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Serra Toyota
Birmingham, AL
2,840 Reviews
At Serra Toyota, Inc in Birmingham, AL, also serving Hoover, Trussville, Pinson, Chalkville and Tuscaloosa, we understand where you buy your new Toyota is just as important as the purchase itself. One visit to our facility at 1300 Centerpoint Parkway in Birmingham and you’ll understand why hundreds of people choose Serra Toyota each month for their new or pre-owned Toyota purchase. Located just minutes from downtown Birmingham, we are convenient to the metro area and open 6 days a week, including our service department to serve you.
20 Years of Experience at Birmingham's Serra Toyota
When you visit Serra Toyota , you’ll experience the friendly and knowledgeable staff you’d expect from a family owned and operated dealership with over 20 years of selling Toyota’s and the selection and resources you demand from a large Toyota dealership.
The sales showroom is equipped with 4 large flat screen TVs to keep you in touch with the news of the day or your favorite show. Relax and enjoy your favorite SEC team’s game while our award-winning sales professionals prepare your new Toyota for delivery.
Our Service lounge is equipped with 2 large flat screen TVs for your favorite show, news channel, or game. You can relax and enjoy the game on Saturdays knowing your Toyota is being serviced by our factory trained Toyota Technicians. We also offer each guest, complimentary breakfast and lunch, free Manicure Mondays, shuttle service, and our “Stay Put Service” which is a complimentary pick up and drop off service . Rental vehicles are available
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:30 PM
Tuesday 8:00 AM - 7:30 PM
Wednesday 8:00 AM - 7:30 PM
Thursday 8:00 AM - 7:30 PM
Friday 8:00 AM - 7:30 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 2,840 reviews
July 20, 2017
Great Allen Burns was great. We got a great deal. No pressure. I would highly recommend Allen for your next vehicle. Give Serra Toyota a try! Allen Burns was great. We got a great deal. No pressure. I would highly recommend Allen for your next vehicle. Give Serra Toyota a try! More
by Yota man
Employees Worked With
Allen Burns
July 19, 2017
Service Always very nice and timely. I was there for only about 30-45 minutes! When I called to make the appointment I was able to get on the next day! Always very nice and timely. I was there for only about 30-45 minutes! When I called to make the appointment I was able to get on the next day! More
by Jgann
Employees Worked With
Dennis
July 19, 2017
2017 Corolla I really enjoyed my experience here at Serra Toyota! Justin Hamblin was a great salesman and I look forward to buying many more cars from Justin here I really enjoyed my experience here at Serra Toyota! Justin Hamblin was a great salesman and I look forward to buying many more cars from Justin here at Serra Toyota! More
by TaraW1030
Employees Worked With
Justin Hamblin
July 17, 2017
Great experience! Regular service. My Ssles Associate is Hunter Parker. He was professional with great customer service skills. I plan on bringing both my vehicles to Serra Toyota for My Ssles Associate is Hunter Parker. He was professional with great customer service skills. I plan on bringing both my vehicles to Serra Toyota for the life of both cas. More
by Kennethwilson44
Employees Worked With
Hunter Parker
July 17, 2017
Great Customer service! Peyton Caswell, is the best! He went through every step with me and explained it to me detail! I love my new Suv! Thanks Peyton! Peyton Caswell, is the best! He went through every step with me and explained it to me detail! I love my new Suv! Thanks Peyton! More
by Erica
Employees Worked With
Peyton Caswell
July 16, 2017
They sale Lemons!!!!! The car they sold had a bad transmission that went out 14 days after purchase and 2 recalls they were never fixed. When presented this problem to the The car they sold had a bad transmission that went out 14 days after purchase and 2 recalls they were never fixed. When presented this problem to the sales person and his manager, they refuse to solve the problem in a professional manner and gave us the run around. They refuse to replace the car and expected us to pay for a loaner out of pocket. I would NEVER recommend ANYONE to Serra Toyota not even my worse enemy! This dealership is a BIG FAT JOKE!!!!!!! More
by Notahappycustomer
Employees Worked With
Larry Lawson, Phillip Turner
July 16, 2017
After delivery customer care Bought a new 4Runner at Serra Birmingham in December, 2016. The purchase experience was barely above average but, as it turned out, the vehicle was de Bought a new 4Runner at Serra Birmingham in December, 2016. The purchase experience was barely above average but, as it turned out, the vehicle was delivered to us with the backup alarm deactivated. Soon afterward, my daughter backed into a stump that would , without question, activated the alarm. This resulted in about $3400 damage and the best that this dealership could offer was a possible discount on parts required. The attitude was that we could not prove that we did not disable after delivery. We were never shown the partially hidden button to disable and the first time we heard the distinctive beep on cranking the vehicle was after the accident. Love Toyota, have owned several, will but Toyota again but never from this dealership. If they won a customer service award it must have been a drawing! More
by Jeff
Employees Worked With
Brandon Michaelis
July 15, 2017
Great Services !! Great services and great people. Sent my Daughter there with flat tire and front end problems. They treated her like she was there own daughter. Took Great services and great people. Sent my Daughter there with flat tire and front end problems. They treated her like she was there own daughter. Took care of her and back on road. Thank you Josh Myers !!! More
by BoBo
Employees Worked With
Josh Myers , Morgan Smith
July 15, 2017
Car buyer Best car buying experience I ever had Allen was very helpful and kind will be back in the future made buying a new car very easy Best car buying experience I ever had Allen was very helpful and kind will be back in the future made buying a new car very easy More
by Britt d
Employees Worked With
Allen Burns
July 15, 2017
Timely and friendly service I have been to other dealerships through the years with different cars but Serra has exceeded all of the others with their friendly employees and quic I have been to other dealerships through the years with different cars but Serra has exceeded all of the others with their friendly employees and quick service. The waiting area is large and clean with refreshments and tv's. All service work is discussed before you checkout. A very positive experience... More
by Cargirl1
Employees Worked With
Buddy Aydelette
