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Serra Nissan
Birmingham, AL
2,331 Reviews
Alabama drivers looking for a Nissan dealership they can trust should turn to Serra Nissan in Birmingham, AL. Our dealership is designed to provide you with an unrivaled Nissan sales, service and financing experience, and we work hard to foster and maintain long-lasting relationships with our customers. With our Low Price Protection and Love it or Leave It exchange policy, we place a premium on flexibility. And with a massive inventory of Nissan vehicles, we can cater to every Nissan driver's needs.
Take the short, convenient drive to see what the "New" Serra Nissan is all about!
"At Serra Nissan, We Say Yes!!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,331 reviews
January 12, 2026
Amanda was welcoming, friendly and my car was serviced in a timely manner. I'm happy that she referred me to a wonderful sales associate name Angel. I really appreciate it. a timely manner. I'm happy that she referred me to a wonderful sales associate name Angel. I really appreciate it. More
by stacyharton586
Verified Customer
January 11, 2026
I've been a customer of this dealership for years and they haven't disappointed me yet they haven't disappointed me yet More
by NorrisCooper57
January 11, 2026
I purchased a $35,000 vehicle without a factory key. After looking at YouTube and realizing that I in fact need a factory key for any issues with the vehicle and or the battery. I contacted the salesman After looking at YouTube and realizing that I in fact need a factory key for any issues with the vehicle and or the battery. I contacted the salesman and asked if I could get a factory key and was eventually told NO because, it's a different brand of car than the Nissan dealership where I bought the vehicle from. There's a sister or brother store right down the street not even a mile that's in the Serra family which is the brand of vehicle that I purchased. More
by Michaelburrell924
January 10, 2026
Always a pleasure bringing vehicle in for service to knowledgeable dealership Service is always excellent knowledgeable dealership Service is always excellent More
by Walter67
January 10, 2026
Greeted me when I arrived. Checked in with me while I waited. Talk to me about the multipoint inspection findings. No problems during my visit. Checked in with me while I waited. Talk to me about the multipoint inspection findings. No problems during my visit. More
by T
Employees Worked With
Service department
January 09, 2026
The atmosphere in the dealership was calming. The salesman Angel was very attentive and professional. He made sure I was satisfied with the vehicle I purchased The salesman Angel was very attentive and professional. He made sure I was satisfied with the vehicle I purchased More
by Smoorer
January 08, 2026
Serra nissan in center point always been good to me when calling to make an appointment or serving my car. calling to make an appointment or serving my car. More
by alvinbarbour61
January 04, 2026
The service department itself was fine. The workers in the front such as Amanda and another female worker who works the front are extremely rude and unprofessional. They didn’t send a revie The workers in the front such as Amanda and another female worker who works the front are extremely rude and unprofessional. They didn’t send a review for my encounter with them a few days prior so this review will be for both. On Friday December 26 I went for a routine oil change. When I pulled up totje garage, it took a while for them to acknowledge me. I saw two individuals sitting at the desk scrolling on their phones. I continued to inch up until someone finally looked up. Moving forward, I was picked up as I didn’t want to wait at the dealership. After sitting inside for approximately 8 minutes or so I noticed the woman who I encountered at the desk left my car door open. When I confronted her about this as the light being on could drain my battery she stated, oh that’s I habit I have I’ll close it. They had my car for approximately 4 hours or so. When I made the choice to go check on the status of my vehicle, the female worker at that time working in the front told me “well I tried to call you”. She was minting my phone went directly to voicemail despite me showing her I had no missed calls and have never had an issue in the past with being contacted. She dismissed my inquiry and told me my paperwork was in the office. Moving to the following Monday, I went back due to an unfortunate blow out. I encountered Amanda this time. She stated they’d place an order for my tire and it should be there the next morning and she would be contacting me. More than 24 hours passed and no one from Nissan reached out. It took my mother and I going back up to the dealership only to find out by a worker in the service department that the tire had been there since that morning and we were supposed to have received a phone call. Once again, Amanda acted as if this was not her problem even though she guaranteed a call back. Luckily we encountered the manager, Mr. Courtney and he apologized for the lack of communication. Since the staff has changed at the service department, the quality of customer service has truly declined. While I appreciate Mr. Courtney and him being so proactive, the women who work in the front have the worst attitudes and should not be in customer service. More
by Kierra.hutchins
Employees Worked With
Other Employees :
Amanda Badgwell
