Serra Toyota

Thank God for Ronald Babice Ronald Babice changed my whole attitude towards Serra Toyota. He was patient, knowledgeable, courteous and kind. He was not too pushy; he was very r Ronald Babice changed my whole attitude towards Serra Toyota. He was patient, knowledgeable, courteous and kind. He was not too pushy; he was very respectful. When I left SERRA, I had my self respect, a great deal and the car of my dreams. I will not go to another dealership ! More

My New car purchase This was my 2nd car from Serra Toyota. Morgan Smith was my sales person this time and for the other car previously. He is a warm, funny, hard work This was my 2nd car from Serra Toyota. Morgan Smith was my sales person this time and for the other car previously. He is a warm, funny, hard working guy who I would choose again. Please keep him happy because he is a rare gem. I truly value his knowledge, technical advice and communication style. I also want to thank Morgan Smith for his advise and support for the past two years. His expertise is so valuable. We trust his guidance and wisdom. More

2015 Toyota Camry SE My first inquiry was via Internet. Within moments later I received a call from Larry "coach" Paulin. I knew I made the right decision after the firs My first inquiry was via Internet. Within moments later I received a call from Larry "coach" Paulin. I knew I made the right decision after the first phone call. Went in for my test drive, loved the car of course, and the rest was history. "Coach" and Matt Lawely did everything they could for me, stayed hours past closing time but I left with a car. Traded in my clunker for a beauty. The guys in finance are AWESOME as well, they crunched numbers along with Matt and I could not have asked for a better experience. Thank ya'll at Serra Toyota. -A lifetime customer. More

2015 Camry SE I had received a letter from Serra Toyota pretaining to my 2014 Camry being eligible for an upgrade due to my loyalty and the model being in demand. a I had received a letter from Serra Toyota pretaining to my 2014 Camry being eligible for an upgrade due to my loyalty and the model being in demand. a simple trip to Serra Toyota led me to a 2015 Camry SE and i didnt have an intention or idea of what i wanted to do that day. Anthony not only was able to get me into a newer Camry, but also at the same rate I was paying for my previous vehicle as well. He and his Floor Manager did everything to make me happy and that I was satisfied with my choice, and that is the basis all businesses should go by. All too often we visit businesses and the salesman is just there for the check, but at Serra Toyota they are truly interested in you and make sure you understand the car and its features, not just why you should buy it. I would highly reccomend Serra Toyota, as well as Anthony Sims or my previous salesperson Melody Mcintosh if you are interested in switching or purchasing a quality vehicle. More

Pleasant Experience Matt Davidson was my sales person. He was patient, helpful and very thorough answering my questions. I have already recommended him and Serra Toyota t Matt Davidson was my sales person. He was patient, helpful and very thorough answering my questions. I have already recommended him and Serra Toyota to two of my friends that are considering buying new cars. This was such a pleasant, nonstressful experience. This is my 5th Toyota all purchased from Serra Toyota and I wouldn't go anywhere else. More

perfect I would definitely like to take the time out to Thank Mr. White for making my car buying experience so wonderful!!!! I couldn't ask for a better Sales I would definitely like to take the time out to Thank Mr. White for making my car buying experience so wonderful!!!! I couldn't ask for a better Salesperson to assist me n this experience. More

Extraordinary Effort to Find Car I Wanted I have owened five Highlanders and noticed on Saturday online the interior of the one I wanted to purchase at Serra. Spoke with sales manager and mad I have owened five Highlanders and noticed on Saturday online the interior of the one I wanted to purchase at Serra. Spoke with sales manager and made an appointment for several hours later. By the time I arrived, a couple had were in the process of purchasing the same car that I had wanted. Sales manager then introduced me to Sidney Mashburn who is as friendly and impressive a person as I have ever met. Before allowing me to leave the lot he asked to appraise my Sienna for future purposes and before that process was complete he had identified an identical Highlander on a lot in Tennessee. We immediately closed the deal and I returned with a certified check on Monday. Most enjoyable dealing I have ever experienced. Sydney Mashburn is a young man who will go far in this business. He was intimately familiar with the product and took the time to show me aspects of the Highlander that I had never known before. I will certainly buy from him again in the future when it comes time to replace the Sienna (2015) and Highlander (2015) that I now own. Thanks. More

Excellent vehicle!! We went in knowing the vehicle we were interested in and we were able to get the process started immediately. No haggling, no good cop bad cop act, ju We went in knowing the vehicle we were interested in and we were able to get the process started immediately. No haggling, no good cop bad cop act, just great service and honesty. So excited about our diamond in the ruff. Thank you Matt for working so hard on our behalf. More

Great Experience!!! My wife and I had been looking at cars for about six months. She was driving a Tahoe that had never given us any problems but it had quite a few mile My wife and I had been looking at cars for about six months. She was driving a Tahoe that had never given us any problems but it had quite a few miles on it. I travel so it is very important to me that my wife has reliable transportation. My wife picked me up at the airport, we drove directly to Serra and they had the 4 runner she had been looking at. With the help of Coach my wife now has a new car and I can rest easy knowing she is in a much safer vehicle. Thanks Again Coach!!! MAP More

Ask for Morgan and you'll be extremely satisfied Let me start by saying I met Morgan Smith over the phone on a Monday afternoon. The next day, I got to meet him and verified his friendliness and p Let me start by saying I met Morgan Smith over the phone on a Monday afternoon. The next day, I got to meet him and verified his friendliness and personable nature in person. From the beginning I could tell he was different; different in a good way. He wasn't pushy, he listened to what I had to say, and he gave me his focused attention from the moment I called. That's tough to beat! As for the vehicle, I tried working with two other Toyota dealerships in Alabama, but both left me completely unsatisfied. I was looking for a specific vehicle and the first dealership used that to their advantage. The second wanted to sell me something completely different from what I asked for. I looked around on the Internet and saw Serra Toyota had a vehicle very close to my requirements, but I needed more information. So, I called and spoke with Morgan Smith at Serra Toyota. Morgan went out to the vehicle and said it was exactly what I wanted and he held it back for me to see the next day. Since I live two hours from Serra Toyota, he wanted to make sure the vehicle was everything I was looking for before I invested the time to go see it. We spoke on several occasions that afternoon and evening to make sure all questions were answered and when I was ready to commit, I made an appointment for the next day. When I got there, Morgan was waiting for me with a big smile and hearty handshake. We went to the vehicle (hidden away as promised) and took it for a spin. I was sold. The negotiation process was quick and painless, and he went out of his way to make sure everything was taken care of. The "check out" process took 5 minutes and I was on my way. Nearly home, I realized I left some important items at the dealership, so I called Morgan for help. Even though he had already left work for the evening, he was able to secure my belongings in mere moments, and securely held them until I could pick them up later that week. He called me every day to let me know he still had my gear and was looking for any vehicle delivery options in my area so he could get my belongings back to me. Without a doubt, Morgan Smith went above and beyond my expectations in buying my vehicle! If you need to find out how to sell a car the right way, give Morgan a call. For what it's worth, I think Morgan's a pretty popular guy. When I showed up to get my belongings, I overheard three satisfied customers asking if he was around just so they could say hi. That says a lot about a man and how he conducts himself. Serra Toyota has a great one on their hands! More