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Serra Toyota

Birmingham, AL

4.8
2,837 Reviews

1300 Center Point Pkwy

Birmingham, AL

35215

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Showing 2,837 reviews

January 15, 2019

Trading Tundra for Tacoma Michael Sides was a great help! He showed me several Tacoma’s that fit my specifications. He also was able to give me an incredible offer on my trade More

by Rettigc13
Recommend Dealer
Yes
Employees Worked With
Zack Vickers, Michael Sides
January 12, 2019

Service Dept The service department is friendly professional and offers great service. My service manager Hunter Parker was very professional and went over everyth More

by dhall6746
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hunter Parker Jamal Wilkes
January 11, 2019

Awesome, they are great. This is the place for my familu. The best, will never leave and try another place. Here for life and planning on new truck next year 2020. The entire place has one goal, making it RIG More

by GHOST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian in service, Morgan Smith
January 11, 2019

Left out a $30 Coupon Savings I could have had $30 coupon reflected on my brake service that wasn’t applied. I was told my service for brakes was gonna be $145 but turned out to More

by boddies23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis , Matt Patterson
Jan 12, 2019 -

Serra Toyota responded

Hello, I express my concern to learn of your disappointment in regards to the fees for your brake service. Please know your feedback is important to me, and I would like to connect with you to review your concerns. When you are available, please reach out to me with your best contact information. Sincerely, Meghan Barnes Customer Relations Manager (205) 838-4400

Jan 12, 2019 -

boddies23 responded

I have been contacted and it was just a clerical error. They will apply a $30 discount/credit to my next service bill. This is a great service department and their goal is to totally satisfy their customers and go the extra mile to please us. Thanks to Dennis and Matt for responding and solving the issue. They should get a higher rating than in my first review and I apologize for not allowing them enough time to solve the problem. Thanks to everyone involved..... I’ll be returning for the next service and plan to buy my next vehicle from this dealership.

Jan 14, 2019 -

Serra Toyota responded

Hello, Thank you so much for updating your feedback. We're so glad we could assist you, and we look forward to working with you again.

January 11, 2019

The entire service dept is great From getting my appointment to finish Brian our service manager is excellent!! Wouldn’t go anywhere else They keep my 2005 Prius running great year More

by Lovesfasthorses
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian, Matt Patterson
January 10, 2019

Amazing customer service Michael Sides was great!!!! He was very helpful and so patient with me when I changed my mind with which vehicle I actually wanted. He made sure that More

by Jillcarter72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sides, Greg Cook
January 10, 2019

Very satisfied I was very impressed with the persistence the salesman-Vanderbilt Long-gave. He made sure i was happy with my choice and was very patient with me. It More

by JONES533
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Hickman, VanDerrik Long
January 09, 2019

Matt Patterson Service Manager My go to person at Serra Toyota is Matt Patterson. I make 1 phone call to Matt and he sees my service issue through to the completion. Always very sat More

by 07Yaris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Wood, Matt Patterson
January 08, 2019

Great Service All Around Dennis Wood was awesome with professional service and taking care of my car service needs. He even tried to set up followup appt without rushing me-he More

by Cridle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Wood
January 06, 2019

New car! I went to Serra Toyota for service on my 2012 Corolla and left in a 2019 Corolla!! Thank you Josh, Roe, and Smitty!! you guys are great! More

by Kellyt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roe, Zack Vickers, Calvin Smith, Clarence Moore
Jan 07, 2019 -

Serra Toyota responded

Thank you for the five-star review, Kelly. It was our pleasure to work with you and get you into the 2019 Corolla. Please let us know if we can do anything else for you.

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