Serra Ford Gaylord

BYERS BEWARE! ! Please proceed with caution if you plan to buy a used vehicle from this establishment. I went in looking at a Used van. I had a lower price point Gi ! Please proceed with caution if you plan to buy a used vehicle from this establishment. I went in looking at a Used van. I had a lower price point Giving me A smaller option of vehicles to choose from. Unfortunately Two days after purchasing my new to me van the Steering rack almost fell off.. Fast-forward two months, and I have finally found out that the van was sold to me with a hole in the roof. This was not Disclosed to me… as a pregnant woman standing at 4’11” There is no way I could’ve seen the rust and hole starting on my own. Because the vehicle was sold to me as is There is nothing they have to do, or are willing to do to help me. This has put me in an extremely tough position all thanks to the scamming of the car industry… Please be aware they maybe hiding something on your used car!! More

Shout out to Joe in quick lube. My friend had a funky smell in her car and he came out and went through the various filters, pinpointed the problem and gave solutions. Nice to see w My friend had a funky smell in her car and he came out and went through the various filters, pinpointed the problem and gave solutions. Nice to see we were not just brushed off. Thanks Joe!! More

The people I have had help me with my purchase of my F150 were friendly and helpful. were friendly and helpful. More

Service department won’t stand behind the work they do. Plus they just fix random things to make a dollar on a job that should be warranty. Plus they just fix random things to make a dollar on a job that should be warranty. More

Bill Marsh Ford in Gaylord is very easy and fast to work with. Brian was a very nice salesperson also! with. Brian was a very nice salesperson also! More

Dealership is clean and staff are friendly. Just ensure you have everything discussed in writing or it will be changed when you need it. Communication with customer is minimal Just ensure you have everything discussed in writing or it will be changed when you need it. Communication with customer is minimal More

Used car salesperson, Jill, straight out lied about mismatched color fascia on a used Equinox. Wasted our time and gas, and did not care. Very disappointing. mismatched color fascia on a used Equinox. Wasted our time and gas, and did not care. Very disappointing. More

Excellent service and wonderful sales contact Kari Jo. Had some difficulty because divorcing but Kari Jo made it work for me! Had some difficulty because divorcing but Kari Jo made it work for me! More

Kari Jo was terrific- made everything so easy and efficient. Their service dept is also great. efficient. Their service dept is also great. More