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Serra Ford Gaylord
Gaylord, MI
71 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 71 reviews
December 19, 2025
Denise was fantastic to work with. I am an out-of-state customer and she ensured she did everything carefully and accurately. No snags at all. Took possession of the truck the same wee I am an out-of-state customer and she ensured she did everything carefully and accurately. No snags at all. Took possession of the truck the same week and love it. They are military and Ford-family friendly. Thank you much. More
by Rkendall0717
Employees Worked With
Denise Yeskey
September 22, 2025
Great service very helpful. . The young man was very courtius to me and my daughter. He worked very hard to help me get my car. Definitely would recommend Serra Ford . The young man was very courtius to me and my daughter. He worked very hard to help me get my car. Definitely would recommend Serra Ford More
by lewistonrandrjc
Employees Worked With
Gabriel Rogers, Tina Clark
August 28, 2025
I went to Serra Ford in Gaylord anticipating to purchase a used SUV, but ended up with a brand new one! Gabriel was my salesperson - and he was phenomenal!! He went above and beyond to make sure I was his p a used SUV, but ended up with a brand new one! Gabriel was my salesperson - and he was phenomenal!! He went above and beyond to make sure I was his priority and that I got just what I needed. I'm so grateful for this experience and have been recommending Serra Ford and Gabriel to everyone. Thanks so much!! More
by trishagough15
Employees Worked With
Gabriel Rogers
August 22, 2025
Salesperson said that there were new brakes. THERE WASNT. Probably 50,000 miles ago new. Salesperson said they fixed the exhaust problem, they did a temp fix and the car now needs a whole new ex THERE WASNT. Probably 50,000 miles ago new. Salesperson said they fixed the exhaust problem, they did a temp fix and the car now needs a whole new exhaust a couple days later. More
by dylanzinke
Employees Worked With
Denice
June 03, 2025
I recently brought my 2024 F-150 to Sarra Ford Gaylord for an oil change, and unfortunately, the service was subpar. It appears that the technicians cut corners by not removing the skid plate during the o for an oil change, and unfortunately, the service was subpar. It appears that the technicians cut corners by not removing the skid plate during the oil change, resulting in oil leaking all over my garage floor overnight. When my wife returned the vehicle the next day, they cleaned the undercarriage and rechecked the oil, but the inconvenience and lack of professionalism were already apparent. What’s worse, I was promised a follow-up call once the service was complete, and no one ever reached out. As a long-time customer of Bill Marsh Ford Gaylord, I was accustomed to consistent, high-quality service. Sadly, this experience with Sarra Ford Gaylord did not meet those standards. This has left me questioning whether I’ll return in the future. More
by JD
Employees Worked With
Service department
May 30, 2025
The service is always great but the cost is very high. $30.00 for a air filter and maybe 1 minute to install it is kinda over-charging to me. $70.00 for so, is also expensive for an oil change. $30.00 for a air filter and maybe 1 minute to install it is kinda over-charging to me. $70.00 for so, is also expensive for an oil change. More
by rdbresser
Employees Worked With
Tina Clark
March 23, 2025
Not only was the car I purchased very nice, the sales staff and everyone else at the dealership were exceptional, knew their jobs, were courteous, and very helpful. I must say that the process was very staff and everyone else at the dealership were exceptional, knew their jobs, were courteous, and very helpful. I must say that the process was very quick and easy. I think that I was in and out of the dealership within about 2 hours. More
by derosia.mark
Employees Worked With
Tina Clark
