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Serra Nissan - Service Center

Birmingham, AL

4.5
1,672 Reviews

1,672 Reviews of Serra Nissan - Service Center

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September 13, 2018

Bad experience Service was awful. Had to wait 3 hours for a oil change and tire rotation. I had to lose my whole afternoon because I had to take my daughter (her c More

by OVERCOFFEE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amy Caretti
Sep 14, 2018 -

Serra Nissan responded

Hi there, we regret to hear your experience with us was less than perfect. We strive to provide great customer service to all of our clients and take your feedback very seriously. Thank you for sharing with us.

September 12, 2018

I HAD A GREAT EXPERIENCE YES I TELL EVERYONE WHAT GOOD SERIVICE I RECEIVE. FAST SERVICE.EVERYONE IS SO HELPFUL AND KIND. THE PRICE IS GOOD. GREAT WAITING AREAR JUST AROUND GRE More

by trudy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Caretti, Vanessa White
Sep 12, 2018 -

Serra Nissan responded

Thanks so much for the wonderful review!

September 10, 2018

I paid for a diagnostic unnessarily I paid for a diagnostic when only a battery testing was required to inform me my battery had a bad cell. They did not replace the battery at my reque More

by douglasa
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Venson Lavender
Sep 13, 2018 -

Serra Nissan responded

Hi there, We apologize that your experience was not the best. However, diagnostics are business standard. Without doing a proper diagnostic, the technicians do not know the issues surrounding the car. We do apologize that you feel you’ve paid unnecessarily, but often times we are able to save customers thousands of dollars through a diagnostic. Please understand we do our best to offer a consistent experience to all of our customers and we do apologize that you were not satisfied with the services performed during your visit.

September 10, 2018

had oil change. did great job always had excellent help from service department when ever I brought my car in. excellent staff always kept me up to date on my repairs. More

by jcarr3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service writer
Sep 12, 2018 -

Serra Nissan responded

Hi! Thanks so much for the excellent review!

September 10, 2018

Awesome service everyone was just as nice as could be just an awesome team I wil for sure be coming back to u guys for all my car needs thanks More

by ngphillips1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember them all
Sep 12, 2018 -

Serra Nissan responded

Hi! Thanks so much for the great review! We are thrilled to hear your experience with us was a good one and we hope to see you again soon.

September 10, 2018

Dealer ratng My experience with the service department was great. Although I didn’t have a appointment my wait time wasn’t long. The salesman came to see was every More

by terrell721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Venson Lavender
Sep 12, 2018 -

Serra Nissan responded

Hi there! Thanks so much for the great review.

September 10, 2018

Very good Service was excellent and timely without an appointment. Nobody tried to get me to get things I did not need. Maxine, from the office, was quite helpf More

by ROBERTYOUNG442
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maxine Young
Sep 12, 2018 -

Serra Nissan responded

Hi Robert, We are thrilled to hear your experience with Serra was a great one!

August 27, 2018

My experience with the service department was great! I ranked the service department with an excellent experience because I asked a lot of questions and the service department was informative. I was tre More

by volkwagen@1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service manager. I cannot recall his name.
Sep 12, 2018 -

Serra Nissan responded

Hi there! Thank you for sharing your experience with us and for the excellent review! We look forward to seeing you at your next service visit.

July 19, 2018

Fast, friendly, dependable service I can count on them for fast and friendly, professional service. I have never needed an appointment for an oil change, and am amazed I’ve not had to w More

by Will
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t recall his name
July 13, 2018

Excellent Service Team Great Service and the Service Manager was great! She did a full inspection of my car and recommended other services for my vehicle and covered each r More

by Drewblack@Nissan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Female Service Manager
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