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Serra Ford Rochester Hills - Service Center

Rochester Hills, MI

4.7
139 Reviews

139 Reviews of Serra Ford Rochester Hills - Service Center

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September 30, 2016

Great service and speedy I brought my car in for some maintenance. John Locher was great to work with. He kept in contact with me, let me know exactly what my car needed and g More

by escape2010
Recommend Dealer
Yes
Employees Worked With
John Locher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2018 -

Serra Ford Rochester Hills responded

Thank you!

September 01, 2016

Megan Stiffler and more It had been a long time since I was in this area, but I had an emergency repair needed, just got lucky enough to connect with Megan Stiffler. She was More

by Kevin M Farrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Stiffler
Dec 28, 2018 -

Serra Ford Rochester Hills responded

Thank you so much!

August 31, 2016

top notch service I recently brought my car in for an oil change. John, my service advisor, did a great job getting me in quickly, letting me know I needed a new air fi More

by sampsonk1
Recommend Dealer
Yes
Employees Worked With
John Locher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2018 -

Serra Ford Rochester Hills responded

This is so great to hear! Thank you for taking some time to leave this kind review!

August 18, 2016

SERVICE DEPARTMENT IS WORST EVER! On two separate occasions, (not sure why I ever went back a second time) experienced incompetent and extremely rude employees. The service department More

by rp
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service Manager, too rude to introduce himself
August 03, 2016

Excellent experience during purchase, service and ownership I bought my Mustang new at this dealership in 2008 and have family members who have leased and purchased three vehicles there since. I continue to tak More

by Bullitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Weyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Saunders
Dec 28, 2018 -

Serra Ford Rochester Hills responded

Thank you so much!

June 30, 2016

Service John locher in service always takd care of me when i come in. He keeps me informed as to waht is going on and get my car backnto me as soon as possib More

by oberry300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Locher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2018 -

Serra Ford Rochester Hills responded

Thank you so much!

May 27, 2016

Excelent Service I had my Ford Fusion in for service the other day. Matt Weyers was very kind and professional. I was able to have my vehicle serviced and completed ea More

by meo2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Weyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2018 -

Serra Ford Rochester Hills responded

Thank you so much!

May 04, 2016

Perfect Service Experience My SHO Taurus had a problem with the front axle. I called to make an appointment for the next week. John Locher said just bring it in in the mornin More

by BobbyD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Locher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2018 -

Serra Ford Rochester Hills responded

Thank you Bob! We hope to see you again!

April 26, 2016

Escape Repairs Megan went above and beyond with getting my escape repaired! I had an intermittent problem and she made sure that it got fixed! Thanks Megan and Hunti More

by SMH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Stiffler
Dec 29, 2018 -

Serra Ford Rochester Hills responded

Thank you so much!

April 22, 2016

Great service It's hard to find someone you feel you can trust for service and John in service is someone I will always take my car to. He always goes above and be More

by FocusChica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Locher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2018 -

Serra Ford Rochester Hills responded

Thank you! We look forward to seeing you the next time you come in!

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