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Serra Toyota
Birmingham, AL
2,837 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 17, 2017
Great experience! Regular service. My Ssles Associate is Hunter Parker. He was professional with great customer service skills. I plan on bringing both my vehicles to Serra Toyota for My Ssles Associate is Hunter Parker. He was professional with great customer service skills. I plan on bringing both my vehicles to Serra Toyota for the life of both cas. More
by Kennethwilson44
Employees Worked With
Hunter Parker
July 17, 2017
Great Customer service! Peyton Caswell, is the best! He went through every step with me and explained it to me detail! I love my new Suv! Thanks Peyton! Peyton Caswell, is the best! He went through every step with me and explained it to me detail! I love my new Suv! Thanks Peyton! More
by Erica
Employees Worked With
Peyton Caswell
July 16, 2017
They sale Lemons!!!!! The car they sold had a bad transmission that went out 14 days after purchase and 2 recalls they were never fixed. When presented this problem to the The car they sold had a bad transmission that went out 14 days after purchase and 2 recalls they were never fixed. When presented this problem to the sales person and his manager, they refuse to solve the problem in a professional manner and gave us the run around. They refuse to replace the car and expected us to pay for a loaner out of pocket. I would NEVER recommend ANYONE to Serra Toyota not even my worse enemy! This dealership is a BIG FAT JOKE!!!!!!! More
by Notahappycustomer
Employees Worked With
Larry Lawson, Phillip Turner
July 16, 2017
After delivery customer care Bought a new 4Runner at Serra Birmingham in December, 2016. The purchase experience was barely above average but, as it turned out, the vehicle was de Bought a new 4Runner at Serra Birmingham in December, 2016. The purchase experience was barely above average but, as it turned out, the vehicle was delivered to us with the backup alarm deactivated. Soon afterward, my daughter backed into a stump that would , without question, activated the alarm. This resulted in about $3400 damage and the best that this dealership could offer was a possible discount on parts required. The attitude was that we could not prove that we did not disable after delivery. We were never shown the partially hidden button to disable and the first time we heard the distinctive beep on cranking the vehicle was after the accident. Love Toyota, have owned several, will but Toyota again but never from this dealership. If they won a customer service award it must have been a drawing! More
by Jeff
Employees Worked With
Brandon Michaelis
July 15, 2017
Car buyer Best car buying experience I ever had Allen was very helpful and kind will be back in the future made buying a new car very easy Best car buying experience I ever had Allen was very helpful and kind will be back in the future made buying a new car very easy More
by Britt d
Employees Worked With
Allen Burns
July 15, 2017
New Carr! Brandon was awesome! I would highly recommend him to anyone who's looking to purchase a car. Thank you so much I am very satisfied!!! Brandon was awesome! I would highly recommend him to anyone who's looking to purchase a car. Thank you so much I am very satisfied!!! More
by Breeee5
Employees Worked With
Brandon Michaelis
July 15, 2017
Timely and friendly service I have been to other dealerships through the years with different cars but Serra has exceeded all of the others with their friendly employees and quic I have been to other dealerships through the years with different cars but Serra has exceeded all of the others with their friendly employees and quick service. The waiting area is large and clean with refreshments and tv's. All service work is discussed before you checkout. A very positive experience... More
by Cargirl1
Employees Worked With
Buddy Aydelette
July 15, 2017
Great Services !! Great services and great people. Sent my Daughter there with flat tire and front end problems. They treated her like she was there own daughter. Took Great services and great people. Sent my Daughter there with flat tire and front end problems. They treated her like she was there own daughter. Took care of her and back on road. Thank you Josh Myers !!! More
by BoBo
Employees Worked With
Josh Myers , Morgan Smith
July 14, 2017
Excellent service with Serra Toyota Very satisfied with customer service i greatly appreciate you helping me find the right vehicle. You were awesome! Thank you so much! I recommend to o Very satisfied with customer service i greatly appreciate you helping me find the right vehicle. You were awesome! Thank you so much! I recommend to others! More
by Llexiis
Employees Worked With
Allen Burns
July 14, 2017
Great help with puchase Matt Davidson was willing to stop and talk with us with the rain coming down, late in the evening, answered all of our questions and was very responsi Matt Davidson was willing to stop and talk with us with the rain coming down, late in the evening, answered all of our questions and was very responsive to what we were looking for. Was very good not to push us just to make sale. Matt was also committed to sticking with us to complete the process. More
by JohnT2687
Employees Worked With
Matt Davidson, Chris Ziadie
