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Serra Toyota

Birmingham, AL

Overview
Reviews
Vehicles
4.8
2,840 Reviews
Call Dealership (205) 623-2298
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1300 Center Point Pkwy

Birmingham, AL

35215

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Showing 2,840 reviews

August 07, 2023

Beh Doli was an excellent salesman. Very knowledgeable of the car and the financing. Very very knowledgeable of what he does. More

by Zbryant804
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beh Doli
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August 07, 2023

Becca Glass was an amazing sales associate. Very professional at all times. Thank you for helping with my new purchase. More

by DJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Becca Glass & Joel in financial both 5 star
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August 06, 2023

The dealership is great but Eric Hale who I use in the service department is AWESOME! My husband and I both use him. Eric has never let us down or mis-guided us on the repairs that both our Toyotas have n More

by amandafrussell04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Hale, Matt Patterson
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August 06, 2023

The staff is always professional & friendly service is always great you to tell the that care about there customers More

by Hannah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
August 06, 2023

Matt and Alexis was a great help and I love my SUV I will be back and will let others now about y’all. More

by janita.floyd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
August 06, 2023

My service advisor was knowledgeable and forthright. He gave me good information. The work was done quickly. More

by PapaRon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
August 05, 2023

I am never disappointed with service at Serra. They always do a good job with regular maintenance as well as analysis of any problem that may occur. More

by cmcatheymay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
Report | Print
August 04, 2023

Very pleased with this dealership. They really stress customer service ! Me and my two sons have bought several vehicles from Serra Toyota, and have them serviced there. More

by pruittln
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis, service department , Matt Patterson
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Aug 05, 2023 -

Serra Toyota responded

Thank you for your 5-star review. We are honored to read you and your sons are pleased with our Sales and Service Teams here at Serra Toyota Birmingham. Our team certainly values customer service and are beyond thrilled to see you have experienced this firsthand. Do not hesitate to reach out if you need us in the future.

August 03, 2023

Everything went well the only issue was when one of the finance personnel felt he could intimidate me by yelling not my cup of tea More

by Morgan C
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Dennis
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Aug 04, 2023 -

Serra Toyota responded

Morgan, Thank you for taking the time to share your feedback with us. We are pleased to know our Sales Team provided you with an overall good experience. Your business is appreciated here at Serra Toyota Birmingham and if you would like to discuss your feedback regarding your interaction with our Finance Team, please feel free to reach out to me directly. Best Regards, Meghan Barnes Customer Relations Director (205) 838-4400

August 03, 2023

Very helpful and friendly staff, especially Alexis, also ? Coach that assisted. Finance manager was extremely nice also. It took a long time after we made the decision to get the vehicle to be able to get More

by d_conner
Recommend Dealer
Yes
Employees Worked With
Alexis in sales
Report | Print
Aug 04, 2023 -

Serra Toyota responded

Thank you for taking the time to share your four-star review and feedback. We are thrilled to read that our Sales Team was friendly and helpful during your visit here at Serra Toyota Birmingham. Congratulations on the purchase of your vehicle. Please don't hesitate to come back for any future needs, we hope to earn five stars on your next visit.

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