Serra Ford Rochester Hills - Service Center
Rochester Hills, MI
139 Reviews of Serra Ford Rochester Hills - Service Center
Great service and speedy I brought my car in for some maintenance. John Locher was great to work with. He kept in contact with me, let me know exactly what my car needed and g I brought my car in for some maintenance. John Locher was great to work with. He kept in contact with me, let me know exactly what my car needed and got it fixed and back to me quickly. I always appreciate his above and beyond work. Thanks! More
Megan Stiffler and more It had been a long time since I was in this area, but I had an emergency repair needed, just got lucky enough to connect with Megan Stiffler. She was It had been a long time since I was in this area, but I had an emergency repair needed, just got lucky enough to connect with Megan Stiffler. She was incredibly helpful and the repairs were done well and in a timely manner. Since then, I have continued to take my vehicle to Huntington Ford and if Megan is not available, the other Service Advisors help me out. The quality of work I have had done is top notch!! I'm very happy that I have changed where I have work done on my vehicle. I will continue to lean on Megan and Huntington Ford for my service!! I had purchased vehicles and had service done at Huntington in the past, but they have stepped up their game... More
top notch service I recently brought my car in for an oil change. John, my service advisor, did a great job getting me in quickly, letting me know I needed a new air fi I recently brought my car in for an oil change. John, my service advisor, did a great job getting me in quickly, letting me know I needed a new air filter, and reminding me I had owner rewards points available. More
SERVICE DEPARTMENT IS WORST EVER! On two separate occasions, (not sure why I ever went back a second time) experienced incompetent and extremely rude employees. The service department On two separate occasions, (not sure why I ever went back a second time) experienced incompetent and extremely rude employees. The service department does not listen to your concerns regarding your vehicle, and when substandard service is provided, they do NOTHING to resolve the problem. They promise pick up times when the work is complete, then once you are there you have to wait hours for the vehicle to actually be ready. If you want to be treated with respect, be greeted in a friendly atmosphere and have proper work done on your car, GO SOMEWHERE ELSE!!! More
Excellent experience during purchase, service and ownership I bought my Mustang new at this dealership in 2008 and have family members who have leased and purchased three vehicles there since. I continue to tak I bought my Mustang new at this dealership in 2008 and have family members who have leased and purchased three vehicles there since. I continue to take my car back for maintenance and have always had a positive experience with everyone there. My most recent visit was just this week and the service department was waiting for my car and returned it back to me ahead of the estimated time. Clean and ready to go. I have sent family and friends to this dealership and I recommend it to everyone looking for a new and /or used car or for maintenance. More
Service John locher in service always takd care of me when i come in. He keeps me informed as to waht is going on and get my car backnto me as soon as possib John locher in service always takd care of me when i come in. He keeps me informed as to waht is going on and get my car backnto me as soon as possible. More
Excelent Service I had my Ford Fusion in for service the other day. Matt Weyers was very kind and professional. I was able to have my vehicle serviced and completed ea I had my Ford Fusion in for service the other day. Matt Weyers was very kind and professional. I was able to have my vehicle serviced and completed earlier than promised. I would recommend anyone with a Ford to see Matt at Huntington Ford. More
Perfect Service Experience My SHO Taurus had a problem with the front axle. I called to make an appointment for the next week. John Locher said just bring it in in the mornin My SHO Taurus had a problem with the front axle. I called to make an appointment for the next week. John Locher said just bring it in in the morning. They put me in a car for what I thought would be a few days, but John called be just after lunch and said they had it all set. Great parts department as well, not all dealers would stock the hub assembly that had failed. They even had time to change my oil and set me up with a discount coupon for that (the cashiers are great) and the porter even washed my car and took the time to remove all the plastic and floor mats that they use to protect cars from grease and dirt. Lets not forget the tech who did the hard part and got my car fixed correctly, and quickly the first time out. John Locher as well as everyone that I had contact with did an excellent job. Thanks again. Bob D... More
Escape Repairs Megan went above and beyond with getting my escape repaired! I had an intermittent problem and she made sure that it got fixed! Thanks Megan and Hunti Megan went above and beyond with getting my escape repaired! I had an intermittent problem and she made sure that it got fixed! Thanks Megan and Huntington Ford! SMH More
Great service It's hard to find someone you feel you can trust for service and John in service is someone I will always take my car to. He always goes above and be It's hard to find someone you feel you can trust for service and John in service is someone I will always take my car to. He always goes above and beyond to help me and tells me what I need to do now, and what I can wait on to save up for. He is easy to work with and the reason I keep coming back to Huntington, even when it might not be convenient. More