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Serra Toyota

Birmingham, AL

Overview
Reviews
Vehicles
4.8
2,788 Reviews
Call Dealership (205) 623-2298
View Awards

1300 Center Point Pkwy

Birmingham, AL

35215

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Showing 2,788 reviews

July 04, 2023

Mr. Will our customer service Persia was personable , knowledgeable, timely with service updates, snd totally professional. More

by lawyerpettway
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
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Helpful
July 02, 2023

I’ve purchased several vehicles from Serra, and also had each of them maintained through their service department. Everyone has always been very helpful, knowledgeable and client oriented. Any questions tha More

by Brenda Goodlett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Grider-Service Department , Matt Patterson
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Jul 04, 2023 -

Serra Toyota responded

Hi Brenda, we cannot thank you enough for your loyalty and kind words of recommendation. It is an honor to be your choice at Serra Toyota Birmingham and we are so glad that you continue to have pleasant experiences with our Sales and Service Teams. Please don't hesitate to let us know if there is anything else we can assist you with on your Toyota Camry.

Helpful
July 02, 2023

Ms Elizabeth Jordan has impeccable customer service skills, and very strong organizational skills in which she deserves an promotion. More

by kapolis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elizabeth Jordan
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Jul 04, 2023 -

Serra Toyota responded

Thank you, Kapolis, for your wonderful rating and review! It is elating to know that you received impeccable customer service from our Sales Team. We hope to work with you more in the future here at Serra Toyota Birmingham.

Helpful
July 02, 2023

Shawn is a great salesman, very helpful and knowledgeable about the buying process. Great guy More

by sagreen70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Jenkins, Matt Lawley
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Jul 02, 2023 -

sagreen70 responded

Love Serra Toyota

Jul 04, 2023 -

Serra Toyota responded

Hello, we are grateful you took the time to leave this positive review. It is pleasing to learn that our knowledgeable Sales Department was helpful during your buying process. Your business is valued and we look forward to seeing you again at Serra Toyota Birmingham.

Helpful
July 01, 2023

I went to so many dealerships, none of them made me feel as comfortable as Serra Toyota! More

by DaniB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morgan Smith
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Jul 02, 2023 -

Serra Toyota responded

We are glad you enjoyed a great experience working with our team at Serra Toyota Birmingham. Thank you for your positive review. We are here if you need any further assistance.

Jul 04, 2023 -

DaniB responded

You have some awesome salesmen! I dealt with Morgan Smith, I had been shopping around for a vehicle for about two weeks, and all the other dealerships were so sneaky, I felt safe in the purchase I made with Serra Toyota! 10/10 I would recommend this dealership! not only do they take care of you before you purchase, they vowed to take care of you through the life of your vehicle, and that is amazing nowadays!

Helpful
July 01, 2023

.my over all experience was great the salesman did a great job I thank you More

by drupert
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Erick Fitzpatrick
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Jul 02, 2023 -

Serra Toyota responded

We are glad you enjoyed a great experience working with our Sales Team at Serra Toyota Birmingham. Thank you for your positive review and for trusting us with your purchasing needs. We are here if you need any further assistance.

Helpful
July 01, 2023

Nick Armstrong was awesome. ! Got me in the car that I wanted and was very polite and helpful! More

by Juliantmalone2009
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Armstrong
Report | Print
Jul 02, 2023 -

Serra Toyota responded

We are excited to read that our Sales Team was polite and helpful ensuring you had a great experience. Thank you for your awesome review and for trusting us with your purchasing needs. We are here if you need any further assistance here at Serra Toyota Birmingham.

Helpful
June 30, 2023

The customer service is outstanding. I live less than 3 miles from a dealership, and rather drive 70 miles from experience. The atmosphere is more welcoming with pleasant people to inter More

by Tricia
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
William Humphrey , Beh Doli
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Helpful
June 29, 2023

Very pleasant. I was greeted when I arrived and was shown a cars. They even gave me a cup of water. There I have used the minimum words👍 More

by Hal
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Liz Jordan
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Helpful
June 29, 2023

Very nice people to deal with and you will get a great deal. I would recommend them to anyone. More

by SteveA
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
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Helpful
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