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Serra Toyota
Birmingham, AL
2,843 Reviews
At Serra Toyota, Inc in Birmingham, AL, also serving Hoover, Trussville, Pinson, Chalkville and Tuscaloosa, we understand where you buy your new Toyota is just as important as the purchase itself. One visit to our facility at 1300 Centerpoint Parkway in Birmingham and you’ll understand why hundreds of people choose Serra Toyota each month for their new or pre-owned Toyota purchase. Located just minutes from downtown Birmingham, we are convenient to the metro area and open 6 days a week, including our service department to serve you.
20 Years of Experience at Birmingham's Serra Toyota
When you visit Serra Toyota , you’ll experience the friendly and knowledgeable staff you’d expect from a family owned and operated dealership with over 20 years of selling Toyota’s and the selection and resources you demand from a large Toyota dealership.
The sales showroom is equipped with 4 large flat screen TVs to keep you in touch with the news of the day or your favorite show. Relax and enjoy your favorite SEC team’s game while our award-winning sales professionals prepare your new Toyota for delivery.
Our Service lounge is equipped with 2 large flat screen TVs for your favorite show, news channel, or game. You can relax and enjoy the game on Saturdays knowing your Toyota is being serviced by our factory trained Toyota Technicians. We also offer each guest, complimentary breakfast and lunch, free Manicure Mondays, shuttle service, and our “Stay Put Service” which is a complimentary pick up and drop off service . Rental vehicles are available
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:30 PM
Tuesday 8:00 AM - 7:30 PM
Wednesday 8:00 AM - 7:30 PM
Thursday 8:00 AM - 7:30 PM
Friday 8:00 AM - 7:30 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 2,843 reviews
January 11, 2019
The entire service dept is great From getting my appointment to finish Brian our service manager is excellent!! Wouldn’t go anywhere else They keep my 2005 Prius running great year From getting my appointment to finish Brian our service manager is excellent!! Wouldn’t go anywhere else They keep my 2005 Prius running great year after year!! More
by Lovesfasthorses
Employees Worked With
Brian, Matt Patterson
January 10, 2019
Amazing customer service Michael Sides was great!!!! He was very helpful and so patient with me when I changed my mind with which vehicle I actually wanted. He made sure that Michael Sides was great!!!! He was very helpful and so patient with me when I changed my mind with which vehicle I actually wanted. He made sure that I was happy when I left and got the vehicle that I really liked the best! I appreciate him and his customer service so much! More
by Jillcarter72
Employees Worked With
Michael Sides, Greg Cook
January 10, 2019
Very satisfied I was very impressed with the persistence the salesman-Vanderbilt Long-gave. He made sure i was happy with my choice and was very patient with me. It I was very impressed with the persistence the salesman-Vanderbilt Long-gave. He made sure i was happy with my choice and was very patient with me. It means lot to have someone by your side all the way. Also the finance department explained everything to me so I understood each step of the transaction. More
by JONES533
Employees Worked With
Brett Hickman, VanDerrik Long
January 09, 2019
Matt Patterson Service Manager My go to person at Serra Toyota is Matt Patterson. I make 1 phone call to Matt and he sees my service issue through to the completion. Always very sat My go to person at Serra Toyota is Matt Patterson. I make 1 phone call to Matt and he sees my service issue through to the completion. Always very satisfied with Matt's performance and it just takes 1 call...that's all. Thank you so much Matt for your years of hard work at Serra and for my family as well on our Tiyotas !!! More
by 07Yaris
Employees Worked With
Josh Wood, Matt Patterson
January 08, 2019
Great Service All Around Dennis Wood was awesome with professional service and taking care of my car service needs. He even tried to set up followup appt without rushing me-he Dennis Wood was awesome with professional service and taking care of my car service needs. He even tried to set up followup appt without rushing me-he showed my service appt his undivided attention. I would recommend Dennis to anyone. More
by Cridle
Employees Worked With
Dennis Wood
January 06, 2019
Exceptional Service I have driven noting but Toyotas since 2005. I have also only dealt with one salesman, Ahmadou Snow, because he provides quality assistance. His hones I have driven noting but Toyotas since 2005. I have also only dealt with one salesman, Ahmadou Snow, because he provides quality assistance. His honesty and a genuine concern for his customers is exceptional. I have always left the lot with exactly what I wanted. The service department delivers great customer service as well. They have taken great care of my cars. More
by Kris Riss
Employees Worked With
Bryan, service, Ahmadou Sow, Matt Patterson
January 06, 2019
New car! I went to Serra Toyota for service on my 2012 Corolla and left in a 2019 Corolla!! Thank you Josh, Roe, and Smitty!! you guys are great! I went to Serra Toyota for service on my 2012 Corolla and left in a 2019 Corolla!! Thank you Josh, Roe, and Smitty!! you guys are great! More
by Kellyt
Employees Worked With
Roe, Zack Vickers, Calvin Smith, Clarence Moore
January 06, 2019
New Car Purchase Salesman was very attentive. He went above and beyond our expectations in the purchase of a new car and made a great deal on our trade-in! Salesman was very attentive. He went above and beyond our expectations in the purchase of a new car and made a great deal on our trade-in! More
by Diane64
Employees Worked With
Tim Mergenthal, Brandon Michaelis
January 05, 2019
Awesome. Bruce was awesome. There was a small crack in the windshield that I didn't notice when I looked over the vehicle. He found it, told us about it and is Bruce was awesome. There was a small crack in the windshield that I didn't notice when I looked over the vehicle. He found it, told us about it and is having it fixed. I can't speak on the other people that worked there because Bruce is the only one I worked with, but if they are half as good as he is I would highly recommend going there. More
by Tsgtwesleyboykin
Employees Worked With
Bruce Higgins
January 04, 2019
WOULDNT GO ANYWHERE ELSE I have always had the best experience at this dealership. Everyone is so friendly. The wait time is always acceptable. They treat you like family. My I have always had the best experience at this dealership. Everyone is so friendly. The wait time is always acceptable. They treat you like family. My Toyota I purchased and also get serviced here has been the best experience I have had with a vehicle More
by Gerimccray
Employees Worked With
Brett Hickman, Chris McDaniel, Matt Lawley, David VanDusen
