Serra Toyota

I originally went in with the idea to purchase a used vehicle, but ended up purchasing new with the note not much different than the 6 year old vehicle I was currently buying!!! Each employee I came in c vehicle, but ended up purchasing new with the note not much different than the 6 year old vehicle I was currently buying!!! Each employee I came in contact with (even though they weren't involved in my purchase), stopped to ask if I was being helped, offered me something to drink, and made sure I was comfortable during my visits. EVERY one was pleasant!! This is my FIRST Toyota and I'm confident my next experience will be just as good if not better! I've always known Toyotas were great cars but customer service at the dealer is what makes the difference whether I purchase or repurchase and I will definitely be back!! More

Shannon and rest of staff were very friendly knowledgeable and helpful in my purchase of new camary.would not hesitate to recomend them to other people. knowledgeable and helpful in my purchase of new camary.would not hesitate to recomend them to other people. More

I am so pleased with my new car. After visiting many dealerships and seeing what was out there to purchase i still was unsure of what i wanted to buy, but one thing I was certain of was that Mr. Twitty dealerships and seeing what was out there to purchase i still was unsure of what i wanted to buy, but one thing I was certain of was that Mr. Twitty was the salesman that i wanted to help me through my decision making. I totally recommend Serra Toyota, especially Shannon Twitty and the financial personnel as well. SERRA TOYOTA'S GOT HEART !!!!!!! More

Brett Hickman (sales) and Tim (finance) were fantastic! They both went over and above to help me find and finance a new vehicle. They were both very helpful and respectful! They both went over and above to help me find and finance a new vehicle. They were both very helpful and respectful! More

We were ready to replace our 1999 Sienna and wanted a sedan. We didn't want anything but a Toyota because no one else can match Toyota's quality. A family member had bought a car from Brett Hickman at Se sedan. We didn't want anything but a Toyota because no one else can match Toyota's quality. A family member had bought a car from Brett Hickman at Serra and said he was great to work with. We talked to Brett, and he found just what we were looking for at a great price. Brett was super-knowledgable about the car and wasn't pushy like car salesmen I've met at other dealers on past car purchases. Serra gave us a great trade-in price on our old van and we were out the door in no time with our new car. Next time we need another car, I'm calling Brett at Serra Toyota! More

My Serra Toyota experience went very well, I purchased a 2012 Toyota 4Runner Limited. The negotation process takes time, so Brett Hickman made sure I was comfortable during this time; he made sure that I h 2012 Toyota 4Runner Limited. The negotation process takes time, so Brett Hickman made sure I was comfortable during this time; he made sure that I had water and food, just whatever I needed. I am a visual person, something that I look for, is the customer area clean and it was; first impressions are very important; the restroom was very clean. This tells a lot about a dealership, when they maintain a clean restroom, it speaks volumns to me. I am a previous Serra Toyota customer; Serra is a professional dealership. After all of the paperwork was signed Brett went over every item on the vehicle to make sure that I would know how to work. He noticed that the front floor matt hooks were missing, so he made sure that they were put in place. The overall process was very positive and if the opportunity comes up I will refer Serra Toyota to a potential buyer. More

My husband and had talked about another car. With gas prices getting higher we decided to look around when we brought our truck in for an oil change. While we waited we test drove a car. We were sure thi prices getting higher we decided to look around when we brought our truck in for an oil change. While we waited we test drove a car. We were sure this car was what we had been looking FOR. We sat down with the 2 salesman that helped us with the car. They showed us everything there was to learn about the car then we bought the car. And instead of leaveing with our truck we had a car and a truck. THANKS TO THE Salespeople there at Serria Toyota. More

Brett was very helpful in helping me find the right car.I was on a limited budget but he kept looking to help me find the perfect.I would recommend anyone who's looking for a car to give them a call or stop was on a limited budget but he kept looking to help me find the perfect.I would recommend anyone who's looking for a car to give them a call or stop by the dealership,I'm sure they can find you the perfect cat too.Thanks again Brett. More

I am a USAA member and planned to use the USAA car buying service. That service provides zagot reports estimating the costs (actual, dealer invoice, MSRP, regional average sales price, etc). Hoover Toyota service. That service provides zagot reports estimating the costs (actual, dealer invoice, MSRP, regional average sales price, etc). Hoover Toyota was the one local area dealership partnered with USAA to provide fair pricing. I went to Serra first, though, because it was closest to where I live, but I checked out Hoover Toyota too. I'm glad to say that Serra did a better job of meeting the fair pricing guidline from USAA than did USAA's partner, Hoover Toyota. Ronald and Phillip negotiated firmly, but fairly. They were very helpful and quickly responded to all my questions in person, by phone, and email. Larry deftly and politely processed my financing while making sure I understood all the documentation. All of these gentlemen remained after normal hours on one or more evenings in helping me select and purchase my Tacoma. The ensured all options and special requests made and agreed upon where honored. I am very, very pleased with my Serra Toyota truck so far and have high expectations for the future in terms of the vehicle Toyota prepared for me and the service and support I'll receive from my Serra dealership team. More

In June 2010 my husband had been to almost every Toyota dealership in middle Alabama before he went to Serra. He bought a 2010 Toyota Tundra at Serra because they gave him the best all-around deal and Bre dealership in middle Alabama before he went to Serra. He bought a 2010 Toyota Tundra at Serra because they gave him the best all-around deal and Brett Hickman, the salesperson, was the most knowledgeable and nicest man he had met trying to buy a truck. He took me there to give the final OK on his choice and I also enjoyed working with Brett and Larry Lawson for the financing. We decided then Serra would be the first place to go when it came time to buy me a new car (I have driven Toyotas since 1972). I purchased a 2012 Scion XB on March 24, 2012 and, of course, I went to Brett to help me. Again, he was very thorough and interested in fulfilling my needs and wishes--as was Larry in arranging my financing. As a realtor I know how important your sales demeanor is to the customer. I would recommend Brett Hickman to anyone and the whole Serra Toyota group as a great dealership experience. Thank you very much. Annie Wright More