John Locher

Excellent service beginning with Chip and all the way to the services. Everything works great. I'm so glad you fixed the backup camera. the services. Everything works great. I'm so glad you fixed the backup camera. More

by jacobh240 Verified Customer Verified Customer

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Excellent service. Chip has gone out of this world to accommodate the needs of my Ford Transit. Chip has gone out of this world to accommodate the needs of my Ford Transit. More

by jacobh240 Verified Customer Verified Customer

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Brought my Ranger in for the 2nd oil / filter change and 10,000 mile service, (actual mileage; 10,723) they left a window sticker for my Next visit at 115,800 miles. when I returned to have my service reco 10,000 mile service, (actual mileage; 10,723) they left a window sticker for my Next visit at 115,800 miles. when I returned to have my service record corrected, and a new sticker corrected the new mileage recommendation on the new window sticker was 23,500 miles (which would be 12,700 mile interval.) that would be 5,200 past the recommended 7,500 miles. I will now service and track my own service intervals More

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Responsive, dealer and service employees communicate and listen well. Concerns are promptly handled. Ensure customer is satisfied through the entire process. listen well. Concerns are promptly handled. Ensure customer is satisfied through the entire process. More

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They made the process as least painful and where honest, straight forward on best they can do for financing. While it’s not best time to get a new vehicle, they were about to help me get to where affordabil straight forward on best they can do for financing. While it’s not best time to get a new vehicle, they were about to help me get to where affordability was in range (which I didn’t think was possible!). Much appreciated! Thank you! More

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Excellent experience starting from making the appointment to picking up my vehicle upon completion of work. to picking up my vehicle upon completion of work. More

by markrdorazio Verified Customer Verified Customer

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It was good. They did good on previous oil change and the brakes recall. The new place looks good too. They did good on previous oil change and the brakes recall. The new place looks good too. More

by ELENCHEK Verified Customer Verified Customer

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My salesperson Bailey is 110% awesome. Their service dept has always left me HAPPILY impressed. The price was right and the deal was handled QUICKLY. Also the sales manager Bob is GREAT he Their service dept has always left me HAPPILY impressed. The price was right and the deal was handled QUICKLY. Also the sales manager Bob is GREAT he takes time to talk to you. I feel very comfortable dealing with Serra Ford. More

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1. Service Department failed to reset the OIL LIFE monitor, two days after getting the oil changed I started to receive alerts from the Ford Pass stating time for oil change. 2. I communicated to th monitor, two days after getting the oil changed I started to receive alerts from the Ford Pass stating time for oil change. 2. I communicated to the Service Department NOT to redeem any of my Ford Pass Rewards and I will pay via credit card....instead they disregarded my request. I was going to use my rewards towards my personal vehicle and not a company owned vehicle. 3. Serra Ford charges .99 cent DOCUMENT RENTENTION FEE....REALLY, is the SERRA AUTOMOTIVE GROUP hurting that bad that they charge their customers .99 cents. THE VALET SERVICE THEY OFFER WAS GREAT, THE TWO GENTLEMEN THAT PROVIDED THIS SERVICE WAS PROFFESIONAL AND FREINDLY. More

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I have had my truck in for service 3 times, each time John my service advisor was incredible. John was responsive, kept me in the loop. My truck is my business, no truck no work. John went out of his way John my service advisor was incredible. John was responsive, kept me in the loop. My truck is my business, no truck no work. John went out of his way to get me a truck for loaner. Highly recommended Serra Ford! More

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