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Serra Nissan

Birmingham, AL

Overview
Employees
Reviews
Vehicles
4.5
2,274 Reviews
Alabama drivers looking for a Nissan dealership they can trust should turn to Serra Nissan in Birmingham, AL. Our dealership is designed to provide you with an unrivaled Nissan sales, service and financing experience, and we work hard to foster and maintain long-lasting relationships with our customers. With our Low Price Protection and Love it or Leave It exchange policy, we place a premium on flexibility. And with a massive inventory of Nissan vehicles, we can cater to every Nissan driver's needs. Take the short, convenient drive to see what the "New" Serra Nissan is all about! "At Serra Nissan, We Say Yes!!"
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1500 Center Point Pkwy

Birmingham, AL

35215

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Showing 2,274 reviews

October 11, 2025

Came in for a recall, when I picked my car up the recalled part was not installed properly (brake switch). My brake pedal was sticking so the car was not accelerate properly and when I got home my br More

by cmchamberss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Badgwell
4.0
This rating includes all reviews, with more weight given to recent reviews.
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October 11, 2025

I got a diagnostic for over 200 dollars. I was told a $900 service might help. But it might not help. A new engine for $1600 is the only sure thing. A day later my engine light was off. The More

by robis9191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Badgwell
3.0
This rating includes all reviews, with more weight given to recent reviews.
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October 08, 2025

Very professional team, Love the speedy service and humbleness. Happy to be a Serra Nissan client! More

by anj0628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2025 -

Serra Nissan responded

Thank you for a great review regarding your recent service visit, and for continuing to choose our team here at Serra Nissan! We are grateful for your time and business spent with us, and we look forward to the next time we can serve you.

October 03, 2025

I have been going to this dealer since 2018 and the staff and the service keeps me coming back. More

by jfletcher_89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2025 -

Serra Nissan responded

Thank you for your awesome review - we greatly appreciate your continued choice of Serra Nissan for all your vehicle needs! We are proud to serve loyal customers like you, and we look forward to the next chance we have to serve you.

October 01, 2025

Fabricated service that was unnecessary 😒 and the tech lied about why the service was needed. He said my vehicle had been tampered with which is absurd and an outright LIE. My vehicle has ONLY been servic More

by CHERRYLTWX_WATSONdnc
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know his name, its on the receipt.
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Oct 03, 2025 -

Serra Nissan responded

We are sorry to hear about your recent service visit with us. It is our understanding that the service advisor who assisted you during your visit was actually our service manager, Dylan, and he personally verified the existence of the leak issue. These issues may occur for a variety of reasons, and our team was simply providing you with our best diagnosis of any issues so you were aware. We were not aware of any concerns about the diagnosis or the servicing of your vehicle. We encourage you to call us at 205-856-2544 and ask for Dylan so we may learn more about your experience and work towards a resolution.

September 30, 2025

Everyone took the time to access my situation and made it their mission to ensure I was taken care of. I truly appreciate the Serra Nissan staff. More

by Gloria Somersall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't remember the names of everyone that assisted me
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Oct 02, 2025 -

Serra Nissan responded

Thank you so much for your great review, Gloria! We are glad to hear that you had a great experience at our service center, and we appreciate your time and business spent with us. We look forward to serving you again in the future!

September 27, 2025

I came to get my car checked out they drove the car around the block said I needed some work done on the car the service department charged me 206.00 that was to much it was there job to me know I had More

by PHYLLISMITCHELL568dnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Fuller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgwell
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2025 -

Serra Nissan responded

We are sorry to hear about your recent experience with our service center. It is our understanding that upon check-in, our service advisors informed you on the diagnostic fee. All customers coming in with a service concern are informed of the fee, and have the option to decline service. However, it is our understanding that you authorized the diagnostic, and our service technicians performed the evaluation on your vehicle. If you would like to discuss this situation further, we encourage you to call us at 205-856-2544 and ask for Dylan.

September 27, 2025

The process was easy and everyone was nice and friendly. I was updated about what was going on with my car. Will be back More

by anglebc27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2025 -

Serra Nissan responded

Thank you very much for your great review and for choosing Serra Nissan for your vehicle's service! We are always glad to serve you, and are honored to earn your time and business. We look forward to serving you for any future vehicle needs!

September 27, 2025

Everyone did a great job taking care of my car. Thanks to everyone. Job well done. More

by 4krubyDNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgwell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2025 -

Serra Nissan responded

Thank you for your great review and for visiting our service department for your vehicle's needs! We greatly appreciate the pleasure of your time and business, and we look forward to serving you in the future!

September 24, 2025

Very simple and easy. Service was excellent. Definitely will be the only place I service my car. More

by malekkendricks0702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2025 -

Serra Nissan responded

Thank you for your great review of your recent service visit! We greatly appreciate you choosing Serra Nissan for your vehicle's service and sharing your experience. We look forward to serving you in the future!

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