Serra Ford Farmington Hills

I purchased a used car back in November 2011 and started noticing immediately that it was making a weird noise like the air suspension was leaking. I brought my car in for service and after looking over my noticing immediately that it was making a weird noise like the air suspension was leaking. I brought my car in for service and after looking over my car the dealership told me that they could not find anything wrong. It continued to make this noise as I drove the car (which I knew was not right)but was trusting a dealership and their technicians since I do not know much about cars. Well, apparently I knew more than they did. My entire air suspension went and there was damage to my car. I repeatedly contacted Tom Holzer and explained my situation to see if they would be able to work with me on the repairs. I was transferred to different people every time I called and leaving messages. I was given the direct line to the service manager and between my husband and I left probably over 8 voice mails in a matter of 2 days and never received a phone call back. I ended up taking my car to Suburban Ford of Waterford instead (which was a wonderful experience). I ended up calling the General Manager to explain how I never received a phone call back from one of his managers. I explained the situation about the lack of customer service and my experience with my car and he argued with me saying that "his manager always returns calls". Well, this was not the case in my situation but apparently that did not matter. I determined that the lack of Custer service from the staff there is due to poor management. When you have a General Manager who values customer service you employees will not either. I will never return to this dealership and will be sure to let other know about my experience. More

Took my family there to test drive a ffusion hybrid. I was asked to go there from another Ford dealer because of there stock. When i got there i stated our itention and they immediately pressured us to b was asked to go there from another Ford dealer because of there stock. When i got there i stated our itention and they immediately pressured us to buy from them even though we said we had a salesperson from another dealer we were working with, they would not return my keys and kept saying they were trying to find the best deal from my trade in. Very uncomfortable situation. We were there two hours! Will never step foot in that place again. More

For whatever reason the people that works in this place is always cranky. They don't smile at all, any question you ask is answered with a mean attitude. The jobs performed there are ok, but definitely is always cranky. They don't smile at all, any question you ask is answered with a mean attitude. The jobs performed there are ok, but definitely I am looking for another place to go, When I go to my BMW dealer they threat the people with decency, this people here think they are entitled to do with the customer whatever they want because they are a dealer. Sorry Tom Holzer Ford, there's other places! More

I am leasing a Ford Fusion from Tom Holzer Ford. I would recommend this dealership to others for several reasons. First of all, I had an outstanding salesman wait on me. His name is Charles Cleavinger. He w recommend this dealership to others for several reasons. First of all, I had an outstanding salesman wait on me. His name is Charles Cleavinger. He was amenable, knowledgable, and efficient. I have a lease price that I am happy with. I have leased cars before, and Charles got me a lower price than I have ever paid before. I had my new car in less than a week. All the paper work was waiting for me the day I picked up my car. The gerneral feeling of the dealership is welcoming, clean, and calm. In ending, I would recommend Tom HolzerFord to all my friends and ask for Charles Cleavinger, you won't be disappointed. More

I had a great experience when I leased my new Ford Explorer. From the get-go Charles worked hard to answer all of my questions and took a very honest approach in our dealings. I have always believed Explorer. From the get-go Charles worked hard to answer all of my questions and took a very honest approach in our dealings. I have always believed that the best way to do business with anyone is to put all cards on the table. With Charles there were no hidden costs, no options left unturned. He is responsive to phone calls and very knowlegable about the products that he is selling for Ford. He is a young man, and a rising star in his profession. Thus are the reasons I rated him as 5 for customer service, quality of his work, friendliness and overall experience. The reason I rated a 4 on the price is simply that the vehicle is a bit on the pricey side, but I dont believe I could have gotten a better deal. More

I worked with Charles Clevenger at Tom Holzer Ford and couldn't have asked for a better sales experience. I shared what I was looking for and what would work for me and Chase found the perfect fit! During couldn't have asked for a better sales experience. I shared what I was looking for and what would work for me and Chase found the perfect fit! During the sale he was very descriptive throughout the entire process and made my first car purchase EASY! For follow up he trained me how to use all the mechanisms in my car and called within a week of my purchase to be sure everything was going good. I highly recommend using Tom Holzer Ford as your next venue for a car purchase and be sure to speak with Charles Clevenger! More

My husband and I are both senior citizens and purchasing a car is not as easy as it use to be. We went to Tom Holzer Ford because we had heard from another friend that salesman Charles Cleavinger would be a car is not as easy as it use to be. We went to Tom Holzer Ford because we had heard from another friend that salesman Charles Cleavinger would be very helpful and also take his time with us. Charles was extremely courteous, patient and knowledgeable. He explained every detail to us and assured us that we would be happy with our NEW FLEX... He was absolutely correct. Charles's personality radiates with intregity, concern and the true desire to make his customers feel comfortable with their decisions. Charles explained every detail to us and told us to call him at anytime if we needed help with any of the options that are sometimes difficult for seniors. We live approx. 20 miles from Tom Holzer Ford and we pass at least 5 other dealerships on our way to Holzer Ford so this is a mere example why we would buy again if Charles Cleavinger was our salesman..... Thank you Charles for taking such good care of us. More

I was looking to purchase a new vehicle. I really wanted a Flex and I had been to several dealerships in search of one. It wasn't until I walked into the front doors of Tom Holzer Ford and found Charles Cl a Flex and I had been to several dealerships in search of one. It wasn't until I walked into the front doors of Tom Holzer Ford and found Charles Cleavinger that I was comfortable with making such a purchase. Charles sat down and explained everything to me about the Flex. The features, the price and the ratings. He really cared about putting me into the right vehicle. Charles is someone I have recommended to all of my friends and several have bought vehicles from him since I purchased mine. We all feel the same way. If you are looking for an honest salesman with a lot of knowledge and patience who cares about finding the right match for you then you must visit Charles! A great big thank you to Charles as we love our new Flex and couldn't be happier with the service we received from him at Tom Holzer Ford. More

We have purchased/or leased four vehicles through Charles Cleavinger in the past 18 months. Charles strives to provide value to his customers by understanding their needs. He has superior product knowledge w Cleavinger in the past 18 months. Charles strives to provide value to his customers by understanding their needs. He has superior product knowledge which helps customers make the right buying decisions relative to models/options etc. Following each of our transactions, Charles continued to provide outstanding customer service. He is an asset to Tom Holzer Ford. John C. More

Hands down great experience at Tom Holzer Ford. They put me in a very nice used car at a low price. The dealer did a great job inspecting, and replacing worn parts to prevent problems down the road. They al me in a very nice used car at a low price. The dealer did a great job inspecting, and replacing worn parts to prevent problems down the road. They also provided a warranty to back up their confidence in the vehicle. Charles was very knowledgeable and helpful in finding and helping me finance the vehicle. The finance department did a great job with working with the bank to get me approved for a loan with my horrible credit. I look forward to buying my next vehicle down the road with this dealer. More