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Serra Nissan - Service Center

Birmingham, AL

4.5
1,683 Reviews

1,683 Reviews of Serra Nissan - Service Center

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October 05, 2018

Excellent Customer Service Service reps always seem anxious to help. Very courteous. Repair/services performed in timely fashion. Nice refreshments and I always leave with a cle More

by CHJGDH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Caretti, Erika Curlette
Oct 05, 2018 -

Serra Nissan responded

Hi, Thank you for the wonderful review. We always love to hear great feedback from our customers!

September 27, 2018

Great service Everyone was great from the start to the time I picked up my car. The loaner car was a sweet surprise . The work done as quickly as possible. More

by fde1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanessa White
Oct 02, 2018 -

Serra Nissan responded

Hi there, thanks so much for the positive review. We are thrilled to hear your visit with us was a great one.

September 26, 2018

Awful Nothing i was told i would be given was fulfilled.I didn't receive my tow reimbursement and my warranty wasn't held up. The car was there for a week b More

by ERICAMATT
Recommend Dealer
No
Employees Worked With
Eric White, Jessica Sykes, Amy Caretti
Sep 28, 2018 -

Serra Nissan responded

Hi there, We hate to hear your experience with our dealership was not the best. Due to the prior servicing you received and since the battery that was installed caused some issues with the ECM, Volkswagen will not cover the repairs to the bad part under the warranty. We do apologize but because this is not a Serra VW matter we can’t be responsible for the tow bill.

September 21, 2018

Good service The service was excellent because and I would recommend this place to anyone with a nissian car. Service was quick and efficient . Also they value mil More

by jwillis130534
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Caretti, Vanessa White
Sep 21, 2018 -

Serra Nissan responded

Hi there, Thank you for sharing your experience with us and for the excellent review.

September 20, 2018

MR.Josh & Mr.Kevin are outstanding people. The staff & professional tech's are The best. My wife suffered a Major stroke & they have been There for me. As was the case Monday THANK you Mr. More

by baughvr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr.Josh.Mr.Kevin. & my oil man
Sep 21, 2018 -

Serra Nissan responded

Hi there, thank you for sharing your experience with us and for the great review!

September 19, 2018

Great service I went to Sera Volkswagen. I'm very pleased with the service I received. They completed the work in the amount of time promised. Bring your electron More

by MarkaVWlover
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kori, Danny Tuggle
Sep 19, 2018 -

Serra Nissan responded

Thanks, Mark for sharing your experience with us and for the 5-star review!

September 17, 2018

A job well done They were very helpful from the moment I contacted them until the moment I left out of the dealerships service center. I called to set up an appointme More

by Jghill09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Madison Whisenant
Sep 18, 2018 -

Serra Nissan responded

Hi there! We are thrilled to hear your experience with us was great. Thanks so much for sharing and for the wonderful review!

September 17, 2018

Oil change & tire rotation Always awesome and excellent service when I take my car in to be serviced at Serra Nissan! Keep up the good work Serra Nissan!!!! Kudos!! More

by Shanekap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2018 -

Serra Nissan responded

Shane, Thanks for the great review!

September 17, 2018

1st Oil Change I made a point s for my mother in law and myself . I spoke to Ma Maxine when scheduling . She was so nice and very easy to schedule with! Very pleasan More

by melissalesueur75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ms Maxine , Amy Caretti, Vanessa White
Sep 18, 2018 -

Serra Nissan responded

Thanks, Melissa for the 5-star rating!

September 14, 2018

Routine oil change Someone met me upon my arrival. Friendly and courteous service from beginning to end. Always pleased with the service. Timely manner and very good More

by Lyncha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Caretti
Sep 17, 2018 -

Serra Nissan responded

Hi there, thanks for sharing your experience with us. We are thrilled to hear it was a great one.

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