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Serra Toyota
Birmingham, AL
2,837 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 03, 2018
Great service department! They always take good care of my car, are friendly, and hospitable! I have been taking my car there for 15 years and Matt has moved to managing the se They always take good care of my car, are friendly, and hospitable! I have been taking my car there for 15 years and Matt has moved to managing the service department. He speaks to me every time I am in there and has now assigned me to Brian, who is also great! More
by Laura
Employees Worked With
Brian Millam, Matt Patterson
December 03, 2018
Beyond amazing ☺️ The people in every department are amazing. From your sales man, to finance, to the service department. They always make sure you are taken care of ev The people in every department are amazing. From your sales man, to finance, to the service department. They always make sure you are taken care of even years later! I absolutely love Jarmaine (my salesman) and Mitch (Service Department). It’s been almost 3 years since I bought my car and I still feel just a welcome as I did on the first day. They really do treat you like family and they really care ?? More
by Countrycrow
Employees Worked With
Mitch Kelly , Jarmaine White
December 03, 2018
Excellent As Always! I’ve never been let down with customer service from the time I bought my car from here. I couldn’t recall my last service techs name but he did a exce I’ve never been let down with customer service from the time I bought my car from here. I couldn’t recall my last service techs name but he did a excellent job and all the times before Josh Meyers did an awesome job as well. Always professional and making sure everything is taken care of before I leave the lot. Will recommend this place to everyone and all the employees who have helped me as well to anyone and will more than likely stay with Toyota. Thanks! More
by BY
Employees Worked With
Josh Meyers
December 01, 2018
Awesome team I was so pleased with this team as they told me straight up without cutting corners what I would and would not be able to do from the get go with my t I was so pleased with this team as they told me straight up without cutting corners what I would and would not be able to do from the get go with my trade! More
by Tkell
Employees Worked With
Shannon Twitty, Matt Lawley, Alex Fant
November 30, 2018
Love my new 4runner Not very good with reviews....but Devante was great! Worked hard to get me just what I wanted at a price I could afford! Couldn't be happier with my n Not very good with reviews....but Devante was great! Worked hard to get me just what I wanted at a price I could afford! Couldn't be happier with my new 4runner! More
by Crazycatlady99
Employees Worked With
Brett Hickman, Zack Vickers, Devante Beck
November 30, 2018
Sierra Toyota blessed me My experience was excellent, I already had a doubtful feeling going in and they really worked with me and got me into a car!! Still in shock My experience was excellent, I already had a doubtful feeling going in and they really worked with me and got me into a car!! Still in shock More
by Chervon Tanner
Employees Worked With
Jarmaine White, Shannon Twitty, Josh Mize
November 29, 2018
Serra's service department has spoiled us. Other dealer service departments may try to sell you unnecessary service or charge exorbitant rates or treat you like a number, but not Serra. I have Other dealer service departments may try to sell you unnecessary service or charge exorbitant rates or treat you like a number, but not Serra. I have experienced 5-star service from Serra since 2006. We moved 250 miles away in 2017. Tried 2 service departments in Mobile and Baldwin counties. It is worth the drive to return to Serra. I even drive my Mobile AL-purchased 2018 Prius up to Serra. Matt Patterson and Dennis Woods are excellent. More
by Martymca
Employees Worked With
Dennis Woods in Service is excellent. 5 stars, Matt Patterson
November 28, 2018
Professionalism The dealership over all was super nice ! The salesman was thorough and answered all questions accordingly. Great experience at Serra Toyota! Would The dealership over all was super nice ! The salesman was thorough and answered all questions accordingly. Great experience at Serra Toyota! Would recommend to my family and friends. More
by Charlie1972
Employees Worked With
Brett Hickman, Tim Mergenthal, Alex Fant
November 28, 2018
WILL DEFINITELY BUY NEXT VEHICLE FROM SERRA! I've purchased 2 Corollas (2016 and 2018) and have been very pleased with both. Sales Dept. and Finance Dept. were great and extremely helpful and kno I've purchased 2 Corollas (2016 and 2018) and have been very pleased with both. Sales Dept. and Finance Dept. were great and extremely helpful and knowledgeable. The Maintenance Dept. has been great as well in helping keep up the maintenance on my vehicle. Best experience ever. My next car will be a Toyota from Serra. More
by celticdragon317
Employees Worked With
MarieAnne Kramo, Matt Patterson, Alex Fant
November 26, 2018
Maintenance for my Vehicle, 120,000 miles check up I realize that as your vehicle gets older there are different things that must be done to keep it running smoothly. However, when I looked the pric I realize that as your vehicle gets older there are different things that must be done to keep it running smoothly. However, when I looked the prices to put in Brake fluid and the other fluid besides the Steering Wheel fluid to put in my car it was ridiculous. The cost was over $830.00. I couldn’t believe it cost that much for fluids. It’s a shame to have to pay that much for a 120,000 miss check up when I already take very good care of my vehicle. I made sure to get everything done as soon as possible, But since I couldn’t get all done when I came in on Thursday I decided to do over half. But I still paid over $300.00. I know Josh did his best for me and I’m very grateful. Matt in the Service always makes sure I have the right person assign to me for my vehicle since he is no longer my car Specialist. I thank God that he is always there for me when I call and He listens to my issues about my vehicle and then aids me in the solution. I like that about him. He doesn’t kick you to the side or pass you off to someone else just because he’s move to a supervisor position that’s why I would recommend my family and friends to come there even if it’s high on the Service and the labor cost as much as the parts or more. But the quality of service and honest makes it worth while. I also want to say that Joseoh Jenkins is a wonderful car agent. He sold me my Toyota Camry SE and I am proud of it. It has and is a blessing too me. He is very professional, courteous, honest and efficient car salesman. He goes out of his way to ensure you receive the best deal on a great car that’s why I tell my friends, family and anyone looking for a used or new vehicle to contact Mr. Joseph Jenkins he will take excellent care of You and won’t give you the run around. Next, let’s see if we can’t work on a special deal for the 120,000 mile check up and for the rest of mines when I come in next month. Thanks for taking care of me Josh Woods. More
by Lady Day
Employees Worked With
Darrnell Hubbard, Josh Wood, Brandon Reid, Jeff and Angela in Finance whom I missed terribly. , Joseph Jenkins, Matt Patterson
