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Serra Nissan
Birmingham, AL
2,323 Reviews
Alabama drivers looking for a Nissan dealership they can trust should turn to Serra Nissan in Birmingham, AL. Our dealership is designed to provide you with an unrivaled Nissan sales, service and financing experience, and we work hard to foster and maintain long-lasting relationships with our customers. With our Low Price Protection and Love it or Leave It exchange policy, we place a premium on flexibility. And with a massive inventory of Nissan vehicles, we can cater to every Nissan driver's needs.
Take the short, convenient drive to see what the "New" Serra Nissan is all about!
"At Serra Nissan, We Say Yes!!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Verified Customer
January 04, 2026
The service department itself was fine. The workers in the front such as Amanda and another female worker who works the front are extremely rude and unprofessional. They didn’t send a revie The workers in the front such as Amanda and another female worker who works the front are extremely rude and unprofessional. They didn’t send a review for my encounter with them a few days prior so this review will be for both. On Friday December 26 I went for a routine oil change. When I pulled up totje garage, it took a while for them to acknowledge me. I saw two individuals sitting at the desk scrolling on their phones. I continued to inch up until someone finally looked up. Moving forward, I was picked up as I didn’t want to wait at the dealership. After sitting inside for approximately 8 minutes or so I noticed the woman who I encountered at the desk left my car door open. When I confronted her about this as the light being on could drain my battery she stated, oh that’s I habit I have I’ll close it. They had my car for approximately 4 hours or so. When I made the choice to go check on the status of my vehicle, the female worker at that time working in the front told me “well I tried to call you”. She was minting my phone went directly to voicemail despite me showing her I had no missed calls and have never had an issue in the past with being contacted. She dismissed my inquiry and told me my paperwork was in the office. Moving to the following Monday, I went back due to an unfortunate blow out. I encountered Amanda this time. She stated they’d place an order for my tire and it should be there the next morning and she would be contacting me. More than 24 hours passed and no one from Nissan reached out. It took my mother and I going back up to the dealership only to find out by a worker in the service department that the tire had been there since that morning and we were supposed to have received a phone call. Once again, Amanda acted as if this was not her problem even though she guaranteed a call back. Luckily we encountered the manager, Mr. Courtney and he apologized for the lack of communication. Since the staff has changed at the service department, the quality of customer service has truly declined. While I appreciate Mr. Courtney and him being so proactive, the women who work in the front have the worst attitudes and should not be in customer service. More
by Kierra.hutchins
Employees Worked With
Other Employees :
Amanda Badgwell
January 02, 2026
This is my third vehicle with Lizbeth! Always comes and delivers with 0 down! Come with her and let her get you right! Always comes and delivers with 0 down! Come with her and let her get you right! More
by Demontaec164
Employees Worked With
January 01, 2026
Communication was terrible , damaged oil pan and tried to charge me almost &1,000 to repair it . After a week of having my car was told car was ready for pick up and wouldn't start . charge me almost &1,000 to repair it . After a week of having my car was told car was ready for pick up and wouldn't start . More
by Victoriasdancy
December 26, 2025
As I entered into the service department I was greeted with kindness and respect. Most of a big smile! with kindness and respect. Most of a big smile! More
by tzeigler21
December 24, 2025
They really made my Christmas a special 1 this year. I had an unexpected issue pop up & they took care of me with no problem's & in a reasonable time frame.Thanks so much Serra Nissan & to the great team I had an unexpected issue pop up & they took care of me with no problem's & in a reasonable time frame.Thanks so much Serra Nissan & to the great team you all have a merry Christmas & Happy new year. More
by Aidentreyvon
Employees Worked With
December 24, 2025
Accommodating. Dang!!! 14 more words...don't know if I have 14 more words to type . ?? Dang!!! 14 more words...don't know if I have 14 more words to type . ?? More
by cynthiabrock24
December 23, 2025
This visit was very good. Thank you for keeping my car in good running satisfaction for all these years. The dealership has changed over the years, but I am grateful. Thank you for keeping my car in good running satisfaction for all these years. The dealership has changed over the years, but I am grateful. More
by kimyum42
December 21, 2025
Service adviser was nice and knowledgeable. Services were fast The service advisor was courteous and knowledgeable. I received an oil change and tire rotation. The services were provided prompt Services were fast The service advisor was courteous and knowledgeable. I received an oil change and tire rotation. The services were provided promptly. More
by Kimberly.Hitt
