Serra Toyota

The service department is exceptional! Friendly, fast, and thorough. We purchased our Toyota in 2014 from Serra and have used their service department ever since. Zero complaints! Friendly, fast, and thorough. We purchased our Toyota in 2014 from Serra and have used their service department ever since. Zero complaints! More

Friendly courteous went out of their way to help us. Salesman Yao was very helpful would do business with him aga Salesman Yao was very helpful would do business with him aga More

The entire process was quick and painless, they even delivered the vehicle the same day. Everyone was so nice and helpful. Will definitely buy future vehicles from them. delivered the vehicle the same day. Everyone was so nice and helpful. Will definitely buy future vehicles from them. More

We have a deep appreciation for Toyota, particularly the Highlander model. This is our fourth Highlander, a 2017 Highlander XLE, which I purchased from Serra Toyota in August. My experience at Serra was Highlander model. This is our fourth Highlander, a 2017 Highlander XLE, which I purchased from Serra Toyota in August. My experience at Serra was mixed. Robert, in Sales, was excellent, and Gary, in Finance, was good. However, our initial experience with the car was somewhat disappointing. We had owned it for a relatively short time, having driven it only a handful of times before we identified an issue with the windshield wiper sensor. Unfortunately, there's a 30-day window for such concerns that we were not informed about, which led to some confusion. We were initially told that bringing the car in for this issue would incur no charge, but this turned out not to be the case. Consequently, my wife's trip to the dealership ended up being a waste of her time. Another issue we noticed was the absence of a plastic plate that typically covers the area where the drive belts are installed. During their used car inspection, they had replaced the drive belt and indicated as much on the records, but it seems this plate was either inadvertently omitted or had never been present. During this same visit, it was quite chilly, and the tire sensor light was illuminated. My wife, noticing this, asked if they could also inspect the tire pressure. Regrettably, this additional service was not provided either. In summary, while we remain loyal to Toyota and their products, our experience with this particular Toyota dealership wasn't entirely satisfactory. The main concern revolves around communication and clarity in their processes. More

Great customer service. Will work with you to get you into the vehicle of your choice. Will work with you to get you into the vehicle of your choice. More