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Serra Ford Rochester Hills
Rochester Hills, MI
1,334 Reviews
At Serra Ford Rochester Hills, we care deeply about giving our customers an enjoyable car-buying or -servicing experience.
With an incredibly large selection of both new and pre-owned vehicles for sale, we make sure each person that enters our Michigan dealership leaves with a car, truck or SUV that has everything they envisioned and more. Stop by our Ford dealership in Rochester Hills, MI, and let us help you find a vehicle that transforms any drive you take into the highlight of your day!
Walk into our Michigan Ford dealership anytime and you can expect to be assisted by a member of our Ford sales team within moments. The Serra Ford Rochester Hills sales professionals take pride in maintaining a friendly, no-pressure sales environment to ensure that our customers feel fully confident in their decision to lease or buy a new Ford or used vehicle. We also have experienced Ford service technicians on site to help keep your vehicle running like new, and if you'd like to make a repair on your own you can easily order OEM Ford parts through our parts center. Whether you're looking to buy a new Ford, a pre-owned Ford or a used vehicle of a different brand, our Ford sales team is sure they can match you with a vehicle that checks off every box on your list.
At Serra Ford Rochester Hills, our first priority is the satisfaction of our customers, so come visit our Michigan Ford showroom to see how we can make your car-buying decision an enjoyable and stress-free experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,334 reviews
April 15, 2011
Buying a new car can be a great experience or a negative experience and the experience we had at Huntington was spectacular! I can't say enough positive things! Dan Saunders ordered our 2011 Ford Flex f experience and the experience we had at Huntington was spectacular! I can't say enough positive things! Dan Saunders ordered our 2011 Ford Flex from the factory for us. He was very honest and enthusiastic! He kept in constant communication with me, updating me on my order, and always responded very fast to any of the numerous emails I sent him while I was waiting for the car to be delivered. No "slimy car salesman vibe" with Dan. He seemed genuinely as excited as we were about our new car! The Finance Manager, Mike Bell, was also excellent. He also has a Flex and told us about how much he liked it! I would definitely recommend Huntington, and especially Dan Saunders to anyone interested in a Ford! Tell him Emily sent you! :) More
by Emkarma
Employees Worked With
Dan Saunders, Dan Saunders
November 24, 2010
This is a great place. Bob Brani greeted me as soon as I walked in and was very friendly. I purchased a 2010 Ford F150. I have had the truck for 4 months now, and I must say this is the best truck I have walked in and was very friendly. I purchased a 2010 Ford F150. I have had the truck for 4 months now, and I must say this is the best truck I have owned. My other trucks have been Dodge Ram's and this is by far the best quality. More
by danlevi!
October 30, 2010
This was the best service experience I have ever had at a dealership. Megan was very professional, and she helped me every step of the way. I was able to make the best service decision for my vehicle. There dealership. Megan was very professional, and she helped me every step of the way. I was able to make the best service decision for my vehicle. There was no pressure and repairs we performed at my convenience? The shuttle service was great for alternate transportation. More
by WilliamDebolt
Employees Worked With
Megan Stiffler, Megan Stiffler
August 08, 2004
After July fourth 2004, I started to shop for another car. My car had over 130,000 miles and the repair bills were as much as car payments. Since my work schedule interfered with dealer hours, I did a lo car. My car had over 130,000 miles and the repair bills were as much as car payments. Since my work schedule interfered with dealer hours, I did a lot of shopping on line. I searched an area within 25 miles of my home for a particular make and model that would fit into my budget. I found 15 cars that had potential. I contacted some of the dealers on line and had responses for a test drive the next day, but with my work schedule it was very difficult to make an appointment. <br><br>I viewed Huntington Ford’s inventory on line, and they had the make and model that I was searching for. Since Huntington Ford is within 2 miles of my home I didn’t have to rush through traffic to keep an appointment, so I didn’t make one, I just went there after work prior to Huntington Ford’s closing time. The sales person that greeted me was Bruce Webster. Bruce showed the car I viewed on line to me and we went for a short test drive. However this car had options that I didn’t need and the color was not of my choosing, but the mileage was low for a used car and it still had 17000 miles of factory warrantee. Bruce then introduced me to Mark Tracey, the used car manager. They wheeled and dealed me as all used car sales people do with a prospect, touting all positives of the vehicle and ignoring all the negatives. They were friendly and courteous and seemed to know their vehicles. The right front headlight had moisture inside the lens and I was apprehensive of the longevity of the halogen headlight bulb. They said this would be fixed. I told Bruce and Mark that I still had some shopping to do and departed. I went back on line and reviewed the other cars that I had found. The asking prices and mileage of these vehicles were not as good of a deal as Huntington Ford’s deal. <br><br>The next day I received an E-Mail from Bruce specifying that Mr. Tracy had put an extra $1000 in my trade. On Thursday evening Huntington Ford was open until 9:00PM, so the opportunity for my wife to view the car was there. We went to Huntington Ford that evening, but Bruce and Mark were at the Silver Dome for a sales event. Another sales person (I don’t remember his name) took very good care of us. We put money down on the car and the car would be ready for delivery on Friday afternoon after they fixed the right front headlight and put a full tank of gas in the car.<br><br>I met with Bruce on Friday afternoon to take delivery of the car and finalize all of the paperwork. He reviewed all the controls of the car with me and introduced me to the service department. I departed with my new used car a happy camper.<br><br>During the first weekend the power seat on the driver’s side malfunctioned and the repair to the right front headlight was not satisfactory. I called Bruce on Monday morning. He asked that the car be returned at my convenience. This I did that Monday afternoon. Bruce put the car in for service and gave me a loaner car at no cost to me. After a couple of days my car was returned to me, also at no cost to me, with a new right front headlight assembly and a new seat track (the old one was binding).<br><br>I recommend Huntington Ford for your used car purchase, dealing with a staff of people that have their integrity will remove the worry of a used car purchase.<br> More
by jmkylmala
Employees Worked With
Bruce Webster; Mark Tracey, Mark Tracey
