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Serra Toyota
Birmingham, AL
2,782 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 23, 2020
Great people very friendly did not feel pressured. Got what we wanted with price in right range we were looking for Thanks Anthony Viola and Justin Hamblin for all your help. Love being part of Serra Fami what we wanted with price in right range we were looking for Thanks Anthony Viola and Justin Hamblin for all your help. Love being part of Serra Family More
by violametfans
Employees Worked With
Justin Hamblin and Anthony Viola
Helpful June 22, 2020
Great and Fast service. The staff all are dressed professionally. The Lunch and Breakfast are always on time. The staff behind the Desk sometimes forget to give you free car wash coin. Other than th professionally. The Lunch and Breakfast are always on time. The staff behind the Desk sometimes forget to give you free car wash coin. Other than that. It was EXCELLENT SERVICE.... More
by Bernadette65
Employees Worked With
Jarmaine White, VanDerrik Long, Shannon Twitty, Aundrae Williams, Joseph Jenkins, Shawn Jenkins, Josh Jarboe, Matt Patterson, Samantha Johnson
June 22, 2020
My experience with Serra Toyota was awesome. Thanks Nathan Colamarino for your excellent service!!! I will be back! You were such a joy to talk to. Nathan Colamarino for your excellent service!!! I will be back! You were such a joy to talk to. More
by raspberg
Employees Worked With
Nathan Colamarino, Matt Patterson
June 22, 2020
Easy trip to buy new vehicle Very easy trip to buy a new vehicle. I had done some online previews of the 4Runner, and my sales representative filled me in on the various options a Very easy trip to buy a new vehicle. I had done some online previews of the 4Runner, and my sales representative filled me in on the various options available and explained the differences in detail, even as far as the next vehicles up and down the Toyota line of SUVs. Once I selected what I wanted, the rest of the purchase went very smoothly. Coach Paulin walked me through the dealership and introduced me to the service staff, showed me the service waiting area and fed me lunch while I waited for the finance officer. Brett Hickman was thorough and rapidly closed our deal, which I definitely appreciated. Overall, it was a good car buying experience. More
by Blshik013
Employees Worked With
Brett Hickman, Larry Paulin
June 21, 2020
We’ve purchased 6 cars from Morgan Smith at Serra Toyota since 2001. And we’ve recommended him to family and friends. Our previous service rep, Matt, always gave us a little extra TLC. When he moved up, he since 2001. And we’ve recommended him to family and friends. Our previous service rep, Matt, always gave us a little extra TLC. When he moved up, he handed us over to Mitch who always goes above and beyond our expectations. Every trip we’ve ever made for service has been unbelievably pleasant. More
by DeborahTaylor
Employees Worked With
Mitchell Kelley- 5 stars, Morgan Smith, Matt Patterson
June 21, 2020
Service was great and didn’t take long to handle. Everything g seems fine and the service man was very polite and informative on my questions Everything g seems fine and the service man was very polite and informative on my questions More
by nathanwaites
Employees Worked With
Matt Patterson
June 21, 2020
Eric was definitely amazing. I told him exactly what I wanted and I got that and more ! Brett was amazing as well , very quick with the paper work ! wanted and I got that and more ! Brett was amazing as well , very quick with the paper work ! More
by Lovejoyakayla
Employees Worked With
Brett Hickman, Erick Fitzpatrick
June 21, 2020
Morgan was amazing! He listened, and did everything he could to help me and my family get into the car of our dreams! He has sold us 3 vehicles now, and we would never use anyone else! could to help me and my family get into the car of our dreams! He has sold us 3 vehicles now, and we would never use anyone else! More
by Shannonmillican20
Employees Worked With
Johnny W, Morgan Smith
June 20, 2020
Love the dealership. This is my third vehicle purchased here. Not completely satisfied this time. I came in for regular maintenance service as I do everytime notified and was my vehicle was lacking needed here. Not completely satisfied this time. I came in for regular maintenance service as I do everytime notified and was my vehicle was lacking needed services. I asked how could this happen when I bring car in for service at every notification? I was told two needed Services somehow got overlooked. As a result, I could not afford to pay for all updates my vehicle needs. I trust that when I bring my vehicle in for notified service maintenance whatever service is needed at the time will be done at this time. Now I have to bring my vehicle back two times before my next scheduled maintenance to have maintenance done before this one was done. First time I am not totally satisfied with this dealership at this time . More
by granny
Employees Worked With
Aaron Shrewsbury , Matt Patterson
June 18, 2020
My service writer Jon, didnt make me feel confident in service done to my car and seemed incompetent. Will return but will make sure I request different service writer. service done to my car and seemed incompetent. Will return but will make sure I request different service writer. More
by Ashap
Employees Worked With
Jon 2 stars
