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Serra Ford Gaylord

Gaylord, MI

3.6
65 Reviews

1928 S Otsego Ave

Gaylord, MI

49735

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Showing 65 reviews

October 21, 2024

Nothing but bad luck with the car, and very poor service from two different Serra dealerships. I will never buy another vehicle from Serra. More

by Hodierocks24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tina Clark
Oct 25, 2024 -

Serra Ford Gaylord responded

Hi, Although we strive to be the reference point for outstanding customer service, we sometimes could do better. Sorry to hear of your disappointment. Please feel free to contact Chellsey Avalos directly at 989-448-7134.

October 17, 2024

We worked with Jill Mazzenga in Gaylord when we decided to order our 2024 Maverick. She was very helpful and answered all our questions. We had placed our order in May and our Maverick arrived in October More

by Teresa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jill Mazzenga
Oct 19, 2024 -

Serra Ford Gaylord responded

Hi Teresa, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope you continue to choose Serra Ford Gaylord for all your vehicle needs! Take care!

October 03, 2024

My last car was a MINI I bought from Southfield MI. Getting there and back was a zoo so I took it to Grand Rapids for service, easier but still 3 hours one way. Serra Ford is walkable if necessary. T More

by jackhmarlette
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jil Mazzenga
Oct 19, 2024 -

Serra Ford Gaylord responded

Hi, thank you for leaving such a great review and high star rating. We hope you continue to choose Serra Ford Gaylord for all your vehicle needs! Take care!

September 06, 2024

very professional, not pushy, completed the buying process quickly, we were able to drive away with plate and registration 2 hours after walking in. More

by dougcast54
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
john
Sep 08, 2024 -

Serra Ford Gaylord responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

July 02, 2024

Very friendly and very easy place to purchase a new vehicle. Would recommend to anyone looking to get a new car More

by rickcrabideau
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denise, Tina Clark
Jul 03, 2024 -

Serra Ford Gaylord responded

Thank you for taking the time to leave us this high star rating. We look forward to working with you again in the future. Thanks again!

Jul 03, 2024 -

Serra Ford Gaylord responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

July 01, 2024

I went to look at a used 2018 Ford Explorer and test drive it. I was very interested. The only thing stopping me from buying it was the drivers side heated seat not working. I notified Denise about the More

by tiffany.greenwald.2011
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Denise Sharp
Jul 01, 2024 -

Serra Ford Gaylord responded

Although we strive to be the reference point for outstanding customer service, we sometimes could do better. Sorry to hear of your disappointment. Please feel free to contact Steve Gilman directly at 231-258-5014 or Zach Millican at 989-448-7139.

June 28, 2024

Jol was great, we were interested in a used Ford Escape and she found one right in our price range and made it happen 😎 More

by paul49770
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jil
Jul 03, 2024 -

Serra Ford Gaylord responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you again for choosing Serra Ford Gaylord, and we hope to see you again soon!

April 02, 2024

Excellent service start to finish! Very happy with the new truck I purchased! Never pressured into anything! More

by JB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Pratt
Apr 02, 2024 -

Serra Ford Gaylord responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 22, 2024

Fantastic dealership experience! Bought a gently used 2022 Bronco. I can't remember the salesperson's name but she was extremely nice and helpful. No last minute add-ons or additi More

by spartanfanray
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tina Clark
Feb 23, 2024 -

Serra Ford Gaylord responded

Thank you for your 5-star rating and review. We appreciate your business. – Tina C

February 12, 2024

My salesperson Brian was very knowledgeable, professional and helpful with my purchase of a new F-150. He handled everything from start to finish. More

by mikeryb9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Huey
Feb 12, 2024 -

Serra Ford Gaylord responded

Thank you for your great review! We agree, Brian does a great job and we are glad to have him on the team. We will share this feedback with him. He will be happy to hear it. Thank you for your business too! We appreciate it.

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