vehicle and most likely I'll be back in three years to do this again with Will More

Christine is awesome! Christine Scherrer was so patient & helpful! She took the time to make sure that I was getting exactly what I wanted. Nick in finance was able to get Christine Scherrer was so patient & helpful! She took the time to make sure that I was getting exactly what I wanted. Nick in finance was able to get me a much better deal than I could have even imagined. I will absolutely continue coming to Tom Holzer Ford just because of them! More