Serra Ford Farmington Hills - Service Center

I had some trepidations when my longtime favorite Ford dealership was replaced by Serra. However, my 1st visit (for service) put them to rest. I'll soon be back to sleep my '24 model. dealership was replaced by Serra. However, my 1st visit (for service) put them to rest. I'll soon be back to sleep my '24 model. More

I appreciate the quick response on my recent tire, rotation, and repair. Your dealership is very organized and all the personnel very pleasant. rotation, and repair. Your dealership is very organized and all the personnel very pleasant. More

I scheduled an appointment time to bring the escape in to the dealership. I was impressed by timeliness of the service advisor and his attention to detail. As well, he communicated progress in a timely fash the dealership. I was impressed by timeliness of the service advisor and his attention to detail. As well, he communicated progress in a timely fashion. Since the repairs were completed we have been pleased with how the escape drives and performs. Thank you for the excellent service. More

Pleasant, willing to work with you, ride share, great customer service and great experience overall customer service and great experience overall More

Assistant manager was great at keeping us updated to progress on work being done. They provided us with a loaner vehicle progress on work being done. They provided us with a loaner vehicle More

Excellent service, Brian was fantastic to deal with. Was Bill Brown customer for 30 years. Was Bill Brown customer for 30 years. More

The service tech (Arthur) is very efficient. My vehicle was serviced and I was kept informed on the issues. I had a short wait and was on my way. Also, Josiah, in Parts, was kind enough to se My vehicle was serviced and I was kept informed on the issues. I had a short wait and was on my way. Also, Josiah, in Parts, was kind enough to send me an e-mail, letting me know that the parts had arrived for my recall a few weeks ago. I plan to continue bringing my vehicle here. Thank you very much. More

Awesome . Good communication.Great customer service. Pick up and delivery service. I got my car back in the same day. Good communication.Great customer service. Pick up and delivery service. I got my car back in the same day. More

Excellent service was completed in the time promised and communication with customer was very good and accurate as usual. communication with customer was very good and accurate as usual. More

Dean my service advisor is the best! ! Since I was waiting, he said he will see if that can get my out quicker! I really appreciate that because he did just that!!!! I will always bring m ! Since I was waiting, he said he will see if that can get my out quicker! I really appreciate that because he did just that!!!! I will always bring my vehicle here for service!! More