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Serra Nissan
Birmingham, AL
2,207 Reviews
Alabama drivers looking for a Nissan dealership they can trust should turn to Serra Nissan in Birmingham, AL. Our dealership is designed to provide you with an unrivaled Nissan sales, service and financing experience, and we work hard to foster and maintain long-lasting relationships with our customers. With our Low Price Protection and Love it or Leave It exchange policy, we place a premium on flexibility. And with a massive inventory of Nissan vehicles, we can cater to every Nissan driver's needs.
Take the short, convenient drive to see what the "New" Serra Nissan is all about!
"At Serra Nissan, We Say Yes!!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,207 reviews
Verified Customer
March 08, 2023
Car would decelerate when pressing accelerator. Misdiagnosed once and after almost four months still no diagnosis. Was given 4 or 5 loaner cars. Last loaner car I drove for a month or so. Called Misdiagnosed once and after almost four months still no diagnosis. Was given 4 or 5 loaner cars. Last loaner car I drove for a month or so. Called to check on my car repair status and mentioned the loaner. Service advisor thanked me profusely for letting them know I had their loaner as they did not log it out and could not find it. I got part number of back ordered part from parts advisor and called another dealership to check availability and was told it was in stock and had to be ordered a certain way or it would not ship. Called Serra parts advisor back to inform him. He got the part coming right away. Mind you, this was weeks after the initial parts order was placed. Sold the car back to Serra and decided to buy from another dealership. Loved my 2015 Rogue so much I bought the 2020 Rogue but unfortunately could not be diagnosed properly and repaired. I commute 100 miles per day so driving a car on the interstate that decelerates when you press the accelerator is a safety hazard and is why I do not drive a Nissan today. More
by As796
Employees Worked With
March 06, 2023
My brakes were changed for 500 plus dollars and they are already rubbing again in least than six months. It’s unheard of. I have never had this to occur when using anyone else! I am so aggravated by this a already rubbing again in least than six months. It’s unheard of. I have never had this to occur when using anyone else! I am so aggravated by this and feel I was taken advantage of by your company!!! More
by lorenlevar12dnc
Employees Worked With
Amanda Badgwell
March 03, 2023
The dealer ship was nice but salesman was not. Bur overall ok.Thank you all. Bur overall ok.Thank you all. More
by Shan
Employees Worked With
March 03, 2023
Everyone knows me there and they are all so nice! I recommend to anyone with a car problem or needing a new car to go to Serra Nissan! I recommend to anyone with a car problem or needing a new car to go to Serra Nissan! More
by NEICY10363
Employees Worked With
Other Employees :
James who is mechanic., Amanda Badgwell, Matt Henry
February 27, 2023
Always Great Service! I Would Highly Recommend Your Service Deptment. Thank You So Much! Keep Up The Great Service. I Would Highly Recommend Your Service Deptment. Thank You So Much! Keep Up The Great Service. More
by lynettewhite7390
February 24, 2023
The service was great Matt listen to me regarding my concerns about the maintenance light He handle the problem immediately. concerns about the maintenance light He handle the problem immediately. More
by carolyn55jackson
Employees Worked With
