Serra Nissan - Service Center

Everyone was nice the facility was clean waiting area had coffee, each staff person that walked in spoke with a smile and asked if we needed anything coffee, each staff person that walked in spoke with a smile and asked if we needed anything More

I found the service agent Matt very helpful and knowledgeable with my need to have a trailer hitch receiver installed. The team overall has what appears to be an efficient system for handling high knowledgeable with my need to have a trailer hitch receiver installed. The team overall has what appears to be an efficient system for handling high volume service work. More

Matt in the Service Department take good care of me when I come to have my service. I can always depend on great service from Serra Nissian. I come to have my service. I can always depend on great service from Serra Nissian. More

Amanda in the Service Department takes great care of me whenever I come in! Thanks for always moving me in the right direction. Have a great day 🙂 whenever I come in! Thanks for always moving me in the right direction. Have a great day 🙂 More

Employees respectful and professional done excellent service on my vehicle the times I have taken it in. The facility has always been clean. Would highly recommend to others service on my vehicle the times I have taken it in. The facility has always been clean. Would highly recommend to others More

I came in on this date May 26 2021 to have my air I came in on this date May 26 2021 to have my air conditioner serviced. Did realize that I  would be there from 7 to 11 then to find out that som I came in on this date May 26 2021 to have my air conditioner serviced. Did realize that I  would be there from 7 to 11 then to find out that someone drove off with my car from your service department and not told until I ask after 11 why it's taking so long. That's when I  was told that my car had been driven off by another customer that's how it was explained. I was offered to be dropped off at home and my 6 year old  grandson but I  couldn't because everything I needed to get in my home was in my car. My son came and picked me up at 11:40.  I waited at home until 1:30 never heard from Nissan's Service department therefore I called the police, they brought me back up there and the person that took care of my car told the police that she had my car back. The police wanted to know how that could happen what she told the police wasn't what she told me. I can't understand how anyone could think that my car would be a rental car with personal items in there. When I  got my car back I looked inside to make sure my personal items was still in it. Didnt think to look at the gas gauge before I left because I knew I had a half a tank. When I check it was close to empty. You didn't even try to replace my gas or make sure I and my grandson was alright to offer an apology. I was told I wouldn't be charged for the service but I wasn't told what was done no invoice was in the car nor given to me. I don't even know if my car was actually serviced or just taken for a joy ride. I AM VERY DISAPPOINTED IN NISSAN'S SERVICE DEPARTMENT.  I HAVE NEVER ENCOUNTER ANYTHING LIKE THIS IN MY LIFE. I WASN'T SHOWN ANY CONSIDERATION.  I NEED TO SPEAK TO A MANAGEMENT! BRENDA HARE Sent from Yahoo Mail on Android Show more More

Awesome service as usual! Amanda took really good care of me. I was in a big hurry, so Amanda made sure I am out in time! me. I was in a big hurry, so Amanda made sure I am out in time! More

Service department very helpful and friendly. Recommended services are a bit pricey, but I’m not as reluctant to pay if it comes with great service. services are a bit pricey, but I’m not as reluctant to pay if it comes with great service. More

Very courteous and attentive to the vehicle owners needs and questions Very timely service, excellent customer service, and awesome personality of service writer and service cashier. and questions Very timely service, excellent customer service, and awesome personality of service writer and service cashier. More