Serra Kia

Highly Satisfied Bought a used car for 13,000. Was treated like I was buying a 45000 Cadillac. Excellent staff. Brandon was great to deal with! Will reccomend to every Bought a used car for 13,000. Was treated like I was buying a 45000 Cadillac. Excellent staff. Brandon was great to deal with! Will reccomend to everyone. More

Customer Service Above and Beyond Nick and the team at Serra Kia went far beyond my expectations when it comes to customer service. They helped me beyond what I could have asked and e Nick and the team at Serra Kia went far beyond my expectations when it comes to customer service. They helped me beyond what I could have asked and even offered a solution I would have never expected. I will recommend Nick and the team at Serra Kia to anyone looking for a new vehicle or looking for great service on their current vehicle. More

~The Best Customer Service!~ Conscientious, Friendly, Courteous, Reasonable, Kind, Patient . . . Brandon and Jim are all of these things and more! They treated me like a friend Conscientious, Friendly, Courteous, Reasonable, Kind, Patient . . . Brandon and Jim are all of these things and more! They treated me like a friend or a family member and not as a "sale." Brandon Foreman and Jim Cordes got me the used vehicle I needed. They only treated me with compassion and respect. I will definitely go back whenever I need a vehicle and will recommend them to friends and family. More

Great service, great customer service First I'll say Michael Daoud was great and easy to work with, he worked with my wife and I. He was an excellent negotiator, helping me to negotiate a First I'll say Michael Daoud was great and easy to work with, he worked with my wife and I. He was an excellent negotiator, helping me to negotiate a price that would work for me. I will definitely be buying from him/them again. They were worth the 45 minute drive! Also they sent my family a tin of cookies for Christmas! Can you say awesome! I like surprises like that, sometimes it's the little things that mean so much to people, they did not have to do that. Oh and the car we bought was great and was in impeccable condition. Serra will get my business again. More

Great Dealership The sales staff was attentive and polite, but did not engage in high pressure sales. The atmosphere was friendly, and the salesman was very knowledga The sales staff was attentive and polite, but did not engage in high pressure sales. The atmosphere was friendly, and the salesman was very knowledgable about the product. The price was unmatched. The dealership actually went way out of their way to get the car I wanted with the options and color I asked for. In fact they went all the way from Romeo Michigan to Cleveland Ohio to get just the right car. The car was delivered in flawless condition, and all the options were explained to me. This was the best car sales experience I have ever had. I will be a repeat customer for sure. More

This is my 3rd Kia and Nick and the Whole Team there along with Brandon and Fern Helped me get into my New Hybird. It took me 1 week to make up my mind. I test Drove almost every car they had on the lot along with Brandon and Fern Helped me get into my New Hybird. It took me 1 week to make up my mind. I test Drove almost every car they had on the lot and they never gave a single issue. Nick's only concern was to get me in the correct car that would make me happy! so if i needed to drive every car then he was all in just to make shure i would be happy. This Dealer ship is bar far the best i have ever been to Even the Service dept is Great Terry over always takes in my Ford and had it fixed in no time again i give this team a A+++ and 5 Plus stars go vist and see what were all saying these guys rock. More

If you are reading this review I recommend you go to see Brandon Foreman at Serra KIA in Washington Township. Most Importantly he is Honest. He is also knowledgeable, hardworking, responsible, reliable, a Brandon Foreman at Serra KIA in Washington Township. Most Importantly he is Honest. He is also knowledgeable, hardworking, responsible, reliable, and goes above and beyond while getting the job done. I have been working with the public for almost 20 years now and Brandon is one of the best I have ever come across. Brandon is a salesperson, and after working with him he is now a friend. I will be loyal to him for many years to come. I wrote this review to tell you that Brandon Foreman is one of the good ones... More

We went to Serra Kia in Washington Twp MI, Saturday November 23 2013. We wanted to just look and we had a list of 3 other dealerships that we wanted to visit that day as well. We had no intention of November 23 2013. We wanted to just look and we had a list of 3 other dealerships that we wanted to visit that day as well. We had no intention of purchasing a vehice that day. Our plan was to look and go home and discuss it. When we arrived at Serra, Brandon was out the door and greeting us immediately. He was friendly and very knowledgeable but not at all pushy. Infact, he acted like we were long time friends he hadn't seen in awhile. He offered more information than I could think to ask. Brandon offered for us to take the Soul for a ride. I didnt think I would like it but I found it to be roomier than I imagined it would be and it was very comfortable. I drove a stick shift and it was real easy even though I hadn't driven one in many years. Brandon was wonderful when it came to running our background check. My husband, who is real gruff , tried to give Brandon a little trouble. Brandon handled him so well. Brandon stayed calm and ask my husband a few questions making him think about what he was saying and rethink his plans. My husband wanted to go to the other dealerships and see what they have. Brandon ask him why. He asked my husband what he expects to find at another dealership. He also told my husband that whatever we want, he can get. My husband didn't know what to come back at him with. He is usually argumentive but he just smiled at Brandon, speechless Before I knew it, my husband was signing papers and purchasing the Kia Soul I test drove. I love it. Brandon and Dave gave us so much information, Brandon cleaned the car up for us himself. They showed me how the phone and radio works and sent us away with a full tank of gas. Dave called me yesterday to ask if I am happy with the car and I told him I am having issues with the phone. He told me to bring it in and they will look at it. He said he leaves at 6:00 p.m. but when I go there after 6:00, he was still there and he located Brandon for me. I appreciate that they are there for me even after the sale. If I buy another car, it will be from Brandon at Serra Kia. More

Fernando allowed me to take a new Kia Optima Hybrid home, take my wife for a test drive and let her drive it. We had test driven the Chevrolet Volt and Ford Fusion before driving the Kia. Both the Volt and take my wife for a test drive and let her drive it. We had test driven the Chevrolet Volt and Ford Fusion before driving the Kia. Both the Volt and Fusion felt "stripped down"; no driver's power seat, no "bells and whistles", but both cost more than the Kia. We bought the Kia and are very happy. It has voice-activated phone and radio/MP3 controls, dual zone climate control, comfort with luxury touches, and cost less than either of the competition. We are getting 37 mpg so far, very close to the published 38 mpg figure. Dave, the sales manager, figured a way to get us out of our current lease which had 9 months remaining for less than half of what either the Chevy or Ford dealer offered. Overall our experience with Serra Kia has been great. More

The dealership acknowledged us as we walked in the door. Immediately offered us coffee and donuts, keys to look in or test drive a vehicle and the pizza delivery man came in and they offered us lunch. Wow! Immediately offered us coffee and donuts, keys to look in or test drive a vehicle and the pizza delivery man came in and they offered us lunch. Wow!!!! Brandon had a customer but put us at ease that he would take care of us soon. He was recommended by a friend; and I could certainly see why. He is soft spoken, not pushy and didn't even make suggestions. It was my son who finally told Brandon which car he was interested in and Brandon showed him what it would take to get it. Brandon used every possible avenue to get my son the car he wanted. He made several suggestions of how he could stay in his budget and and got several staff members involved in the closing of the sale. Brandon explained so much I forgot 50% of what he said, but assured me he would be available to explain anything that we didn't understand at any time. He said we are family now, gave me coupons for future services and my son is a proud owner of a KiA Soul, He loves it, I have one, my daughter has one and now my son has one. Hope there is enough colors to keep the whole family happy!!!!! I look forward to having all my Kia's serviced there. I am just sorry I didn't buy my Kia Soul from Brandon..But my next one will be. More