Serra Nissan

Advertisement had no payments until September, but because we didn't catch it until the paperwork had been signed, it was not honored. I should not have to do their job for them. This advertisement s because we didn't catch it until the paperwork had been signed, it was not honored. I should not have to do their job for them. This advertisement should have been honored. My credit score is very high. I did receive a good deal, but it would have been nice to have not started a payment for a few months. More

I contacted this dealership to purchase a 2011 Nissan Altima. The salesman, Henry King, and I agreed upon a certain price for this vehicle. He said that his manager had approved this deal. I also asked f Altima. The salesman, Henry King, and I agreed upon a certain price for this vehicle. He said that his manager had approved this deal. I also asked for and received a written confirmation of this deal via e-mail. The night before I was to take delivery of this vehicle, I received another email from this dealership with a different price. I contacted the sales manager about it who said that there had been a misunderstanding. There was no misunderstanding. I have the agreement in writing. After speaking with other Nissan dealerships around the area, I found out that this is not an isolated behavior for Serra Nissan. They have a reputation for doing this. DO NOT BUY from this dealership. More

I enjoyed searching and finding the car that was right for me. We worked on a price and payment that I needed. I will be back for more cars. for me. We worked on a price and payment that I needed. I will be back for more cars. More

Debra was exceptional in making sure all of my previous concerns were addressed to my satisfaction! Her customer service skills were superb! She took the time out to listen to my concerns and within 4 hour concerns were addressed to my satisfaction! Her customer service skills were superb! She took the time out to listen to my concerns and within 4 hours all of the problems I was experiencing were resolved! I had been dealing with these issues for approximately two weeks and withi the 4 hour window all of them were addressed! She explained to me that if I needed anything or had any other concerns for me to contact her! More

Everyone was very helpful and nice. They stayed late to make sure they found the perfect car for me. Made car buying easy and stress free. I will be coming back in the future. make sure they found the perfect car for me. Made car buying easy and stress free. I will be coming back in the future. More

Debra was great to work with. She understood what I was looking for and didn't try to sell me somehting I really wasn't going to be happy with. I did recommend someone to Serra Nissan (Debra)and she bough looking for and didn't try to sell me somehting I really wasn't going to be happy with. I did recommend someone to Serra Nissan (Debra)and she bought a Juke. More

I gave this high rating because i had a wonderful experience at this dealership. Everyone was very nice and friendly, and not pushy like other dealerships. I would definately recommend this place to experience at this dealership. Everyone was very nice and friendly, and not pushy like other dealerships. I would definately recommend this place to anyone i knew who was looking to buy a new or used car. More

Doug Richardson failed to honor his word in taking my trade-in, then instead if financing me w/ my co-signer, he financed completely in my co-signers name.... Without telling me. When I asked why he wasn trade-in, then instead if financing me w/ my co-signer, he financed completely in my co-signers name.... Without telling me. When I asked why he wasn't taking my trade-in, like they had said they would, he stated "it's not in our best interest.... Just let them repossess it, it will be off your credit in a few years". More

Brett was very knowledgable, and helpful. When it came to price, he listened to what we had to say, making reaching the final price less stressful. After the purchase he explained the features on the vehicl price, he listened to what we had to say, making reaching the final price less stressful. After the purchase he explained the features on the vehicle clearly, and was able to answer all questions. Also, the overall atmosphere of the dealership seemed to be friendly, and polite. More

I went to Serra on a Tuesday looking to trade in my 2010 Altima that I had previously bought there, for a Pathfinder. My family and I have bought 5 cars from Serra in the past three years, so of course I wa Altima that I had previously bought there, for a Pathfinder. My family and I have bought 5 cars from Serra in the past three years, so of course I was going back, but never again. My Altima was damaged in the tornado so I had a rental car. Walking into Serra I noticed they got rid of their playroom which was a great asset for the kids. Larry (my salesman) said my 4 yr old could watch cartoons. The cartoon that was playing was 'Family Guy' something I don't consider a 'cartoon' for a 4 yr old. So my kids sat in our rental car for a couple of hours. Larry never once offered drinks, or to tell us anything really. I don't think he cared if he sold a car or not. I drove a 2008 and didn't like the price. Larry then told me since I am a member of USAA (military bank) I get a discount. Larry told me we have to sell the car to you at that price! The price which I should pay for the 2011 Pathfinder S model was $24,231 and for the SV $27,030 I then told Larry I would want the SV model. He told me to take the rental car back and I could drive home an S model. Larry said he would call me the next day (Wednesday) and tell me what they would give me for my car. Larry also said they needed and appraiser to go look at my car and they were gone for the day. I wanted $18,000 for my car and my payments around $450. Wednesday comes and goes and I hear nothing. On Thursday I call to speak with the manager and I talked to Brian. He said he would have Larry call me and if I didn't hear from Larry that he himself would call me back. Never heard from Larry but Brian called back. Brian said that he got on to Larry and he is working the numbers now and that Larry will call me. Again Larry did not call me back but Brian did. For the third time Brian said Larry would call me but he never did. I ended up calling Jim Burke. They promised me that they would blow Serra out of the water. I told them about my car, the damages, the body shop it was at, and how much I wanted for it. Jim Burke said they would look at the car and call me tomorrow (Friday) with some numbers. On Friday, I didn't hear from Serra at all, so I called them. I spoke with Gerald the lot manager. He didn't seem to concerned about it at all. I told him I thought ya'll sold cars but taking 3 days and still no call was odd. He just blew me off. Then Jim Burke called. They were so nice and upbeat. I was ready to do business with them but still waiting on Serra. Later Brian called. He said that they couldn't sell the car to me at the USAA price like Larry had promised me. He said he could sell the 2011 Pathfinder S to me @ $30,000! Wow that's like $6,000 more that USAA. I told Brian that I didn't even want the S model and that I had told Larry that before so why were they running those numbers? While on the phone with Brian, Jim Burke beeped in, I told Brian I'd call him back. So Jim Burke says 'we'll give you $18,000 for your car and for the pathfinder SV model your payments will be what you wanted' I was estatic! I thought wow this is too good to be true. So Saturday I went to Jim Burke. When I walked in, Gary Matthews was soooooo nice! (The same guy I had been talking to) He asked if we needed anything to drink, told us where the snack machines and bathrooms were. He talked to my kids too! Wendi informed me that they sent a guy to Montgomery to get the car I wanted. So I did my paperwork, got everything I wanted. Wendi was very friendly. She was like a real person not someone who just wanted to sell cars. I received free oil changes for life. I also received other perks as well that thrilled me!!! I love Jim Burke so much I wrote a poem for them! So from Thursday night till Friday afternoon Jim Burke got me everything I wanted. It did not take 3 days to even call me! Oh yeah I told you earlier I told Brian I would call him back, I did. I told him he could come pick up his car at Jim Burke. He seemed mad but hey, I'm gonna do what's best for me! So my family and I along with our 4 Serra Nissans and 1 Jim Burke Nissan will be going to Jim Burke for now on. More